Resend receipt to customer

4 Aug 2008, 10:19 PM

#1

colemanpa

Zen Follower

Join Date:: Oct 2007
Location:: Fairbanks, Alaska
Posts:: 423
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Resend receipt to customer

How do you resend a receipt for the order to the customer by e-mail after the orders complete?

pete

Thanks, Guys me and Sergeant Microchip will be back!
www.gooeee.com Knifes Military/Law Enforcement Gear

4 Aug 2008, 11:39 PM

#2

kobra

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Resend receipt to customer

They should be able to login and view their history

Zen-Venom Get Bitten

5 Aug 2008, 8:48 PM

#3

stuff4toys

Totally Zenned

Join Date:: May 2007
Location:: SW Florida
Posts:: 1,062
Plugin Contributions:: 1

Re: Resend receipt to customer

or go to Admin/Customers/Orders and open/edit the order in question.

Near the bottom of the order in the comments add the term
"Duplicate Receipt"
Make sure you Check "Append Comments" and "Notify Customer" and press "Update".

This will not change the state of the order and they will get an eMail similar to the original with the appended comments.

JOhn ><>

Newest Site: ChargerPros - Stuff4Toys

3 Dec 2009, 3:01 PM

#4

scatzc

New Zenner

Join Date:: Sep 2009
Posts:: 79
Plugin Contributions:: 0

Re: Resend receipt to customer

Stuff4Toys:

or go to Admin/Customers/Orders and open/edit the order in question.

Near the bottom of the order in the comments add the term
"Duplicate Receipt"
Make sure you Check "Append Comments" and "Notify Customer" and press "Update".

This will not change the state of the order and they will get an eMail similar to the original with the appended comments.
Thank you John! Finding this in my search saved me for posting a similar question. My webhost had a temporary SMTP outage and while the transaction completed successfully, the customer didn't receive an invoice. Now I know how to send it manually.