Weight Error on Downloads

10 Sep 2008, 11:58 PM

#1

New Zenner

Join Date:: Apr 2007
Posts:: 9
Plugin Contributions:: 0

Weight Error on Downloads - adding 3 lbs?

Totally baffled here. I have my products priced by attribute and downloads are 0 weight, hence no shipping cost. For some reason the downloads are coming up as 1 x 3 lbs on the checkout page.

I've double checked the pricing and attributes of the products. Downloads are all entered as 0 lbs weight (CDs and Print books are 0.5 lbs each)
Products are priced at 0.00, the "Priced by Attributes" button is checked, and the weight is set to 0.

Originally I had Zone shipping and FREE SHIPPING! active; I've since deactivated FREE SHIPPING!, but the problem persists.
My Zone shipping rates all start at shipping weight 0.5 with no handling fee charged.

The thing is, I have two stores installed on our website - one for general customers and one for our authors to order their discount copies. The product attributes, shipping and so forth at the Author Ordering store were set up identical to the Customer store; in fact the zone rates were copy and pasted.

But the Author Ordering store is the only one experiencing this problem.

Customer store is set up using 1.3.7
Author Ordering is using 1.3.8

https://www.asylett.com/asylettzstore/
https://www.asylett.com/authorOrdering/

Thanks!

Sandra Dugas

11 Sep 2008, 12:09 AM

#2

dbltoe

Totally Zenned

Join Date:: Jan 2004
Location:: N of San Antonio TX
Posts:: 9,843
Plugin Contributions:: 17

Re: Weight Error on Downloads - adding 3 lbs?

Look at Shipping in the Admin under Configuration. Product Tare

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11 Sep 2008, 12:18 AM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Weight Error on Downloads - adding 3 lbs?

Searching for "3 pounds" in the FAQ area brings up this article: https://www.zen-cart.com/tutorials/index.php?article=85

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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13 Sep 2008, 6:49 AM

#4

starmakersandy

New Zenner

Join Date:: Apr 2007
Posts:: 9
Plugin Contributions:: 0

Re: Weight Error on Downloads - adding 3 lbs?

Thank you all so much!

I did search for this information but never thought to do a search on "3 lbs".

Now I just need to glue back on all this hair I pulled out.

;)

Sandra

13 Sep 2008, 6:57 AM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Weight Error on Downloads - adding 3 lbs?

starmakersandy:

Now I just need to glue back on all this hair I pulled out.
If you're having trouble with that, I might suggest this approach or something similar: http://www.youtube.com/watch?v=rTTYQZkSBJI :blush:

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.