Emails not sending on GoDaddy

I'm working on a new installation on Godaddy (not my choice!), and none of the emails are working. Welcome emails, password change emails, manually sending emails from admin, anything. I contacted Godaddy and got the following:

"Thank you for contacting Online Support. If you have a script (ASP, PHP, JSP, etc) on your site that need to send emails out you must specify the following server to send out from:

relay-hosting.secureserver.net

If this server is not specified to send out from, emails may not be sent out properly or at all. If you continue to experience issues, we provide two PHP based form mail scripts with all Linux-based hosting plans; gdform.php and webformmailer.php. "

Obviously using their scripts is not an option, so I have to integrate that server somewhere. This is the first time I've used ZC, so I'm not 100% sure where to put that setting. Can anyone help? Thank you!

I recently installed Zen Cart on a GoDaddy dedicated server (not my choice!) and was having that problem too but I fixed it because I realized that I had the server settings wrong. That's a different SMTP server than I was given by them. I contacted them like you did and asked specifically what server I needed to use and if I needed to specify a password. Good luck.

seanr:

I recently installed Zen Cart on a GoDaddy dedicated server (not my choice!) and was having that problem too but I fixed it because I realized that I had the server settings wrong. That's a different SMTP server than I was given by them. I contacted them like you did and asked specifically what server I needed to use and if I needed to specify a password. Good luck.

What info did they give you?

Setting Zen Cart to use "PHP" as the Email Transport (which is the default setting) works fine for me on a domain set up using ad-supported hosting on a GoDaddy server.

DrByte:

Setting Zen Cart to use "PHP" as the Email Transport (which is the default setting) works fine for me on a domain set up using ad-supported hosting on a GoDaddy server.

Tried that first. Didn't get errors, but not a single email ever went through, and I tried a number of different destination addresses.

I'm having the same issue with a site I just moved to GoDaddy.
I have an identical copy of this site on a GoDaddy non-ssl server which sends emails just as it should.

I have been working with the GoDaddy tech support people and have had the issue escalated to a higher level, they are supposed to get back to me within 24 hours. I'm not holding my breath.

On the the non-ssl server it doesn't matter if I use their relay-hosting.secureserver.net or some other one (ie. mail.myhost.com), it still works fine. on the ssl server, regardless of server, transport method, mail port, etc. It still wont work.

Anyway, I will post back here if and when I hear anything back and hopefully get this thing working.

Awesome - thanks! They're blowing me off completely, and I'm having a hard time pinning them down because I'm travelling out of country at the moment.

ok, here is an update:
GoDaddy contacted me back with this message:
"**We have tested your hosting account and we are not able to duplicate this issue. We were able to use a PHP mail script to send mail. Please keep in mind that we are not able to troubleshoot custom scripts, therefore, we cannot provided specifics on your form mailer."

**So, I created a form using their webformmailer.php and noticed in their instructions that I need to go into my hosting setup and set a mail to name under content/webmail. So I did and tested my form, and it worked, the mail seemed a bit slow in getting to me, but it got here.

Next I tried my site's contact us form, that also worked. I did a direct email through admin, that also worked.

I think tried doing an update on an order by adding a comment and changing the status. It hung and would not process the update, although, I still got the email. I tried this again with the Super Orders module and it unchecked the notify customer box and did the update. So I tried it again with the Add Tracking ID module, that one worked fine, status updated, got my email and the tracking number was posted.

So, I can work with it as it is, but it's not exactly right. It seems like the key thing is to put a send from address in the hosting content / webmail in the hosting manager.

I hope this helps. Good luck and let me know if this works for you and if you figure anything else out.

I was almost glad to read your comments ... that means I am not crazy and there is a problem with GoDaddy. I have a shared Linux server.

I had similar contact forms problem after they reset my account ... I fixed it by checking all the permission tables which had been changed (?????). I even changed all of my passwords just in case.

