Back In Stock Notifications

Hi,

novastar:

To be more specific, I can get to the page but whenever I try to run one of the options from the dropdown list, what I described in the above post happens.

What version of Zen Cart are you using?

All the best..

Conor
ceon

I'm using 1.3.9g

This is bad and good, the issue isn't only happening with this module so I can't say that it is this module thats causing it. Don't want to waste your time, any suggestions as to what may be causing this behavior is still appreciated.

Hi,

novastar:

This is bad and good, the issue isn't only happening with this module so I can't say that it is this module thats causing it. Don't want to waste your time, any suggestions as to what may be causing this behavior is still appreciated.

This definitely isn't a problem with the module.

It sounds like you have a problem with either the sessions on your admin side or have isntalled something which is invalidating your login and bringing you to the login page. Why you don't have to login again is beyond me.

Check your extra_functions folder as well as the settings in your admi configure.php file.

I wish you luck in getting this sorted.

All the best..

Conor
ceon

Thanks, but I have two questions. Is there a reverse for the mySQL patch and where are the js and css files in the docs folder supposed to go?

Hi,

novastar:

Thanks, but I have two questions. Is there a reverse for the mySQL patch

No, it should be easy enough to come up with your own though if desired. I don't see why you'd bother if you want the software on your site.. it's not the source of your problems.

novastar:

and where are the js and css files in the docs folder supposed to go?

They don't go anywhere, they are part of the docs!

Please read the installation instructions once again to be sure you have carried out the installation steps correctly.

I'll reaffirm though that the problem you are having is nothing to do with the module and therefore inappropriate to be discussed here.

Hope you can get it sorted.

All the best...

Conor
ceon

Hello Cron,

I've just gone to install v2.2.4 of your module, and all the installation seems to go ok.
I then change the quantity of a product to 0, the text 'To be notified when this product is back in stock please click here.' comes up when I look at the product, but when I click on the link nothing happens.

Any help please?

Hi,

darkmarauder:

Hello Cron,

Who's Cron? :)

darkmarauder:

comes up when I look at the product, but when I click on the link nothing happens.

It sounds like the form is missing form your product_info page.

You'll have to follow the installation procedure again but this time be sure you add the form to the right version of your product_info template(s)..

If you have a template override in use (you have a modified version of tpl_product_info_display.php in your includes/templates/YOUR_TEMPLATE/templates folder) then you need to merge the BISN modified template file template with your override file.

By the way, the latest version is 2.6.0.. download and install it instead of that old version.

If that's not the version in the Zen Cart downloads area then obviously I'll need to release a new version there. You can always get the latest version from the ceon website.

All the best..

Conor
ceon

Hi Conor,

I had 2.2.4 on my 1.3.8 version of Zen Cart and it worked great. Since I upgraded my store to v1.3.9h and BISN v.2.6.0 it has not worked properly.

Everything looks right, but when I enter the name an email address in the form and click on the "notify me" button, it goes to the shopping cart page. When I check the admin "back in stock notifications" list, it is not there, it wasn't written into the database table.

Any suggestions?

Thanks!
Lisa

Hi Lisa,

It sounds like you've messed up the installation and that the notification form is inside the product's form.. so instead of submitting to the back in stock notification handler page, it's submitting to the shopping cart ("Add to cart") page.

You'll need to install it again, taking greater care when modifying your tpl_ file(s).

All the best..

Conor
ceon

I apologize if this has been answered previously.

Zencart version: 1.3.9h
Ceon BIS version: 2.6.0

Everything works great except when I click to email the back in stock notifications, I get the following error message:

Email Error: Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport.

Then I receive an email to our admin address with the Subject: Mail failure - no recipient addresses

The email says:

A message that you sent contained no recipient addresses, and therefore no
delivery could be attempted.

------ This is a copy of your message, including all the headers. ------

To:
Subject: NY Biker Gear Back In Stock Notification
Date: Fri, 25 Feb 2011 12:19:08 -0500
Return-Path: [email protected]
From: NY Biker Gear [email protected]
Reply-to: NY Biker Gear [email protected]
Message-ID: [email protected]
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"

Dear xxx xxxxxxx,

We have restocked a product you asked to be notified about.

Please check it out before it goes out of stock again!

---

Product Back In Stock

---

This e-mail is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

My Email Transport is set to PHP and all other emails I send work fine.

Have I missed something?

