Forums / Currencies & Sales Taxes, VAT, GST, etc. / Wrong currency showing up

Wrong currency showing up

Locked

Views: 1,195

Results 1 to 2 of 2
This thread is locked. New replies are disabled.
3 Sep 2008, 2:43 PM
#1
doodlebee avatar

doodlebee

Inactive

Join Date:
Jan 2006
Posts:
228
Plugin Contributions:
0

Wrong currency showing up

Hey all -

I have a bizarre question. I just had a customer - in Colorado - place an order through the website, and it came through as Euros. I just went through and duplicated her exact order, and it came up in USD just as it should (and all others who have placed orders have paid in USD as well). Her IP address shows she was in Colorado when she placed the order, and the checkout process doesn't allow anyone to choose what currency to use. Her billing address is also in Colorado, and it's being shipped to Colorado.

I've checked my currency settings, and they are set to accept other forms of currency - Euros being one - but I just don't understand how someone who's from Colorado, and ordering while in Colorado, and shipping to Colorado, would pay in Euros. Anyone know what I can check? This is really weird.

3 Sep 2008, 2:54 PM
#2
Kim avatar

Kim

Obaa-san

Join Date:
Jun 2003
Location:
West Coast, North America
Posts:
26,668
Plugin Contributions:
0

Re: Wrong currency showing up

Have you asked the customer if she chose Euros?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.