Order recieved, but all downloads are not in Customers Acct Page

Hi all, I hope this is where I am suppose to post this, I am using ZenCart 1.38a and I recieved an order today and in the Admin it shows the order and when I go to edit to see if it was downloaded it shows all products orderd except one... The customer emailed and notified me of this also not showing up in her Acct Download page... there were 8 downloads but only 7 are showing to be downloaded.. Is there a limit on downloads or is it something else,, Any info on this matter would be greatly appreciated....
Thanks

How do you have your Products setup with your Downloads?

Are the Option Type on the attributes setup as:
Radio Buttons
Drop Downs
Checkboxes

Have you an URL to the Product that did not work correctly?

I have them setup as Radio buttons...

Are you sure that each Attribute has a filename next to it and has the green dot next to it?

Have you tried to order the product to see if you can reproduce this?