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Customer having a problem with checkout

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5 Aug 2008, 4:59 PM

joseph_m

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Join Date:: Apr 2008
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Customer having a problem with checkout

A customer reported a problem with checking out. Apparently he can't initiate the checkout process.
Could this be a cookie problem?

Also, is there a way to see the customer's cart status at the time they had the problem?

5 Aug 2008, 6:28 PM

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
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Re: Customer having a problem with checkout

If it's just that one customer, it could be a cookie thing with his browser.

Can we see the site?

5 Aug 2008, 8:53 PM

joseph_m

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Join Date:: Apr 2008
Posts:: 150
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Re: Customer having a problem with checkout

I found the problem on the site. It was an error in the 2 character country code defined in shipping zones. So the customer was getting no further than step 2 of the checkout process due to our site not recognizing the country as one to which we ship.