Return Authorization Module (RMA)

Danielle:

I have installed the returns mod on 1.3.0.2, but when you submit the form, it just refreshes the page and all the fields go blank, it doesn't take you to the success page. The e-mail is sent correctly.



Thanks so much!

<?php
/**
* Return Template
*
* @package templateSystem
* @copyright Copyright 2003-2005 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: tpl_page_3_default.php 3254 2006-03-25 17:34:04Z ajeh $
*/
?>
<div class="centerColumn" id="pageThree">

<h1 id="pageThreeHeading" class="mmn"><?php echo HEADING_TITLE; ?></h1>

<div id="pageThreeMainContent">
<?php
require($define_page);
?>
</div>
<div class="content">
<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send')); ?>
<?php
if (isset($_GET['action']) && ($_GET['action'] == 'success')) {
?>

<div class="mainContent success"><?php echo TEXT_SUCCESS; ?></div>

<div class="buttonRow"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>

<?php
} else {
?>


<fieldset id="contactUsForm">
<legend>Return Request</legend>
<br class="clearboth" />
<label class="inputLabel" for="contactname"><?php echo ENTRY_NAME; ?></label>
<?php echo zen_draw_input_field('contactname', $name, ' size="40" id="contactname"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="email-address"><?php echo ENTRY_EMAIL; ?></label>
<?php echo zen_draw_input_field('email', ($error ? $_POST['email'] : $email), ' size="40" id="email-address"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="street-address"><?php echo ENTRY_STREET_ADDRESS; ?></label>
<?php echo zen_draw_input_field('street_address', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_street_address', '40') . ' id="street-address"') . (zen_not_null(ENTRY_STREET_ADDRESS_TEXT) ? '<span class="alert">' . ENTRY_STREET_ADDRESS_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="city"><?php echo ENTRY_CITY; ?></label>
<?php echo zen_draw_input_field('city', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_city', '40') . ' id="city"') . (zen_not_null(ENTRY_CITY_TEXT) ? '<span class="alert">' . ENTRY_CITY_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<?php
if (ACCOUNT_STATE == 'true') {
?>
<label class="inputLabel" for="state"><?php echo ENTRY_STATE; ?></label>

<?php
if ($process == true) {
if ($entry_state_has_zones == true) {
echo zen_draw_pull_down_menu('state', $zones_array, $zone_name . ' id="state"');
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
if (zen_not_null(ENTRY_STATE_TEXT)) echo '<span class="alert">' . ENTRY_STATE_TEXT . '</span>';?>
<br class="clearboth" />
<?php
}
?>
<label class="inputLabel" for="postcode"><?php echo ENTRY_POST_CODE; ?></label>
<?php echo zen_draw_input_field('postcode', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_postcode', '40') . ' id="postcode"') . (zen_not_null(ENTRY_POST_CODE_TEXT) ? '<span class="alert">' . ENTRY_POST_CODE_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="order_number"><?php echo ENTRY_ORDER_NUMBER; ?></label>
<?php echo zen_draw_input_field('order_number', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="value"><?php echo ENTRY_VALUE; ?></label>
<?php echo zen_draw_input_field('value', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_number"><?php echo ENTRY_ITEM_NUMBER; ?></label>
<?php echo zen_draw_input_field('item_number', '', 'size="15"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_name"><?php echo ENTRY_ITEM_NAME; ?></label>
<?php echo zen_draw_input_field('item_name', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="action"><?php echo ENTRY_ACTION; ?></label>
<select name="action">
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
</select>
<br class="clearboth" />
<label for="reason">Reason for Return:</label>
<textarea name="reason" cols="30" rows="7" id="reason"></textarea>
</fieldset>

<div class="buttonRow forward"><?php echo zen_image_submit(BUTTON_IMAGE_SEND, BUTTON_SEND_ALT); ?></div>
<div class="buttonRow back"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>
<?php
}
?>
</form>
</div>

Danielle:

The other issue is that when I receive the e-mail, if I reply to it, it puts my store e-mail address in the Send To field, instead of the customers. It did not do this on 1.2.7.

Anyone have any thoughts on either of those issues?

Thanks so much!

voltage:

In my opinion, ditch this mod. It is causing you way too much headache. Take a look at this. Its a free form generator which you can use to easily create a returns email form and can even designate a returns confirmation page.

http://phpformgen.sourceforge.net/

Danielle:

Really noone has any idea? I'm getting desperate lol. I know it seems like it's no big deal, but my client really wants this aspect of it to work. It's holding up her whole site right now :( I've compared all the files and can't find what could be causing the problem :(

Danielle:

Thanks, but...I installed that form generator, got it all working beautifully right within the Zen Cart site using EZ pages, but when it sends the form it puts [email protected] as the from e-mail, so when you reply, it just sends it to a non-existent address! Since that is the only reason I can't use the returns mod, this form generator is pretty much useless for me :(

The reply to e-mail is the only thing that isn't working for me with the returns mod. If I can just figure out how to fix whatever is making the store address show as the reply to e-mail, I will be SO happy! It did work fine in 1.2.7, I just can't figure what has changed and how I can fix it...