Return Authorization Module (RMA)

clyde

i tested mine also, since i never thought to reply to the email, lol and it does the same.

i looked at the code but i dont know enough to know why it would do that. i looked and tried to reply to mine on the webmail server that the address goes to, no forward.

i know/see which line is the send line, but i dont see why it would reply back to the same address you sent it to, rather than the address from the person who sent it.

as for scraping the mod, eh, its good enough, just a few bugs like most the other mods out there have too.

voltage:

I've made form with this before and I know you can change this email. Look at the readme for the software. We know that the returns mod is not working for you, but posting the same problem every day is not helping you find the answer. It wasn't a very good mod to start with, and there are alternatives. Or you can wait for someone to fix the problem for you I guess . . .

Hmmm I know you can change the e-mail address to something else, but I didn't see any info on how to make the e-mail address change every time the form is submitted to show the customer's e-mail address.

i tested mine also, since i never thought to reply to the email, lol and it does the same.

i looked at the code but i dont know enough to know why it would do that. i looked and tried to reply to mine on the webmail server that the address goes to, no forward.

i know/see which line is the send line, but i dont see why it would reply back to the same address you sent it to, rather than the address from the person who sent it.

as for scraping the mod, eh, its good enough, just a few bugs like most the other mods out there have too.

Yeah, we're not going to scrap it, my client is just going to use it as is, but it is a problem for her because each time she gets a return she always replies so it's just a pain to cut and paste. She does get a fairly high volume of returns because her monthly sales are very high and it's all maternity wear so people invariably order the wrong size! Anyways, hopefully someday someone will know! I've even compared this mod to the contact us code because it works fine, and I don't see any differences in that part of it, it's so bizarre that this one does this!

May I ask where I can get a copy of the return authorization module?

voltage:

Found it here.

Downloaded it and the readme file does say it is modified for 1.3.0.1.
I am running version 1.3.5

There seems to be something funny with the form. I don't code so any help would be appreciated.

http://www.oldwestgames.com/returns.html

Here's the file...

/includes/templates/template_default/templates/tpl_returns_default.php

<?php
/**
 * Return Template
 *
 * @package templateSystem
 * @copyright Copyright 2003-2005 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * @version $Id: tpl_page_3_default.php 3254 2006-03-25 17:34:04Z ajeh $
 */
?>
<div class="centerColumn" id="pageThree">

<h1 id="pageThreeHeading" class="mmn"><?php echo HEADING_TITLE; ?></h1>

<div id="pageThreeMainContent">
<?php  
require($define_page);
?>
</div>
<div class="content">
<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send')); ?>
<fieldset id="contactUsForm">
<legend>Return Request</legend>
<br class="clearboth" />
<label class="inputLabel" for="contactname"><?php echo ENTRY_NAME; ?></label>
<?php echo zen_draw_input_field('contactname', $name, ' size="40" id="contactname"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="email-address"><?php echo ENTRY_EMAIL; ?></label>
<?php echo zen_draw_input_field('email', ($error ? $_POST['email'] : $email), ' size="40" id="email-address"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="street-address"><?php echo ENTRY_STREET_ADDRESS; ?></label>
  <?php echo zen_draw_input_field('street_address', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_street_address', '40') . ' id="street-address"') . (zen_not_null(ENTRY_STREET_ADDRESS_TEXT) ? '<span class="alert">' . ENTRY_STREET_ADDRESS_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="city"><?php echo ENTRY_CITY; ?></label>
<?php echo zen_draw_input_field('city', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_city', '40') . ' id="city"') . (zen_not_null(ENTRY_CITY_TEXT) ? '<span class="alert">' . ENTRY_CITY_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<?php
  if (ACCOUNT_STATE == 'true') {
?>
<label class="inputLabel" for="state"><?php echo ENTRY_STATE; ?></label>

