Contact Us Email not received - powweb hosting

I'm stumped, and the webhost tech support is not helpful. When sending an email from the "contact us" page, it indicates that it was sent successfully, but it never shows up.

I know this has been discussed in various posts (and I've read them all) but nothing has worked.

I have the email options set as per my webhost (powweb.com) tech support settings: smtp, their port setting (not default 25), etc. I have verified their preferred settings with three different support people.

Email is working from Zen Cart as I and the owner have both received the "welcome" email.

The email address ([email protected]) works when sending email from outside the webstore.

I've tried everything suggested in the posts, including leaving the Email Drop Down list blank, (Thank you Dr. Byte--I was so hopeful!). The Webhost tech guys say it has to be something in ZenCart and they don't troubleshoot ZenCart. (But they do offer it as an install on their ops panel so they are familiar with it).

A related issue: I downloaded the Email Archive Viewer, uploaded it to the webstore's root folder, but it does not appear under the Admin>Tools menu.

Do I need to go into the smtp.php and change the port setting there?
Do I need to go into some other .php and change something? (Please say no!)

I've also tried everything from the Wikipedia Troubleshooting page.

Only thing I can't try is the (php) email transport setting--it's not an available option on my Admin page.

Thanks for any help.

I'm on powweb as well and tested the contact us page on my site and it came through.

First they're not getting filtered into your junkmail folder are they?

Have you gone into your custom dns in your ops center? If you haven't click on that then select your domain from the pull down menu. It'll give you a list of ips for certain things. I use the smtp ip number for my smtp host. I also use port 25 and it works.

I have it set to smtpauth and not smtp as they require that setting. Is your email address that you set up in powweb mail central the correct one you're using in the mail configuration?

Hope this might get you on the right path.

Thank you SOOOOOOO much for the reply--good to know someone else is successful with Powweb. I think I'm going to need all the info you provided at some point, but I'm taking it issue by issues. As a last resort, I reset the email options to sendmail (as it was when it was loaded from the powweb install central) and lo and behold, contact us now works. Go figure! Powweb said it had to be set to smtp so I assumed that was correct. Obviously you're able to make the smtpauth work--I asked three different support folks if that was an option and all said no--I'm getting the sense that it depends on who you talk to.

I'll be checking out the other email "issues" in the next day or two, and I suspect I may get to use your solution--so thank you. You've really REALLY helped!

No problem. I had my share of email issues. and it had to do with the smtp host couldn't get it to work until I found that dns thing and used the ip in the smtp host on powweb and poof emails finally worked.

Isn't the internet fun ;) I know you can get it to work when you're ready to tackle it.