Gotta concur with all of this.. Echos what I said earlier.. DOUBLE CHECK THE INSTALL.. Were ALL the steps followed?? My guess is that steps were omitted in the upgrade from IH2 to IH3.

IMHO, the BEST way to resolve this is to roll the store back to a state BEFORE IH3 was installed.. THEN re-do the entire IH3 upgrade and make sure that ALL UPGRADE STEPS ARE FOLLOWED!!!

Quote Originally Posted by nigelt74 View Post
1) are there errors appearing in your /cache folder
2) Did you uninstall the old version of image handler from the database before installing v3
3) Admin --> tools --> admin tab --> clear image cache. Now go and check the bmz_cache is it empty?
4) Admin --> tools --> admin tab --> uninstall image handler do this then click the link to reinstall it

5) try deleting the .htaccess file in the bmz_cache folder, does this make a difference, if it does try uploading a new one from the image handler package, if it doesn't make a difference upload a new htaccess anyway.
6) what permissions are on the bmz_cache