Partial refund - paid by gift certificate?

7 Jul 2008, 9:28 AM

New Zenner

Join Date:: Feb 2006
Posts:: 25
Plugin Contributions:: 0

Partial refund - paid by gift certificate?

A customer has bought three items and paid via a gift certificate - unfortunately one item is out of stock (I have a retail store as well as a webstore so this can happen!) and I would like to partially refund the customer to her gift certificate account - what is the easiest way of doing this?

Best wishes,
Emma

7 Jul 2008, 9:49 AM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Partial refund - paid by gift certificate?

ButterflyBabies:

I would like to partially refund the customer to her gift certificate account - what is the easiest way of doing this?
The easiest way is to issue her another gift certificate in the amount of the refund you wish to give her.

Admin->Gift Certificates/Coupons->Mail Gift Certificate

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7 Jul 2008, 10:06 AM

butterflybabies

New Zenner

Join Date:: Feb 2006
Posts:: 25
Plugin Contributions:: 0

Re: Partial refund - paid by gift certificate?

Thanks!

Should have been obvious really - was thinking far more complicated!

Emma