Return Authorization Module (RMA)

Thanks Clyde!!

That fixed it right up. :thumbsup:

If I missed this in the previous pages, I apologize!

I am confused as to if I am supposed to enter both sql statements or just the one mentioned in the readme: returns.sql

Or am I also supposed to install the returns_display.sql?

thank you,

betty

Betty,

You should run both of the sql scripts.

I'll combine them along with the quick fix and post an updated version.

Thank you Clyde!

Version of 2.1 of Return Authorization is available in the download section.

VERSION INFORMATION:

Includes:
Returns Authorization menu in admin -_ configuration allowing options to display(or not) some fields on the return authorization form and an option to allow only registered users to submit return requests.

Insert customers details automatically if they are logged in.

Phone Number and State fields have been added.

You can update your installation by running the install_return_authorization.sql.

Change the YOUR_TEMPLATE folders to match the name of your "custom template" and FTP the entire includes folder to your server.

so, since I require people to obtain a Return Authorization number before returning something, I have them fill this form out, BUT do i need to make up a RA number for them?

khopek:

so, since I require people to obtain a Return Authorization number before returning something, I have them fill this form out, BUT do i need to make up a RA number for them?

You can make up an RA number or some other "store" indicator for the customer to use when returning items.

A lot of thanx, Clyde, for ALL your contributions to the community.
I have a question about this mod: i have installed it but, at the returns page, the form haven´t tittles. I have read the css and it calls to a few images that aren´t with the files.

Maybe is that the reason?

An other qëstion:
this mod affects at the background of "fabricantes"(sorry, i don´t know the wortd in english, manufacturers?), maybe the css overrides the specification of general css

URL for your site?

here do you have the image:

Clyde, I'm having a little trouble with this mod again. It must be something in my setup. lol

I ran across the update you had added and so I ran the install_return_authorization.sql file like you suggested in a previous post.

The emails I'm receiving have stopped showing the phone # and State again:

From: Any Who
Email: [email protected]
Phone Number:
Address: 123 Main Street
City: Mcminnville
Post Code: 37110
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: Refund

I re-uploaded the original quick fix you posted to see if it would resolve the problem, but it didn't.

Also, when a customer is logged in, it automatically fills in all their information (great!) except the State. Which is a minor detail since the customer can add that themselves or I can look it up. But, even though it's a required field, it will let the email be sent even if this is left blank. I've attached a screen shot.

If you would like to see the site: https://www.adriftwood.com (under Returns & Exchanges).

The emails I'm receiving have stopped showing the phone # and State again:
for the phone number problem - open includes/modules/pages/returns/header_php.php

find the following code and add the highlighted portion:

  $error = false;
  if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
    $name = zen_db_prepare_input($_POST['contactname']);
    $email_address = zen_db_prepare_input($_POST['email']);
	$telephone = zen_db_prepare_input($_POST['telephone']);

Save the edited file and upload to your server.

I've been unable to duplicate the "State" problem it is working OK on my test site.

Let me work a bit more and see it I can come up with a solution.

tonibarcelona:

here do you have the image:

Its a lot easier to find a solution if there is a site to look at.

sorry, clyde:
http://www.bellezaisis.com/shop/index.php?main_page=returns

clydejones:

for the phone number problem - open includes/modules/pages/returns/header_php.php

find the following code and add the highlighted portion:

$error = false;
if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
$name = zen_db_prepare_input($_POST['contactname']);
$email_address = zen_db_prepare_input($_POST['email']);
$telephone = zen_db_prepare_input($_POST['telephone']);

> 
> Save the edited file and upload to your server.
> 
> I've been unable to duplicate the "State" problem it is working OK on my test site.
> 
> Let me work a bit more and see it I can come up with a solution.

Thank you once again Clyde! That solved the phone# issue.  Works great and that was the most important issue.  We tend to call our customers who have a problem.  :smile:

tonibarcelona:

sorry, clyde:
http://www.bellezaisis.com/shop/index.php?main_page=returns

Open includes/templates/YOUR_TEMPLATE/css/returns.css and make the changes highlighted in red

legend {font-family:verdana, arial, helvetica, sans-serif; font-size:1.1em; color: #000; font-weight:bold; margin-bottom:5px; padding:3px; background:#fff url(../images/form.png) repeat-x center left;}

option {background:#fff; color:navy;}

for the images unzip the attached file, rename the YOUR_TEMPLATE folder to match the name of your custom folder and upload the entire includes folder to your server

[Attachment no longer available]

thanx a lot, Clyde. You really are GreaT. I Will try it at inform to you about the result.
I say it again: thank you

Pardon the spelling -

Da nada!

:thumbsup:
It works perfect, clyde!

Thanks again (gracias de nuevo)