UPS tables are wrong. Any clue?

Hello
We have a client that is running UPS for their shipping module. The problem they are having is that they believe that the UPS tables aren't correct. They apparantly don't match-up with what he has.
Is there a way to update the tables? or
Has anyone had the problem before or maybe knows a solution?

Thank You

We'll need some more information.

The UPS module pulls charges right from UPS in real time.

Are 'his' more, or less?

Do you have any handling charges set up, or is shipping taxed?

Also check your tare weights. See this thread:

http://www.zen-cart.com/forum/showthread.php?t=89516

Hello Stevesh
To answer your question

• his cart is charging $2+ less than his UPS software he has on the computer
• handling is $2
• tax on shipping because we're in NC
• tare weight for small to medium is 0:0
• large packages is 10:0

Thanks

I am having an issue with UPS also. It says it will cost $10 for 1 greeting card.

We can't even get the UPS module to work :cry:

With the Canada Post strike looming, we turned on the UPS shipping module last week and have not gotten any quotes.

This is the output on the checkout page:

United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.

Here is what we have set up for the UPS module:

United Parcel Service

Enable UPS Shipping
True

UPS Pickup Method
OTP

UPS Packaging?
CP

Residential Delivery?
RES

Handling Fee
5

Handling Per Order or Per Box
Order

Tax Class
GST on Shipping

Tax Basis
Shipping

Shipping Zone
--none--

Sort order of display.
5

Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite, WorldWideSaver
1DP, 2DA, 3DS, GND, STD, XPR, XPD, WXS

We are running version 1.3.9h and have had to add the Canada Post module a couple of years ago. That works fine. Is there something written into the UPS module that could be undone by the other?

Where can I start looking? The site is https://www.avemariascircle.com

Thanks in advance for the help :ohmy:
Debbie

The UPS module that comes with Zen Cart is for the US ... if you need it for a different country you should look at the Free Software Add Ons and get the UPS XML ...

Thanks so much Linda:yes:

That means I'm not going bonkers!

I'll try and get the other installed then and see what happens.

Thanks again,
Debbie