Return Authorization Module (RMA)

khopek:

So will the Returns text just not show up in the Define Text Editor?
The files is uploaded, just doesn't show in Define Text Editor.

If it not showing up in the define text editor, try this and see what happens; make a copy of define_returns.php and put in includes/languages/english/html_includes then up load it to the server. now check the define text editor.

khopek:

With this mod, when the customer inputs the info and clicks send, Is it sending it to my email address? Sorry for all the questions! :laugh:
The mod send an e-mail to the customer and to the store owner.

Future support requests for this mod should be posted here:

www.zen-cart.com/forum/showthread.php?t=54487

Return Authorization 2.0 is available in the downloads section.

Any future support requests should be posted here:

http://www.zen-cart.com/forum/showthread.php?t=54487https://www.zen-cart.com/forum/showthread.php?t=54487

clydejones, the link is broken...
The email send to admin work well, but it's not formatted; the email send to customer show only this (html email):
EMAIL_GREET_NONEEMAIL_WELCOMEEMAIL_TEXTEMAIL_CONTACTEMAIL_WARNING
and no other

Sorry for my last post: I don't have seen the 6 page...

Hi,

thank you so much for this module - it works beautifully.

However, I am not sure whether it's just me, but I can't find a COUNTRY field:sleepy:!!! Is that correct? I tried to simply add it. That worked for the form, but - of course - the field is not filled (if logged in) and not sent in the email. :no:

Can someone help me with this? It would be absolutely GREAT (but not absolutely necessary, as I assume that if someone wants to return something they will provide the correct information!), if there was a dropdown box for the countries and the corresponding states!

HELP - PLEASE

I didn't include a country field because you will already have the complete address on the customer's order.

clydejones:

Return Authorization 2.0 is available in the downloads section.

It's in the "Other" section, would be good to move to the "Admin" section of the Downloads IMHO

Thanks for this great mod, super :smile:

clydejones:

I didn't include a country field because you will already have the complete address on the customer's order.

I agree that - normally - that is correct. But, what if the customer has moved or wants the return to be sent to a different address?

I would like to line-up the postal code input field and the drop down menu for reason to be under the respective labels (like the rest of the form).

<label class="inputLabel" for="postcode"><?php echo ENTRY_POST_CODE; ?></label>
<?php echo zen_draw_input_field('postcode', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_postcode', '40') . ' id="postcode"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?> 
</fieldset>
<br class="clearBoth" /> 

<label class="inputLabel" for="action"><?php echo ENTRY_ACTION; ?></label>
<select name="action">
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
<?php echo '<option value="' . ENTRY_ACTION_REPLACE . '">' . ENTRY_ACTION_REPLACE . '</option>' ;?>
</select>
</fieldset>
 <br class="clearBoth" />

thanks

Sunabac:

I would like to line-up the postal code input field and the drop down menu for reason to be under the respective labels (like the rest of the form).

[thanks

Got It! couple of <br /> achieved it.

URL for your site? so I can see what you mean.

I've got a couple of 'glitches' no one else seems to have, so I'm assuming it's on my end. :smile:

1. On the Returns page there is no 'State' input box (or a dropdown).

2. When I did a test, all the emails came through just fine, but my copy (shop) didn't include the phone number. The place was there, but it was blank. I know I entered a phone number (it's required), but I did enter it as 555.555.5555 - with dots instead of dashes.

Would that make the difference? If so, where can I add a sample of how they should type the phone number so it will show up beside the Phone number input box? A lot of my customers use the dot method instead of dashes.

I'm not sure which version of RMA I have (I didn't install it), but I'm assuming it the latest one because the cart was a fresh 1.3.7 install. (In case it matters -it's had several mods added since the install.)

Here is a link: Driftwood Returns Page

I'm not sure this is the most recent version.

There should be a State field.

The Phone field should be "optional"

I'd download and install the latest version 2.0.3a from the download section.

Thanks Clyde!

I'll try that and see what happens. :smile:

Okay...I just downloaded the latest version from the downloads section.
I changed the YOUR_TEMPLATE to my template's name and uploaded everthing.
The State is still missing! What am I doing wrong?

Link: New Returns Page

Here's a quick fix; (NB: I've already changed the folder names to "endofsummer"

You should be able to just FTP the includes folder to your server.

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Hi Boggled, I mentioned the "missing" country field in my post #66 in this thread. I was informed that the country is not necessary, as the customer's data would be in the database anyway! I never received a response to my remark that a customer might have moved or would like to have the substituted article to a different address. So, you are NOT ALONE!!!! But let's not complain about such trifles ... it's great that this at least is available and - you can expect customers who are returning something to give correct and complete information - at least I hope so :-) !

Witch of Germany,

Feel free to use the files in the quickfix.zip it will give you what you requested.

Just make sure to rename the folders from "endofsummer" to the name of your custom template.

Sorry, :blush: Don't use quick_fix.zip It includes a file that shouldn't be included.

Use this instead. You'll have to rename the YOUR_TEMPLATE folders to match your custom template name.

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