Return Authorization Module (RMA)

Hi Clyde! Is me another time.
Is it possible that this mod interferes with the order total module?
Today i have this message when i go to admin>>modules>>order total:

Fatal error: Call to a member function on a non-object in /var/www/vhost/bellezaisis.com/home/html/shop/includes/modules/order_total/ot_gv.php on line 29

I´m crazy before being more than 4 hours sking me which is the origin of this message

It doesn't modify or use use any core files whatsoever and doesn't involve the use of any other modules.

Don´t worry about this...
After power off computer and re-entering at zen-cart... no problem, all is ok!!!
I don´t know why, but i have read a lot of similar situations to other people that suddenly were solved "automatically"...
maybe is the version of php, maybe the system of storing sessions...
i don´t know!

I have just stumbled across this mod, just what I was looking for.

Have installed it but there are a couple of issues I am having with it.

1. I modified my more_info sidebox to display the returns, it didn't work, so I have put it in the info box which did work. I suspect that this is because I modified the more_info sidebox some time back to give me an "about us" box, and I can't remember what I did, I am considering restoring the original side boxes as there is an about_us mod.

2. Everything is set to true in the admin panel, but the phone number is optional

3. There are a number of white boxes on the same side of the form as the text (left).

4. I want to remove the "Action Requested" statement and just have it default to "Repair"

I have not yet tested the form to see if it will process the emails.

If anyone has any thoughts I would like to hear them.

Note: I am not a coder and have difficulties unless you are explicit in your instruction.

URL to view:
http://seriousshooters-rotorua.co.nz

Regards

Fred

1. I modified my more_info sidebox to display the returns, it didn't work, so I have put it in the info box which did work. I suspect that this is because I modified the more_info sidebox some time back to give me an "about us" box, and I can't remember what I did, I am considering restoring the original side boxes as there is an about_us mod.

Use the following code in your more_info sidebox.

 if (DEFINE_RETURNS_STATUS <= 1) {
     $more_information[] = '<a href="' . zen_href_link(FILENAME_RETURNS) . '">' .  BOX_INFORMATION_RETURNS . '</a>';
	 }

2. Everything is set to true in the admin panel, but the phone number is optional

The admin for the phone number option only sets whether the textbox will display or not.
Entering the phone number is optional since some people need it and others do not.

3. There are a number of white boxes on the same side of the form as the text (left).

Check this post for solutions to this problem.
www.zen-cart.com/forum/showpost.php?p=349494&postcount=97

4. I want to remove the "Action Requested" statement and just have it default to "Repair"

This would require some extensive re-coding. I can include it as an option in a future upgrade.

Wow thanks Clyde your a machine, your support for this module is fantastic.

I am not sure if my "Repair" request warrants such a rewrite, but if you were so inclined, maybe if there was a admin control for the "Action Requested:" where an action can be defined or optionally turn on/off.

Once again, thanks a million for the very quick and very pro-active responce to my questions, from a newby point of view it is so helpfull.

Regards

Fred

hello clyde.
How can i change the status of the marked option?
I.e: actually it´s pre-marked the option "pay-off", but i prefer "change merchandise" pre-marked.

thanx for your continuous care about our questions.

tonibarcelona:

hello clyde.
How can i change the status of the marked option?
I.e: actually it´s pre-marked the option "pay-off", but i prefer "change merchandise" pre-marked.

thanx for your continuous care about our questions.

:huh: Not quite sure what you are referring to here.

Current "action" options are "Refund" and "Replacement" these are the current default options.

Yes, sorry. My english is horrible.
Yes, i´m referring to replacement and refund...

Open includes/languages/english/YOUR_TEMPLATE/returns.php

Find the following entries and change them as necessary.

define('ENTRY_ACTION_REFUND', 'Refund');
define('ENTRY_ACTION_REPLACE', 'Replacement');

that was made
my question is:how to invert the marked option as default?

tonibarcelona:

that was made
my question is:how to invert the marked option as default?

Open includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

Find the following code:

<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
<?php echo '<option value="' . ENTRY_ACTION_REPLACE . '">' . ENTRY_ACTION_REPLACE . '</option>' ;?>

You can simply reverse the two statements as follows:

<?php echo '<option value="' . ENTRY_ACTION_REPLACE . '">' . ENTRY_ACTION_REPLACE . '</option>' ;?>
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>

Return Authorization Module (2.1.3) Released

This upgrade of the Return Authorization MOD contains the following Features:

Features now available in the admin menu:

admin -> configuration -> Return Authorization

Phone Number (Display phone number field) can be set to true/false
Total Value (Display Total Value field) can be set to true/false
Item Number (Display Item Number field) can be set to true/false
Only registered customers may submit a return request can be set to true/false

New option -
Set "Return Action" Dropdown List (You can set your own "Action Requested" dropdown list - refund, replacement -) making it as long or as short as necessary.

