No records of orders?

For the last several weeks I've been seeing purchases where I'll receive payment through paypal, but no record of the purchase will appear on my web site.

It's seemingly random; There are purchases made where records still appear.

Has anyone heard of this before? It's making it really difficult to stay on top of things.

Still hoping for some input on this....anyone?

Is your site multi-language ?

If so, check fo my post... I just fixed a similar problem:

http://www.zen-cart.com/forum/showthread.php?t=102860

Cheers
Franck69

No, it's only in English, but I appreciate the link nonetheless.

Hi Im just wondering if you managed to resolve your problem, I have been experiancing the same problem randomly, My site uses No-Chex and Paypal

It only seems to be with the Nochex payments

Cheers

Jason

Nope, no solution as of yet, although I haven't encountered the issue again in the last several days.

I have gotten that one as well. It has been random and every month I have been having to manually check all of the orders I got through Zen Cart against all of the orders I got through PayPal to make sure that I have accounted for all of them. Zen Cart is skipping some and they are not consist ant about it. Dr. Byte? Anybody?

Ok i think we are a littlr closer, My Nochex worked fine until Friday last week, I now know that my host upgraded to php5 on friday,after this upgrade things stopped working (Only with NoChex)

I also spoke with Nochex tech support who also say that they havent changed anything

So the nochex mod in v3.8 zen cart must not be compatable with php5

My tech guy at the hosting company said he could upgrade the nochex script to work with php5 but i dont know what to send him

SO if anybody as any ideas please let me know

Regards

Jason

PayPal has had a number of system problems in the last few weeks. You can check their system status history here: http://www.paypaldeveloper.com/pdn/blog?blog.id=mts_updates

Hi Dr Byte

My paypal as been working ok its the nochex thats the problem, I see from the php file of nochex in zencart that you wrote or modified the script, Can you tell me if it does work with php5, I ask because before my host upgraded from 4 to 5 The nochex mod worked fine, If it should work with php5 any ideas were else i should be looking at?

Cheers

Mate2007

I'm not aware of any PHP5-specific issues with the nochex script. Granted, I've not personally used it or tested it. My name is likely only on the file for the sake of fixing some small issue.

However, it's not uncommon for a host to break things when upgrading to PHP5, due to leaving out various configuration settings which used to be in place. Cases of that are strewn all over our forum and others.

Nochex uses a similar method to the Paypal IPN postback. You may want to follow the communications troubleshooting steps for PayPal IPN traffic to see if there's anything similarly wrong there? http://www.zen-cart.com/wiki/index.php/PayPal

Hi Dr Byte

Thanks for your advise!

Regards

Mate2007

Thanks...I will spread the word among the nerds. I check my Zen Cart and PayPal receipts every month anyway. There always seems to be at least one mismatch (PayPal shows up and Zen Cart does not) but even with the follow up checking, I am still so much better off than my friends who don't use Zen Cart and PayPal.

It just happened again. I'll email the customer to see if I can get more info.

%*&#, it just happened again!

Did you have debug log-to-file enabled? If so, please download your logs, zip them, and upload the zip file to your server, and post a link where it can be downloaded for inspection.

If you didn't have it enabled, do so. And go back and re-read the PayPal troubleshooting document posted earlier: http://www.zen-cart.com/wiki/index.php/PayPal

I read your post, Dr. Byte, and need to ask a few questions. I am thinking that to check whether we have debug log-to file enabled, I went to my Admin Control Panel-->Payment Modules and under PayPal Express Checkout (debug) --> debug mode--log file. In other words there is a log file for debug mode and the debug log-to-file is enabled. Right?

fabienne:

I am thinking that to check whether we have debug log-to file enabled, I went to my Admin Control Panel-->Payment Modules and under PayPal Express Checkout (debug) --> debug mode--log file. In other words there is a log file for debug mode and the debug log-to-file is enabled. Right?
Correct ... but if your problems are related to Website Payments Standard (PayPal IPN) orders, then you'll need to enable the debug log-to-file in the Website Payments Standard (PayPal IPN) module and not just in Express Checkout.

Got a response from the first one:

hi Anthony,
yes the main problem was no receipt, i waited for ages but nothing happened, actually the last page of the checkout said, your purchase number is: but nothing showed up, so does this mean you dont know what i ordered?
im logged into my account but i dont see anywhere to review my purchase...

Debug mode has been activated...