BackUp ZC [Support Thread]

[laurenjj]

I'm not seeing a 'Backup Zencart' box in my 'Tools' menu. I noticed someone else had the same issue though no idea what the fix was.

I've gone through to make sure everything is supposed to be where it is and I can't seem to figure out why it's not there...?

EDIT: Never mind...the problem was that I didn't check check the box for that mod in my user admin page.

Problem solved!

[Interdigital_Designs]

I'm not seeing a 'Backup Zencart' box in my 'Tools' menu. I noticed someone else had the same issue though no idea what the fix was.

I've gone through to make sure everything is supposed to be where it is and I can't seem to figure out why it's not there...?

EDIT: Never mind...the problem was that I didn't check check the box for that mod in my user admin page.

Problem solved!

Would you please explain where this box is that you spoke of? I also installed this module and it does not show up. What box is that I am suppose to check and where please?

[kuigy]

I had this mod running on another site on another server and loved it.

On my current server all I get is Internal Server Error messages when I choose it from the menu.

I've reupped the files, even gone back and tried other versions of the mod. I'm running 1.3.9h and just can't get anything to work. I've checked the permissions as well, cache is set to 777. PHP version 5.2.9, MySQL 5.1.56.

Here's the error log entry:

[Fri Oct 07 17:11:59 2011] [error] [client My local machine IP] File does not exist: /home/mydomain/public_html/500.shtml, referer: http://www.mydomain.com/upgradetest/...erver_info.php

The end piece, server_info.php in this case, is whatever page I was on when I tried to access backup.

[skipwater]

I had this mod running on another site on another server and loved it.

On my current server all I get is Internal Server Error messages when I choose it from the menu.

I've reupped the files, even gone back and tried other versions of the mod. I'm running 1.3.9h and just can't get anything to work. I've checked the permissions as well, cache is set to 777. PHP version 5.2.9, MySQL 5.1.56.

Here's the error log entry:

[Fri Oct 07 17:11:59 2011] [error] [client My local machine IP] File does not exist: /home/mydomain/public_html/500.shtml, referer: http://www.mydomain.com/upgradetest/...erver_info.php

The end piece, server_info.php in this case, is whatever page I was on when I tried to access backup.

The 500.shtml file is normally a cpanel error file that you setup.

Look in the zen cart cache folder and there should be an error file. That file should tell you what the error is.

It sounds like the install is wrong.

Skip

[kuigy]

No errors show in the cache directory (at least none related to this mod.) I already posted the server error log, no help there either.

I've installed and reinstalled 3 different versions a total of 5 times now. I promise I installed it correctly according to the install instructions.

I've had this running before.

Are there any requirements that I'm missing?

My server has the memory limit set at 32M, but I went into the config and changed the chunk it tries to reserve to as low as 10M which didn't help either.

[kuigy]

Well it's not the php memory limit. I edited php.ini and changed the value to 128M. Still nothing. I'll try reuploading the mod again.

[kuigy]

I just installed a fresh copy of the latest Zen Cart 1.3.9h and added the sample info.

No other mods have been installed. The Zen Cart install was fine, all the checks were green. I did set it to use utf-8 though.

I uploaded all the files with Filezilla by entering the local directory of YOUR_ADMIN and selecting all files. I entered my admin directory as the remote directory. Uploaded the files and checked them. They are all in the correct directories.

Hop over to the admin area and click Backup Zen Cart. Then I get a 500 Internal Server Error. In the log file, the only error listed is a 404 because it can't find 500.shtml (which is not an error describing this 500.)

So, my thought is that the mod has requirements that are not listed. Maybe because the common set up on a server runs it just fine and my server isn't set up that way? Does anybody have an idea on how to troubleshoot this?

[wakeleymb]

Hi Skipwater,

I am currently having problems with this plugin. It used to work fine, but now it doesn't zip properly. It just leaves a blank screen. I've had the support team from the server I use (imhosted.com) work with me on this even though its unsupported on their end. From what we can see, .rar and .gzip are fine, but .zip gets corrupted. Not sure if the hosting provider have changed anything on their side, but if they have, they're are ready to make server wide changes to help resolve the issue for me and other potential zen cart users of this plugin.

I'm running z cart 1.5.0 until I get this plugin to work then ill upgrade.

[skipwater]

Hi Skipwater,

I am currently having problems with this plugin. It used to work fine, but now it doesn't zip properly. It just leaves a blank screen. I've had the support team from the server I use (imhosted.com) work with me on this even though its unsupported on their end. From what we can see, .rar and .gzip are fine, but .zip gets corrupted. Not sure if the hosting provider have changed anything on their side, but if they have, they're are ready to make server wide changes to help resolve the issue for me and other potential zen cart users of this plugin.

I'm running z cart 1.5.0 until I get this plugin to work then ill upgrade.

Check in zen cart admin if Configuration->GZip Compression is set to off '0'. If it is not off set it to off.

On some servers this interferes with zc backups zip compression.

If that is not it try and find out if the server is compressing the data. Before zc backup zips(compress) it again.

Or is zc backup timing out when the zip option is selection?

Check if there are any error files in your cache folder.

Skip

[JonnoC]

Hi all

Just wanted to share an issue we had and how it was fixed (some solutions already provided in this thread but I don't believe this exact and very easy fix that ended up working for us as we could not edit the server PHP settings as it's on a shared server).

During backups we would randomly get Error 500 (basically the backup was taking longer than the PHP time out and displaying the Error 500 after around 1 - 1.5min of running)

If any one has this same issue (which I see a number of people have already) the below seemed to fix it for us:

Zencart Admin --> Configuration --> My Store --> Admin Set max_execution_time for processes --> 200

Hope it helps others.... Enjoy!