Recover Cart [Support Thread]

[YouLookGreat]

Hi - Is it possible to move the Additional PS Message up higher in the email? I'm having trouble finding the code that is controling it's placement.

Thanks,
Cindy

[econcepts]

Look in this file /admin/recover_cart_sales.php

Around line 281 - 285 you find references to

"$html_msg['EMAIL_MESSAGE_HTML'] = nl2br($email) . zen_db_prepare_input($_POST['message_html']);" (for the HTML version)

zen_db_prepare_input($_POST['message']) (for the 'text version)

You can take those lines and do what you want with them.

[hopestar86]

I want to add a function, that is, when the customer does not pay more than 1 day, automatically send e-mail to remind customers. Anyone know how to modify it.Thanks

[Interceptor]

Can anyone tell me which part of the code to remove that shows the shopping cart contents in the email sent to the customer?

Reason I ask is that for some reason the email is linking to the products with the session id attached. Therefore clicking on the link returns a "page not found" message.

So rather than mess about with the sessions, I figure it would just be easier to remove the shopping cart contents from the email sent.

[YouLookGreat]

Look in this file /admin/recover_cart_sales.php

Around line 281 - 285 you find references to

"$html_msg['EMAIL_MESSAGE_HTML'] = nl2br($email) . zen_db_prepare_input($_POST['message_html']);" (for the HTML version)

zen_db_prepare_input($_POST['message']) (for the 'text version)

You can take those lines and do what you want with them.

Thank you! Another question... when I move that block around and send messages in Text Only format they come through fine, but when I send them in HTML format wherever I place that block of code nothing will populate in the email after it. The footer and copyright shows but nothing in the message area.

Do I need to add something else if I want it to show up higher in the email versus the bottom?

[econcepts]

I want to add a function, that is, when the customer does not pay more than 1 day, automatically send e-mail to remind customers. Anyone know how to modify it.Thanks

A few questions.

1) Why wouldn't a customer pay? If they completed the checkout, they would have paid ... otherwise they would not be showing in the abandoned carts area.

2) This module is for following up on abandoned carts (those customers who started the checkout process but did not complete it.) If you want to look into some other options for following up with customers you may want to checkout Cord's Mailbeez module.

Really good stuff there.

[econcepts]

Can anyone tell me which part of the code to remove that shows the shopping cart contents in the email sent to the customer?

Reason I ask is that for some reason the email is linking to the products with the session id attached. Therefore clicking on the link returns a "page not found" message.

So rather than mess about with the sessions, I figure it would just be easier to remove the shopping cart contents from the email sent.

Removing the shopping cart contents isn't the best idea. If you do that it's highly likely your conversion rates will suffer. The shopping cart is there to remind the user what they had in their cart when they left.

Having said that, if you must remove that section then you'll find the info in the /admin/recover_cart_sales.php file.

If the session ids are showing up in your emails, then there is likely an issue with the site in other areas. This (including the session variable in the recover carts email) is not a 'standard feature' and not what should be going on.

[econcepts]

Thank you! Another question... when I move that block around and send messages in Text Only format they come through fine, but when I send them in HTML format wherever I place that block of code nothing will populate in the email after it. The footer and copyright shows but nothing in the message area.

Do I need to add something else if I want it to show up higher in the email versus the bottom?

I'll have to look into that. I do recall a bug that affected various issues of the email send based on the use of the HTML field or not.

Sounds like this may related to that.

[Interceptor]

Removing the shopping cart contents isn't the best idea. If you do that it's highly likely your conversion rates will suffer. The shopping cart is there to remind the user what they had in their cart when they left.

Having said that, if you must remove that section then you'll find the info in the /admin/recover_cart_sales.php file.

If the session ids are showing up in your emails, then there is likely an issue with the site in other areas. This (including the session variable in the recover carts email) is not a 'standard feature' and not what should be going on.

Thanks for the reply econcepts

I was already aware of which file it is, but cannot pin point which part of the code to remove.

The website has no other issues with ids being sent in other emails or causing other problems, so i see no reaon to chase a problem which does not exist elsewhere on the site, and feel removing the cart contents would be a far easier option.

I should mention the emails in question are sent in html format, and i have ultimate seo urls installed if that makes a difference.

[Interceptor]

Also in the footer of the email the website address is like this www.mywebsite.com.com

Again I cannot find where the extra .com is being added, and is not present in the other store emails being sent.