A few problems - Using GoDaddy as my host

I went through the setup of the latest version ZenCart, and had some troubles so I thought I'd come here and see if anyone could help!

When trying to install the following problems were found:

CURL not compiled into PHP - notify server administrator
PHP Session Support is required
admin configure.php is not writeable
store configure.php is not writeable

I was unable to set the permissions for the configure files in /docs and /includes.

I'm really new to all of this, so I'm not sure what information to offer. I'm using GoDaddy as my host and my operating system is Windows. I'm not using any FTP Client aside from what is provided by GoDaddy because I haven't been able to connect for some reason.

The more details the explanation, the more helpful. I'm INCREDIBLY new to all of this and don't know very much. After hours of searching for answers and a day for waiting for help from GoDaddy I'm feeling more clueless than when I started.

Thanks in advance. :)

Oops, I meant /admin/includes, not /docs

Search forums for GoDaddy..their hosting not really
compatible with zencart
:(

HairEnigma:

I went through the setup of the latest version ZenCart, and had some troubles so I thought I'd come here and see if anyone could help!

When trying to install the following problems were found:

CURL not compiled into PHP - notify server administrator
PHP Session Support is required
admin configure.php is not writeable
store configure.php is not writeable

I was unable to set the permissions for the configure files in /docs and /includes.

I'm really new to all of this, so I'm not sure what information to offer. I'm using GoDaddy as my host and my operating system is Windows. I'm not using any FTP Client aside from what is provided by GoDaddy because I haven't been able to connect for some reason.

The more details the explanation, the more helpful. I'm INCREDIBLY new to all of this and don't know very much. After hours of searching for answers and a day for waiting for help from GoDaddy I'm feeling more clueless than when I started.

Thanks in advance. :)

Ask GoDaddy to change your operating system to Lunix...
In the Windows OS you cannot change the permission by ftp, rather the host changes them. In lunix, your FTP can change the permissions.
Also note that when your setup, look at your server version in the administration area. If it does not show the DB is located at (localhost) 127.0.0.1, think about moving your site to a different hosting company. Without 127.0.0.1, your backup module may (MAY) not work.

Honestly? You might be better off to find a Zen Cart friendly host instead of wasting time with hosting that isn't.

misty:

Search forums for GoDaddy..their hosting not really
compatible with zencart
:(

Our hosting is compatible with Zen Cart and we offer a Zen Cart installation through our Hosting Connection community as well.

HairEnigma:

When trying to install the following problems were found:

CURL not compiled into PHP - notify server administrator
PHP Session Support is required
admin configure.php is not writeable
store configure.php is not writeable

I was unable to set the permissions for the configure files in /docs and /includes.

Hi HairEnigma,

We'd be happy to look in to this for you. Please message me with your domain name and I will get back with you. Thanks!

Regards,

hello GD support,

I believe that you may want to d a search on these forums and look at the hundreds of posts that state that your service sux for running ZC due to curl by proxy and refusal to open ports and such...

just because you have an installer dosnt mean that your servers are designed to run an ecommerce system

For GD--
Merlin is right. I have one store on GD and don't try to back it up. A waste of time since it has PHP 5.0+ and GD says I need to upgrade my PHP. Yea right. - It is upgraded and still won't work. Some modules do not work with a seperate database location. Always - always get a host that supports Zencart and sets your database to localhost 127.0.0.1. All other stores I have work perfectly and the database is on localhost 127.0.0.1 same server. Only way to go.

Merlinpa1969:

hello GD support,

I believe that you may want to d a search on these forums and look at the hundreds of posts that state that your service sux for running ZC due to curl by proxy and refusal to open ports and such...

Thank you for the feedback. Maybe in the past there have been some issues, however, we have taken steps to address and rectify these. If anyone continues to have any issues, please contact [email protected] and we will work towards a resolution.

HairEnigma,

elkbow was on the money. You will need to switch from Windows to Linux. PHP on Windows IIS 6 servers runs as a CGI app and in safe mode. If you have not switched your operating system already you can follow these steps in the following help article.
http://help.godaddy.com/article/1285

Also, you will be able to modify the file permissions to resolve the other 2 errors:

admin configure.php is not writeable
store configure.php is not writeable

Sincerely,

My client currently is on a GoDaddy Windows hosted server. When moving a (functional) Zen Cart over (from production linux server to the client's host [godaddy]), it seems to think that it's not installed.

Anyone have any configure.php hints as to why it may "think" that the site hasn't been installed yet?

http://www.mainesafaritv.com/store/

I've imported the db (successfully) and set the variables in configure.php to connect to the new db location

Paths i've set to d:\hosting******* (*=my acct name), which I got from the server var document_root.

Any ideas?

GDSupport:

Thank you for the feedback. Maybe in the past there have been some issues, however, we have taken steps to address and rectify these. If anyone continues to have any issues, please contact [email protected] and we will work towards a resolution.

HairEnigma,

elkbow was on the money. You will need to switch from Windows to Linux. PHP on Windows IIS 6 servers runs as a CGI app and in safe mode. If you have not switched your operating system already you can follow these steps in the following help article.
http://help.godaddy.com/article/1285

Also, you will be able to modify the file permissions to resolve the other 2 errors:

admin configure.php is not writeable
store configure.php is not writeable

Sincerely,

Are there any article on using the Zen Cart anywhere on Godaddy? I cant find any.

Honestly? The best advice at this time is find a different host. If you search for GD on this forum you will see why.

I too am having issues with GoDaddy.... I recently purchased a godaddy hosting account to move from my current company where the sql server keeps going down... I've backed up my data per every way I can find on zen cart wiki and forums... and have yet to be able to successfully restore my data. I am on a linux server with godaddy and when I call to get assistance... they say they will not assist me in moving my data... it's my problem. I'm half tempted to stay where I am - sql issues and all... My site is up for now and I am ready to pull the plug on the new godaddy hosting... that was after a week and a half of trying to get a static IP address... UGH!!!!!!!!!!!

Nance Sparks
https://www.homesteadersupply.com

njsparks:

I too am having issues with GoDaddy.... I recently purchased a godaddy hosting account to move from my current company where the sql server keeps going down... I've backed up my data per every way I can find on zen cart wiki and forums... and have yet to be able to successfully restore my data. I am on a linux server with godaddy and when I call to get assistance... they say they will not assist me in moving my data... it's my problem. I'm half tempted to stay where I am - sql issues and all... My site is up for now and I am ready to pull the plug on the new godaddy hosting... that was after a week and a half of trying to get a static IP address... UGH!!!!!!!!!!!

Nance Sparks
https://www.homesteadersupply.com

Well. Take it from a guy who just started with Godaddy. You should look elsewhere. Lots of small hosts that are super reliable and good but the idea of being on a tiny host kinda scares me. Makes me thing some guy has a server in his living room. :laugh:

Im going to make a move soon from Godaddy. For some reason with them the box in the Product descriptions where you embed an image etc wont work!

:cry:

njsparks:

I too am having issues with GoDaddy.... I recently purchased a godaddy hosting account to move from my current company where the sql server keeps going down... I've backed up my data per every way I can find on zen cart wiki and forums... and have yet to be able to successfully restore my data. I am on a linux server with godaddy and when I call to get assistance... they say they will not assist me in moving my data... it's my problem. I'm half tempted to stay where I am - sql issues and all... My site is up for now and I am ready to pull the plug on the new godaddy hosting... that was after a week and a half of trying to get a static IP address... UGH!!!!!!!!!!!

Nance Sparks
https://www.homesteadersupply.com

Hi Nance,

Sorry to hear about the restore issues. I have forwarded this information on to our hosting specialists who will be in contact with you soon. I will continue to follow up and make sure we work through this. Thank you for your patience.

Sincerely,

Good progress that GDSupport has joined the forum, and it may be the first step in helping ZC users on GD to get setup properly.

Question remains... why did GD wait so long to react to their customer's complaints and concerns?

Perhaps GDSupport can get her company to do an audit on all clients with a ZC install and in the interests of customer service, UPGRADE them all free of charge to a compatible server? :clap:

Nance,

Glad to hear that you made a successful import of another backup file and that your site is now functioning. Let us know if we can help with anything else!

fairestcape:

Good progress that GDSupport has joined the forum, and it may be the first step in helping ZC users on GD to get setup properly.

Along with working directly with Zen Cart we are also here to help.

Sincerely,

Hi,
I've been running my Zen Cart on Go-Daddy for almost a year now. It was more or less painless until now. There are times, when my zen cart data takes forever to load - or doesnt load at all. Regular html code, or other databases load without problems (blog, gallery, etc). Also, conecting directly to the database via Godaddy interface is no problem and queries work fast. I've contacted GoDaddy support a number of times, but they can not pass me to a technical person. Instead they just take down all the info and tell me that i will get a reply from a techy within 24 to 72 hours. In the meantime (like right now) , my e-commerce site could be completely down and they cant do anything about it. Finally , it starts working again and few hours later i get a reply from GoDaddy that they cant replicate this problem and that I should just buy a more expensive service if i want it to be more reliable. Few days later, the site stops working again. This is really frustrating and im looking for a new host. Would love to get any suggestions. Thank you.

PS.
Here's the email i got from godaddy:

Support Staff Response Dear ..,

Thank you for contacting Hosting Support.

I was unable to duplicate any slowness on your web site at the current
time. In shared hosting environments, there can be times when the load
spikes and causes a site to load slower than normal, but this is not
something that can be entirely avoided using shared hosting. If you
find that load times are unacceptable during peak times, you may want
to considering using a virtual dedicated or dedicated server in order
to host your web site. I apologize for any inconvenience.

Please contact us if you have any further issues.

Regards,

Aaron R.

Hosting Support

GDSupport,

these are the kinds of posts that are all over this forum,

I have a serious question and you can PM me any answer

DO your support people get a commission on selling upgrades?

I dont ask this to cause an issue but I have seen way to many times that rather than actually try to find a cause the first solution is always to try to sell an upgrade.

Merlinpa1969:

GDSupport,

these are the kinds of posts that are all over this forum,

I have a serious question and you can PM me any answer

DO your support people get a commission on selling upgrades?

I dont ask this to cause an issue but I have seen way to many times that rather than actually try to find a cause the first solution is always to try to sell an upgrade.

Merlinpa - that was always the answer I got when I had load speed issues and errors with them. A solution for Canada Post? Upgrade to virtual dedicated ($400/yr+) or dedicated ($900/year +).
All they need to do is make port 30000 available!

Happy to say I am no longer with goDaddy!

Tina