<?php
    if ($process == true) {
      if ($entry_state_has_zones == true) {
        echo zen_draw_pull_down_menu('state', $zones_array, $zone_name . ' id="state"');
      } else {
        echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
      }
    } else {
      echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
    }
    if (zen_not_null(ENTRY_STATE_TEXT)) echo '<span class="alert">' . ENTRY_STATE_TEXT . '</span>';?>
<br class="clearboth" />
<?php
  }
?>
<label class="inputLabel" for="postcode"><?php echo ENTRY_POST_CODE; ?></label>
<?php echo zen_draw_input_field('postcode', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_postcode', '40') . ' id="postcode"') . (zen_not_null(ENTRY_POST_CODE_TEXT) ? '<span class="alert">' . ENTRY_POST_CODE_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="order_number"><?php echo ENTRY_ORDER_NUMBER; ?></label>
<?php echo zen_draw_input_field('order_number', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="value"><?php echo ENTRY_VALUE; ?></label>
<?php echo zen_draw_input_field('value', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_number"><?php echo ENTRY_ITEM_NUMBER; ?></label>
<?php echo zen_draw_input_field('item_number', '', 'size="15"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_name"><?php echo ENTRY_ITEM_NAME; ?></label>
<?php echo zen_draw_input_field('item_name', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="action"><?php echo ENTRY_ACTION; ?></label>
<select name="action">
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
<?php echo '<option value="' . ENTRY_ACTION_REPLACE . '">' . ENTRY_ACTION_REPLACE . '</option>' ;?>
 </select>
<br class="clearboth" />
<label for="enquiry">Reason for Return:</label>
<textarea name="enquiry" cols="30" rows="7" id="enquiry"></textarea>
<div class="buttonRow forward"><?php echo zen_image_submit(BUTTON_IMAGE_SEND, BUTTON_SEND_ALT); ?></div>
</fieldset>
</form></div>

</div>
<div class="buttonRow back"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>

You seem to have missed the language file, when you uploaded this to your site....

masterblaster:

You seem to have missed the language file, when you uploaded this to your site....

ah! I knew it was something simple. Thank you very much.

voltage:

Found it here.

Okay. I have tested this with 1.3.5 and it seems to work just fine.

However, as always seems to be the case with contributions, I want it to do more. lol.

No, really, I was wondering if there was a way to have an actual personalized submission success page. As it is now it simply returns to an empty form...

http://www.oldwestgames.com/returns.html?action=success

Any ideas for this would be great.

Great contribution. Sorely needed. Thank you.

p.s. - (I could use some advice on how to organize the form boxes so they line up appropriately with their titles.)

Can someone re-post this mod? I searched all over and came up empty.

The download links seem to be removed...

Thanks in advance

Can someone please put a link to this mod it was removed from the site in the eariler post.

I could do with this as well. Voltage - any chance of submitting your revised package to the downloads section?

this would be fab to have....

I am also looking for this mod.
It would be nice if there was a search in the downloads area again.

I am also looking for this mod and have not been able to find it... All the links I have found go no where... ??? I am also looking for a fed ex "click and ship" type mod... Any idea's? Is there such a mod for UPS?

Thanks!

I'm putting the finishing touches on a Returns Authorization Contribution and it should be available in the downloads section by the end of the week.

Return Authorization 2.0 is available in the downloads section.

This contribution adds a Return Authorization Request page to your store where your customer can read your returns policy and fill in a form to obtain a return authorization request. The contents of the form are emailed to the store owner.

This update removes the tables that were in the previous versions and has been updated to be compatible with Zen Cart version 1.3.6.

I've follow your instructions, but in informaztion box I've always "http://www.100asa.it/FILENAME_RETURNS.html"

Plase, see that at https://www.100asa.it in information box
Thank's

Just unzip the attached and drop in includes -> extra_datafiles and upload to your server.

[Attachment no longer available]

I'll post an update in the downloads section.

Thanks

an error accourred:
Parse error: syntax error, unexpected '}' in /web/htdocs/www.100asa.it/home/includes/modules/pages/returns/header_php.php on line 71

I've tested sending several e-mails and cannot reproduce this error.

unzip the attached and drop it into includes/modules/pages/returns

[Attachment no longer available]