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paypal error 10413 on expensive orders

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14 Sep 2008, 10:02 PM
#1
mortema avatar

mortema

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paypal error 10413 on expensive orders

Hi,

Ive been supporting my sister on a hobby basis, and I cant seem to figure out this particular error:

"Transaction refused because of an invalid argument. See additional error messages for details. The totals of the cart item amounts do not match order amounts."

The funny thing is that orders with a total below 1000 NOK (Norwegian Kr.) works fine, but when orders exceeds a total of 1000 NOK we get the paypal error 10413.

Any tips are highly appreciated

Using:
Zen-Cart 1.3.8a

best
morten

15 Sep 2008, 1:38 AM
#2
Kim avatar

Kim

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Re: paypal error 10413 on expensive orders

Scroll down to the bottom of this page and check some of the other threads with the same error.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

15 Sep 2008, 11:52 AM
#3
mortema avatar

mortema

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Re: paypal error 10413 on expensive orders

Yes.. indeed there are but

1. Same problem, but unanswered
2. Similar problem, but there the transaction is completed, but the order is not generated. It seems resolved

best
morten

15 Sep 2008, 3:26 PM
#4
drbyte avatar

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Re: paypal error 10413 on expensive orders

How many currencies are in your store?
Which currency is the default?
What are their exchange rates set to?

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16 Sep 2008, 7:46 AM
#5
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mortema

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Re: paypal error 10413 on expensive orders

  1. There are 5 currencies, US D, GB P, Euro, NOK & Aus D.

  2. NOK is the default

  3. The exchange rates:

US D = 5.19999981
GB P = 0.50300002
Euro = 7.90999985
NOK = 1.00000000
Aus D = 1.24070001

In practice only NOK is used since there have never been any abroad orders.

best
morten
https://www.rampetroll.no

16 Sep 2008, 2:02 PM
#6
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mortema

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Re: paypal error 10413 on expensive orders

After contacting paypal and sending the log file to them, it was became clear that the total amount was 1 NOK !

from the log file:

[ITEMAMT] => 799.20
[SHIPPINGAMT] => 55.00
[TAXAMT] => 199.80
[AMT] => 1.00

And in [AMT] is should be 1054

hmm... any help here?.. Im blank
morten

13 Oct 2008, 2:13 PM
#7
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Re: paypal error 10413 on expensive orders

I just had this same exact error in my store on a large order. I'll look around to see if I can find a solution and post here.

They eventually got the order to go when they put in a credit card instead of paypal express.

18 Oct 2008, 10:40 PM
#9
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Re: paypal error 10413 on expensive orders

I'm having the exact same problem, seems like any items over $1000.00 will not work. I only have one currency which is CAD.

At this point i have been through all the threads relating to 10413 error, but unfortunately all the solutions so far won't fix our problem with expensive items.

Any help will be greatly appreciated!

Thanks!