Now my site https://www.free-realestate-listing.com is inconsistent. One minute a user can register a new listing (and account) perfectly, a few minutes later it does not record the listing on the site. Sometimes there are errors such:

"Error herere--->You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')' at line 1"
"The server encountered an internal error or misconfiguration and was unable to complete your request. ETC ...."
"Internet explorer cannot open ..."

And sometimes there are no error at all but it does not work.

This all started around August 12th.

Is anyone out there having similar problem?

I would appreciate any ideas, suggestions. I have been working 12 hour-days to fix it. I am getting nowhere.

Thank you everyone.

I am having the same problem with godaddy and nothing works to fix it. Running zencart 1.38 on a linux server using PHP mailer, I can send test mail from the admin but using the "contact us" form built in to zencart results in a 500 server error.
you can see here:
http://www.solalunaimports.com/ZenCart/index.php?main_page=contact_us

It has been working for months and just stopped.
godaddy has replied : "sorry 3rd party yada yada" and said to use thier gdform.php

<?php
    $request_method = $_SERVER["REQUEST_METHOD"];
    if($request_method == "GET"){
      $query_vars = $_GET;
    } elseif ($request_method == "POST"){
      $query_vars = $_POST;
    }
    reset($query_vars);
    $t = date("U");

    $file = $_SERVER['DOCUMENT_ROOT'] . "/../data/gdform_" . $t;
    $fp = fopen($file,"w");
    while (list ($key, $val) = each ($query_vars)) {
     fputs($fp,"<GDFORM_VARIABLE NAME=$key START>\n");
     fputs($fp,"$val\n");
     fputs($fp,"<GDFORM_VARIABLE NAME=$key END>\n");
     if ($key == "redirect") { $landing_page = $val;}
    }
    fclose($fp);
    if ($landing_page != ""){
	header("Location: http://".$_SERVER["HTTP_HOST"]."/$landing_page");
    } else {
	header("Location: http://".$_SERVER["HTTP_HOST"]."/");
    }


?>

any help appreciated, I have tried every email transport method and all it gets is a 500 error.

an update to this.
I solved the 500 server error by removing the email address in:
zencart admin: "Configuration -> email options ->Set "Contact Us" Email Dropdown List

I deleted the email address and the contact form works without error.
so it sucks that we can no longer use a list of email adress in the dropdown list but would much rather stay in business.

It's possible that your server's mod_security rules are configured in such a way that they were blocking the selection due to the use of a forbidden word ... and thus by removing the address that word is no longer posing any perceived threat.

On a traditional hosting configuration you'd usually see the "cause" of the "500" error showing in your server's error logs along with the reason for the error. Failing that, the support department should be able to give you that information ... if they're willing to look it up for you.

Similar issues. Heres my setup and solution:
Zen Cart 1.3.8 on Godaddy shared Linux hosting
the admin email address for the account is a free yahoo address. I thought that may be an issue, and in the end it was not the problem, but had something to do with the problem.

In the admin backend, go to configuration --> email options

Under "emails must be sent from a know domain" - it was set to "Yes" which must have been the default-
I set that to "NO" and emails worked just fine for my server.

Article on troubleshooting email problems: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
GoDaddy specific info: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems#GoDaddy_Hosting_Plans

I was experiencing the same issue with GoDaddy and I solved it by setting the following two parameters:

• Admin Home -> Configuration -> Email Options -> - E-Mail Transport Method = sendemail

• Admin Home -> Configuration -> Email Options -> Emails must send from known domain = NO

I do not really know why this work but the fact is that it does. Any idea that help me understanding the issue will be greatly appreciated!

MyTwoCents:

I was experiencing the same issue with GoDaddy and I solved it by setting the following two parameters:

• Admin Home -> Configuration -> Email Options -> - E-Mail Transport Method = sendemail

• Admin Home -> Configuration -> Email Options -> Emails must send from known domain = NO

I do not really know why this work but the fact is that it does. Any idea that help me understanding the issue will be greatly appreciated!

WOOOOHOOOO!!! I tried these option and it worked!!! Only took me 3 hrs to find this solution.. should have my site working by 2020 at this rate. :flex: