Reward Points Module for ZC v13x

[Newbie76]

When you update or change the status of the order from pending to update or from pending to shipped the Reward Points will automatically change from pending to earned. This is how it is suppose to work. If yours is not transferring when you change the status of the order then there is something wrong on your end. Check your files to make sure the module installed correctly.

Hi, thanks for the reply, it is updating the points earned from the product purchased without a problem, however it isn't updating the 'Set New Account Reward Points - 100 points added to pending' to earned

The rest of the module is working fine, which file would or could be causing this and I will try looking at it or overwriting it then trying again, but this is what I get after completing (and updating) an order under 'Customer Reward Point Admin', which as you can see is updating the purchase points but not the ones for the new account:

5 account test 100 10 --none-- 0.0100 Edit Delete

Go to Configuration > Reward Points > Reward Point Status Track and click Edit. From the "Select Mode" drop-down box select Advanced and use the radio buttons to define whether points will be Pending, Earned or Ignore for each order status. This gives you the flexibility required to change the points status as you wish.

Good luck and hope that this will solve your problem.

Hi,

Thanks for your response, however I do have it set in advanced mode to change from pending on 'dispatched', and as above, purchase points are working perfectly fine, it's the ones from the new account bonus which are not, here is how I have it set up:

Reward Point Status Track Pend: [Pending, Processing] Earn: [Dispatched]




So baffling me a little as it seems the new account status update is separate from the purchase status update regarding this mod (or this version), or as countrycharm suggested something may have gone wrong during install, in which case, would running uninstall.sql, re-uploading th files (and overwriting), then re-running install.sql fix it?

Also, when deleting an order the associated points remain on the account, is there any way to automate removal or does it have to be done manually?

[Athens Collectibles]

The "Set New Account Reward Points" can be set to award 300 points to earned or to pending according to your selection from the drop-down box next to the number of points (300). If what you want is to award 300 pending points which will change to earned when the first order is paid, I'm afraid that this can not be done.

As for deleted orders, yes, the points remain in the account. But why would you delete an order unless it's a test order in which case you can delete the points manually? If you want to remove the points for a cancelled order, you can create a new order status for "Cancelled" and set the points to be transferred from Earned to Pending when the order status changes to Cancelled. Of course you will again have to delete the points manually as the mod doesn't do it.

I hope that I haven't confused you.

[Newbie76]

As for deleted orders, yes, the points remain in the account. But why would you delete an order

Forgot to say, I prefer to delete an order if I refund because a customer changes their mind prior to postage, returns in the original condition, etc. as I can then just tick a box to put it back into stock whereas I can't when changing it to cancelled

[countrycharm]

Hi, thanks for the reply, it is updating the points earned from the product purchased without a problem, however it isn't updating the 'Set New Account Reward Points - 100 points added to pending' to earned

The rest of the module is working fine, which file would or could be causing this and I will try looking at it or overwriting it then trying again, but this is what I get after completing (and updating) an order under 'Customer Reward Point Admin', which as you can see is updating the purchase points but not the ones for the new account:

5 account test 100 10 --none-- 0.0100 Edit Delete



Hi,

Thanks for your response, however I do have it set in advanced mode to change from pending on 'dispatched', and as above, purchase points are working perfectly fine, it's the ones from the new account bonus which are not, here is how I have it set up:

Reward Point Status Track Pend: [Pending, Processing] Earn: [Dispatched]




So baffling me a little as it seems the new account status update is separate from the purchase status update regarding this mod (or this version), or as countrycharm suggested something may have gone wrong during install, in which case, would running uninstall.sql, re-uploading th files (and overwriting), then re-running install.sql fix it?

Also, when deleting an order the associated points remain on the account, is there any way to automate removal or does it have to be done manually?

So to understand what you are saying when a customer signs up for an account on your site you are giving them 100 Reward Points but they are not transferring from pending to earned correct.? I have tested this on my site v1.5.0 and it works like it should. Maybe uploading the admin files again will solve the problem you are having. Make sure you check the files to make sure the right filesize uploads correct to your server. Different file sizes will cause problems. Check to make sure the admin/includes/functions/extra_functions/reward_points_functions.php uploaded correct. I would make sure I have the latest update of Reward Points then upload all admin files again to be on the safe side.

[Newbie76]

The "Set New Account Reward Points" can be set to award 300 points to earned or to pending according to your selection from the drop-down box next to the number of points (300). If what you want is to award 300 pending points which will change to earned when the first order is paid, I'm afraid that this can not be done.

As for deleted orders, yes, the points remain in the account. But why would you delete an order unless it's a test order in which case you can delete the points manually? If you want to remove the points for a cancelled order, you can create a new order status for "Cancelled" and set the points to be transferred from Earned to Pending when the order status changes to Cancelled. Of course you will again have to delete the points manually as the mod doesn't do it.

I hope that I haven't confused you.

LOL, No, not confued :)

No I am not wanting the points to transfer automatically when the customer pays as I know the mod doesn't work like this, just when I update the status to dispatched (like the points from the purchase do), though from what countrycharm has now said there must have been a hiccup during original install.

Though yes, I will add a 'cancelled' status to reset points to pending (didn't think of doing that had so much on with building the new store, thanks)

So to understand what you are saying when a customer signs up for an account on your site you are giving them 100 Reward Points but they are not transferring from pending to earned correct.? I have tested this on my site v1.5.0 and it works like it should. Maybe uploading the admin files again will solve the problem you are having. Make sure you check the files to make sure the right filesize uploads correct to your server. Different file sizes will cause problems. Check to make sure the admin/includes/functions/extra_functions/reward_points_functions.php uploaded correct. I would make sure I have the latest update of Reward Points then upload all admin files again to be on the safe side.

I do have the latest version and will try re-uploading the admin files now (and double check the file sizes), test, then report back, really appreciate the advice, thanks.

[Newbie76]

So to understand what you are saying when a customer signs up for an account on your site you are giving them 100 Reward Points but they are not transferring from pending to earned correct.? I have tested this on my site v1.5.0 and it works like it should. Maybe uploading the admin files again will solve the problem you are having. Make sure you check the files to make sure the right filesize uploads correct to your server. Different file sizes will cause problems. Check to make sure the admin/includes/functions/extra_functions/reward_points_functions.php uploaded correct. I would make sure I have the latest update of Reward Points then upload all admin files again to be on the safe side.

Still not working, I'm really baffled to be honest, like I say, the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't, I still get this:


ID Last Name First Name Pending Earned Pricing Group Redeem Ratio Action
6 account test 100 75 --none-- 0.0100

ok, while it's small I can update manually but hopefully it won't be small forever (just really don't know why it's not working)

[countrycharm]

Still not working, I'm really baffled to be honest, like I say, the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't, I still get this:


ID Last Name First Name Pending Earned Pricing Group Redeem Ratio Action
6 account test 100 75 --none-- 0.0100

ok, while it's small I can update manually but hopefully it won't be small forever (just really don't know why it's not working)

Let me do one more test on my site and I will let you know what I think.

[Athens Collectibles]

the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't

I still believe that this is how the mod works: points granted on opening an account are either Pending or Earned depending on your settings and they are not supposed to be transferred by changing the order status. These initial points are a one-off award to new customer s and have nothing to do with orders.

[Newbie76]

the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't

I still believe that this is how the mod works: points granted on opening an account are either Pending or Earned depending on your settings and they are not supposed to be transferred by changing the order status. These initial points are a one-off award to new customer s and have nothing to do with orders.

I get how the mod works but one function of it is not working.

According to the description on 'Set New Account Reward Points'

the points can be added to 'Pending' in which case the customer will receive the points after their first successful order

That is the part that isn't happening, in which case, upon updating the first order the pending points from a new account should change to 'Earned' according to the mod itself, so if set to pending (as mine is), it does (or should) have something to do with the order status, otherwise indefinite pending points in a customers account wouldn't do them any good really would they? if not that, then what else would constitute a successful order, therefore telling the mod to transfer the points from 'Pending' to 'Earned'?

Gladly, it seems that countrycharm understands what I mean and seeing as though it was them who uploaded the mod and they are looking into it (which I am VERY grateful for), I'm hoping to get to the bottom of why it isn't seeming to be functioning correctly.

[countrycharm]

I get how the mod works but one function of it is not working.

According to the description on 'Set New Account Reward Points'



That is the part that isn't happening, in which case, upon updating the first order the pending points from a new account should change to 'Earned' according to the mod itself, so if set to pending (as mine is), it does (or should) have something to do with the order status, otherwise indefinite pending points in a customers account wouldn't do them any good really would they? if not that, then what else would constitute a successful order, therefore telling the mod to transfer the points from 'Pending' to 'Earned'?

Gladly, it seems that countrycharm understands what I mean and seeing as though it was them who uploaded the mod and they are looking into it (which I am VERY grateful for), I'm hoping to get to the bottom of why it isn't seeming to be functioning correctly.

Let me do some checking and I will get back to you. May not be today, but I will.