Hi! my problem was with email_template files because my default language is spanish (code "sp"), so there were some warnings about file locations that only could be solved by duplicating email_template_back_in_stock_* files in both email/ and email/sp/ directories. I found that the solution for full language dependence in email templates was by replacing:

admin/includes/functions/back_in_stock_notification_functions.php

$text_msg_source = file_get_contents(DIR_FS_EMAIL_TEMPLATES . 'email_template_back_in_stock_notification.txt');
```by 

$langfolder = (strtolower($_SESSION['languages_code']) == 'en') ? '' : strtolower($_SESSION['languages_code']) . '/';
$text_msg_source = file_get_contents(DIR_FS_EMAIL_TEMPLATES . $langfolder .
    'email_template_back_in_stock_notification.txt');

$text_msg_source = file_get_contents(DIR_FS_EMAIL_TEMPLATES .     'email_template_back_in_stock_notification_subscribe.txt');

$langfolder = (strtolower($_SESSION['languages_code']) == 'en') ? '' : strtolower($_SESSION['languages_code']) . '/';
$text_msg_source = file_get_contents(DIR_FS_EMAIL_TEMPLATES . $langfolder . 'email_template_back_in_stock_notification_subscribe.txt');

Hope that helps.

I am trying the new BISN 2.6.0 and installed/upgraded ZC 1.3.9h. The earlier version of BISN was working well on ZC 1.3.8a.

The following is the error that i am getting:

when i run mysql: i get the below message

" 11 statements processed.
ERROR: Cannot create table back_in_stock_notification_subscriptions because it already exists
Note: 1 statements ignored. See "upgrade_exceptions" table for additional details."

i see the BISN on my site if i subscribe a product i als get a mail.

but when i go to catalog->BISN i get the below message:

https://www.xxxxxxxx.com/store/xxxxxxxx/back_in_stock_notifications.php. It may be down for maintenance or configured incorrectly.

Please help

I am trying the new BISN 2.6.0 and installed/upgraded ZC 1.3.8.
THe problem that im having is that nothing is come through when i do a test. It keep saying that There are no notifications to be sent at this time. But i know there is because i do a test notification. I get no emails or nothing, there is also nothing being recorded in the database mysql version is 5.

Can someone tell me what is happending and how to fix this problem.

dscott1966:

I am trying the new BISN 2.6.0 and installed/upgraded ZC 1.3.8.
THe problem that im having is that nothing is come through when i do a test. It keep saying that There are no notifications to be sent at this time. But i know there is because i do a test notification. I get no emails or nothing, there is also nothing being recorded in the database mysql version is 5.

Can someone tell me what is happending and how to fix this problem.
Does anyone know how to fix this problem???????

Boggled:

I apologize if this has been answered previously.

Zencart version: 1.3.9h
Ceon BIS version: 2.6.0

Everything works great except when I click to email the back in stock notifications, I get the following error message:

Email Error: Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport.

Then I receive an email to our admin address with the Subject: Mail failure - no recipient addresses

(It is apparently not picking up on the subscriber's email address and inserting it for some unknown reason.)

My Email Transport is set to PHP and all other emails I send work fine, including when someone subscribes to a Back In Stock Notification.

The only thing not working properly is the notification/email process itself.

Have I missed something?

Still trying to get this fixed.
Something else I noticed...when I send a 'test email' it goes thru and I receive it (admin copy), but it doesn't include a link to the product.

Hi,

Boggled:

Still trying to get this fixed.

Sorry, I have no idea what you've done wrong.

The software has no known issues, it works for everyone else.

You should try reinstalling it from scratch.

All the best..

Conor
ceon

Boggled:

Still trying to get this fixed.
Something else I noticed...when I send a 'test email' it goes thru and I receive it (admin copy), but it doesn't include a link to the product.

I have had occasional errors with this module because the customer managed to get some invalid data or no data in...

If you have weird errors with emails and only related to this module try this:
select Articles-->back in stock notifications in admin
select look at all products sorted by name...etc
now find the products that have stock again and check the user data next to it.

I have seen issues with an empty e-mail address which will not be captured by the send notification action

nagelkruid:

I have had occasional errors with this module because the customer managed to get some invalid data or no data in...

If you have weird errors with emails and only related to this module try this:
select Articles-->back in stock notifications in admin
select look at all products sorted by name...etc
now find the products that have stock again and check the user data next to it.

I have seen issues with an empty e-mail address which will not be captured by the send notification action
ps: i actually just had this and solved:
if this is the case and you want to delete the product_id from the database you could try this from the patch tool:
delete from back_in_stock_notification_subscriptions where product_id = 1416;

off course this only applies if your product id is indeed 1416 and if there is only one customer subscribed to this product, if you have other (valid) subscribers to the product you would have to make the query more advanced so you will leave those entries in the database.

***and just for the record, i was blaming the customer (off course) but it may have been very possible that the source of the error is actually behind this keyboard:lamo:

Hi,

nagelkruid:

I have had occasional errors with this module because the customer managed to get some invalid data or no data in...

That should be impossible with a correctly installed version of the module. It checks the format of the e-mail address so only valid e-mail addresses can be stored.

The only situation in which this could possibly happen is if the customer subscribed to the notification has deleted their account, in which case after the notification is sent out the e-mail to them should fail and the record be deleted.

All the best..

Conor
ceon