Admin New Order [Support Thread]

So it is working when the customer HAS previously placed an order? YES

The users can register directly on the site by clicking on the register button and filling out all required fields address, phone, etc, etc. Or the user can purchase products with out register using COWOA Updated and Combined "Guess Checkout". I have made no changes with the customer address book unless guess checkout query has conflicted with admin new orders in the DB. I also have Ty Package Tracker installed but I merge the files careful so there is no conflict between those 2 modules "Admin New Orders."

Can you compare your version of "query_cache.php" with the stock one in Zen Cart 1.5.1?
I did compare the files everything seems collect.

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Originally Posted by lhungil

So it is working when the customer HAS previously placed an order?

How are the customers being added to Zen Cart? Do the customers have an address book entry? Have you installed any modifications to the default Zen Cart customer signup? Have you made any changes to the customer / address book database tables?


This error message is related to the Zen Cart SQL cache (which is not utilized by Admin New Orders). Have any modifications been made to "Admin New Order"? Can you compare your version of "query_cache.php" with the stock one in Zen Cart 1.5.1?

Note: I've only seen that message in a few cases (completely unrelated to Admin New Order). Case 1: Zen Cart was upgraded from a previous version and query_factory.php was skipped. Case 2: The "query_cache.php" file is not the one from the stock Zen Cart 1.5.1. I've seen a few people trying to merge the "Query Cache" plugin into Zen Cart 1.5.1 (it is not compatible or needed). This will cause issues.

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New Login info from today:

[20-Jun-2013 13:59:43] PHP Fatal error: Cannot redeclare zen_get_ip_address() (previously declared in /home5/BLAH/public_html/backend/new_order.php:15) in /home5/BLAH/public_html/backend/includes/functions/extra_functions/function_poll_manager.php on line 13

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Originally Posted by selcyis

So it is working when the customer HAS previously placed an order? YES

The users can register directly on the site by clicking on the register button and filling out all required fields address, phone, etc, etc. Or the user can purchase products with out register using COWOA Updated and Combined "Guess Checkout". I have made no changes with the customer address book unless guess checkout query has conflicted with admin new orders in the DB. I also have Ty Package Tracker installed but I merge the files careful so there is no conflict between those 2 modules "Admin New Orders."

Can you compare your version of "query_cache.php" with the stock one in Zen Cart 1.5.1?
I did compare the files everything seems collect.

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Uninstalled Polls Manager - New Log info:
[20-Jun-2013 14:39:23] PHP Fatal error: Call to undefined function freegiftscalculateshoppingcart() in /home5/BLAH/public_html/includes/classes/shopping_cart.php on line 1483

Okay, I figured it. Conflict between freegifts.. Its fixed finally..

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Originally Posted by selcyis

New Login info from today:

[20-Jun-2013 13:59:43] PHP Fatal error: Cannot redeclare zen_get_ip_address() (previously declared in /home5/BLAH/public_html/backend/new_order.php:15) in /home5/BLAH/public_html/backend/includes/functions/extra_functions/function_poll_manager.php on line 13

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A new version of "Admin New Order" is available in the Zen Cart plugin repository. This version provides better compatibility with "Edit Orders" 4.1.

Those still running "Edit Orders" 4.0 should wait until "Admin New Order" version 1.4.1 becomes available to upgrade. Version 1.4.1 includes all of the fixes and patches in 1.4 and includes better compatibility with "Edit Orders" 4.0.

Really needs a CANCEL button to cancel if the order does not need to be entered, or if you selected the incorrect customer. Having to go back in and DELETE the order is rather silly. Is this in the works, or is there a quick fix?

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Originally Posted by dgantonacci

Really needs a CANCEL button to cancel if the order does not need to be entered, or if you selected the incorrect customer. Having to go back in and DELETE the order is rather silly. Is this in the works, or is there a quick fix?

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Currently this module is modeled to act exactly the same with the rest of a stock Zen Cart installation works in the administrative interface. Basically a list of items (customers in this case) are listed to the left. When an item in the list is selected, buttons used to interact with the selected item are displayed to the right. This was done to ensure anyone familiar with the Zen Cart administrative interface can quickly get started using this module.

Are you proposing an extra "confirmation" step should be added? What business purpose does adding such a "confirmation" step provide? I'm not unwilling to listen, but there are some very good reasons why no such "confirmation" step exists.

Here are just a few of the reasons why no "confirmation" step exists:

• Creating a new order does not alter existing database entries and can be easily undone. If an order is accidentally created (or the wrong customer was selected), one can simply delete the order. In most UIs actions which require minimal effort to undo do not include a "confirmation" step.
• The process of creating a new order is quick (typically less than a half a second). In most UIs actions which occur in a short period of time typically do not include a "confirmation" step.
• Every additional step requiring user interaction causes the process to take longer and be less efficient. In business time is money. By not including a "confirmation" step, time is saved in the process of creating an order.
• Adding a "confirmation" step to a process for an event which is not destructive typically leads to end user apathy in regards to the "confirmation" step. Basically the more times one see's a "confirmation" request, the more likely one is to ignore future "confirmation" steps (and thus defeats the purpose of having a "confirmation" step).

i can not get this module to work.. i have edit orders installed but after installing this module do NOT see anywhere to add a new order.. i've gone over the installation twice and still don't see where i add a new order.. is there another setting in the admin where this has to be turned on??? the module appeared to install fine when i first went back into admin with the message that it installed ok..

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Originally Posted by tyankee

i can not get this module to work.. i have edit orders installed but after installing this module do NOT see anywhere to add a new order.. i've gone over the installation twice and still don't see where i add a new order.. is there another setting in the admin where this has to be turned on??? the module appeared to install fine when i first went back into admin with the message that it installed ok..

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If correctly installed (including all merges - which are NOT checked by the installer). One navigates to Zen Cart's admin page for customers, selects a customer from the list, and clicks the "new order" button (shows up near the buttons "edit", "delete", "orders", and "email").

If this is not showing up I would recommend re-installing as the most likely culprit is a missed step / merged file.

yep that did it.. missed an includes folder.. thanks a bunch..

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Originally Posted by lhungil

If correctly installed (including all merges - which are NOT checked by the installer). One navigates to Zen Cart's admin page for customers, selects a customer from the list, and clicks the "new order" button (shows up near the buttons "edit", "delete", "orders", and "email").

If this is not showing up I would recommend re-installing as the most likely culprit is a missed step / merged file.

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Originally Posted by tyankee

yep that did it.. missed an includes folder.. thanks a bunch..

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Glad you were able to get things sorted. Thank You for reporting back and letting us know the fix!