Fixed
Customer details inserted automatically if they are logged in. (fixed a problem with filling in the "State" field mentioned by Boggled

Cool Clyde! :clap:

I'm off to install the new version now.

Works great!! :thumbsup:

Only thing I noticed was some of the formatting on the customer's email.
This is what it looked like:

Dear Test EmailThank you for your recent request.

Your request has been successfully submitted to Old River Rat Driftwood. It
will be reviewed and you will receive an email with instructions on how to
proceed. If you have not received it within the next 48 hours, please
contact us before submitting your request again.For help with our Returns
Policy, please email the store-owner: [email protected]: This
email address was given to us during a Return Authorization Request. If you
have a problem, please send an email to [email protected].

The parts in red are what I need to fix. I think all they need is a <br> added in. Which file would I go to?

Thanks for all your hard work!! :smile:

Boggled:

Works great!! :thumbsup:

Only thing I noticed was some of the formatting on the customer's email.
This is what it looked like:

The parts in red are what I need to fix. I think all they need is a <br> added in. Which file would I go to?

Thanks for all your hard work!! :smile:

Hmmmm, I just checked the new file and the <br /> tags are/were included.

Any way check includes/languages/english/YOUR_TEMPLATE/returns.php

These are the define statements involved.

define('EMAIL_GREET_NONE', 'Dear %s,<br />');
define('EMAIL_WELCOME', 'Thank you for your recent request.<br />');
define('EMAIL_TEXT', 'Your request has been successfully submitted to ' . STORE_NAME . '. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.<br />');
define('EMAIL_CONTACT', 'For help with our Returns Policy, please email the store-owner: ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');
define('EMAIL_WARNING', '<b>Note:</b> This email address was given to us during a Return Authorization Request. If you have a problem, please send an email to ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');

many thanks for your reply, Clyde!!
Now, i´m working at installing your new version!!

You work faster at making new version than me at installing!!:smile:

clydejones:

Hmmmm, I just checked the new file and the <br /> tags are/were included.

Any way check includes/languages/english/YOUR_TEMPLATE/returns.php

These are the define statements involved.

define('EMAIL_GREET_NONE', 'Dear %s,<br />');
define('EMAIL_WELCOME', 'Thank you for your recent request.<br />');
define('EMAIL_TEXT', 'Your request has been successfully submitted to ' . STORE_NAME . '. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.<br />');
define('EMAIL_CONTACT', 'For help with our Returns Policy, please email the store-owner: ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');
define('EMAIL_WARNING', '<b>Note:</b> This email address was given to us during a Return Authorization Request. If you have a problem, please send an email to ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');

Hi Clyde!

Sorry for the delay in returning to this thread to thank you for your response.  
I checked the file and it has all the correct breaks.  Not sure why it still comes thru quirky, but I'm not worrying about it too much.  LOL

I did run across something else today though and seems like I remember this being a glitch in the original version.  If you hit 'reply' to respond to the RA email, the store email address is who it sends the message to instead of the customer.

Is there a fix for this?   

Thanks again!

Boggled:

Hi Clyde!

Sorry for the delay in returning to this thread to thank you for your response.
I checked the file and it has all the correct breaks. Not sure why it still comes thru quirky, but I'm not worrying about it too much. LOL

I did run across something else today though and seems like I remember this being a glitch in the original version. If you hit 'reply' to respond to the RA email, the store email address is who it sends the message to instead of the customer.

Is there a fix for this?

Thanks again!

I'll check on this and get back to you.

clydejones:

Open includes/languages/english/YOUR_TEMPLATE/returns.php

Find the following entries and change them as necessary.

define('ENTRY_ACTION_REFUND', 'Refund');
define('ENTRY_ACTION_REPLACE', 'Replacement');

Hi Clyde - Thanks for this very useful module.

What am I missing here? :huh: I want to add "Store Credit" as an option to the "Action Requested:" list. I've made the following changes to returns.php:

define('ENTRY_ACTION', 'Action Requested:');
define('ENTRY_ACTION_REFUND', 'Refund');
define('ENTRY_ACTION_STORE_CREDIT', 'Store Credit');
define('ENTRY_ACTION_REPLACE', 'Replacement');
define('ENTRY_REASON', 'Reason for Return:');

But see no change. Can you see what I've done incorrectly or incompletely?

Thanks!

Tim