contact the store owner for assistance. (1 )

18 Jul 2008, 8:11 AM

#1

New Zenner

Join Date:: May 2007
Posts:: 31
Plugin Contributions:: 0

contact the store owner for assistance. (1 )

Hi,

I have installed the PayPal Express Checkout (Pro 2.0 Payflow Edition) (UK) but with a mastercard or maestro I get the error

Please select an alternate payment method, or contact the store owner for assistance. (7 ) or

Please select an alternate payment method, or contact the store owner for assistance. (1)

Can anyone help? What do these codes mean?

18 Jul 2008, 8:27 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: contact the store owner for assistance. (1 )

Have you correctly entered your User/Partner/Vendor/Password details? All 4 must be entered correctly using the details supplied from PayPal.

Additionally, if you turn on Debug Log-to-file, the log files with CURL in the filename will be useful as a reference to more of what the real error messages are.
http://www.zen-cart.com/forum/showthread.php?t=61199

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

18 Jul 2008, 9:41 AM

#3

roscoeh

New Zenner

Join Date:: May 2007
Posts:: 31
Plugin Contributions:: 0

Re: contact the store owner for assistance. (1 )

Thanks Dr B this is my error

DoDirectPayment, Elapsed: 1160ms -- Failed

RESULT=7&PNREF=EUJP2CBF2327&RESPMSG=Field format error: 10413-The totals of the cart item amounts do not match order amounts.&HOSTCODE=10413&REQUEST_ID=1216373995&CURL_ERRORS=

18 Jul 2008, 9:54 AM

#4

roscoeh

New Zenner

Join Date:: May 2007
Posts:: 31
Plugin Contributions:: 0

Re: contact the store owner for assistance. (1 )

[PHONENUM] => 01315555555
[STATE] =>
[STREET] => 360

I think it is looking for a state, any idea how I can fix this?

18 Jul 2008, 8:30 PM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: contact the store owner for assistance. (1 )

What version of Zen Cart are you using?

If you're using v1.3.7, you'll need to either install the Paypal Patch for 1.3.7, or upgrade to 1.3.7.1 or 1.3.8 which include the patch and other improvements.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.