PayPal Payment Made - No Customer Record, bogus part number

16 Sep 2008, 5:57 PM

#1

New Zenner

Join Date:: Apr 2008
Location:: Hill Country, Texas
Posts:: 37
Plugin Contributions:: 0

PayPal Payment Made - No Customer Record, bogus part number

Not sure what to make of this. My PayPal module is set to debug mode right now, and I got all the notifications through the process, but no order confirmation, plus the Email from Paypal that payment was made. The item they ordered is nothing that is on our site, the dollar amount does not match any of the items on the site and there is no shipping charge. They supplied a phone number and Email address, but no mailing address and no customer record was imported to Zen.

What are they up to? They sent us money but didn't really order anything and didn't give us an address to send it to. Not sure what the motivation could be. We're going to call them, but wondered if anyone else has seen this. Thanks.

16 Sep 2008, 5:59 PM

#2

alisammeredith

New Zenner

Join Date:: Apr 2008
Location:: Hill Country, Texas
Posts:: 37
Plugin Contributions:: 0

Re: PayPal Payment Made - No Customer Record, bogus part number

Oh, I should mention that we've had real orders, real customers, so I don't think it is a problem with how Zen-Cart is set up.

16 Sep 2008, 8:13 PM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: PayPal Payment Made - No Customer Record, bogus part number

If the order isn't from your site, maybe they sent it for some other reason? Maybe an eBay purchase or some other link on another site?

Best to contact them for verification.

.
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16 Sep 2008, 8:51 PM

#4

alisammeredith

New Zenner

Join Date:: Apr 2008
Location:: Hill Country, Texas
Posts:: 37
Plugin Contributions:: 0

Re: PayPal Payment Made - No Customer Record, bogus part number

It was definitely for the website in question. We'll get in touch and see what is up. Weird that they provided no address and a bogus part....