site wont display in explorer after transfer

Hi all,
I asked a new host to transfer a site that has been running on another host to transfer a friend's site and now it is up it won't display in explorer browser. It comes up in Firefox but not explorer. Explorer shows a blank page and doesn't load. The new host is not claiming responsabilty and I have not idea how to fix it.

It was stored as an addon domain before and now has its own dedicated IP - I don't know if this makes any difference?

Also I am locked out of the admin as it wont accept the username and password.

This web site has been like this for days and the owner is loosing alot in sales as a result. I am getting pretty concerned and would be grateful for any help please. :unsure:

Related FAQs:

Moving from one server to another: https://www.zen-cart.com/tutorials/index.php?article=100

Troubleshooting Blank Pages: https://www.zen-cart.com/tutorials/index.php?article=82

Resetting Admin Password if Forgotten: https://www.zen-cart.com/tutorials/index.php?article=2

Thanks for being so quick DrByte.

I read the page on troubleshooting blank pages. The error log shows lots of page not found on the following:
/public_html/robots.txt
/public_html/404.shtml
/public_html/robots.txt
What do I do please?

I am tying to figure this out from the links provided and have a question. Should i upload the /includes/configure.php and /admin/includes/configure.php files I backed up from the old site? Could they have messed that up on the transfer and is why the admin wont let me in?

blind1:

Thanks for being so quick DrByte.

I read the page on troubleshooting blank pages. The error log shows lots of page not found on the following:
/public_html/robots.txt
/public_html/404.shtml
/public_html/robots.txt
What do I do please?

That's from your apache errorlog. Those are minor and can be ignored. Only search engines look for robots.txt files. And those messages are just saying that they didn't find one when they looked for it.

The blank-page FAQ, esp step 2a, deals with PHP errors, not apache errors.

DrByte,
I uploaded the enable_error_logging.php file and when i checked the site in explorer it appeared. I looked at the enable_error_logging.php file and there is nothing changed from the original enable_error_logging.php file. I then deleted it and checked again and the page wouldnt load again.
I then uploaded the enable_error_logging.php file and when I did the web site loaded!

Can you tell me what I do now please? Do I just leave the file there?

This is the error from the cashe debug file:
[03-Aug-2008 07:07:38] PHP Fatal error: Call to a member function Execute() on a non-object in /home/databasename/public_html/includes/functions/sessions.php on line 61

This is line 61 on my sessions.php file:
** $total = $db->Execute($qid);**

What version of Zen Cart are you using?
What version of PHP is your server using?

Sounds like your PHP version is too new for the version of Zen Cart you're running.

PHP 5.2.5
Zencart 3

blind1:

Zencart 3
Please re-check that. Zen Cart hasn't released a version 2 yet, let alone 3 !!

Sorry it must be 1.3.6

Hi Dr Byte,
The host provider says they have fixed it. Here is what they have said:

**I actually (this time mostly by pure luck) I think I was able to fix the issue with IE. The fact that enable_error_logging.php file was writing to the cache folder led me to the conclusion that the issue might be with the cached files under it. Indeed there was a rather strange .htaccess file also several old sessions. I have removed those. Then I renamed the enable_error_logging.php to old.file. It is not working now. The web site though seems to be functioning without any troubles in IE. I was able to browse without any troubles. **