Reward Points Module for ZC v13x

[Newbie76]

The "Set New Account Reward Points" can be set to award 300 points to earned or to pending according to your selection from the drop-down box next to the number of points (300). If what you want is to award 300 pending points which will change to earned when the first order is paid, I'm afraid that this can not be done.

As for deleted orders, yes, the points remain in the account. But why would you delete an order unless it's a test order in which case you can delete the points manually? If you want to remove the points for a cancelled order, you can create a new order status for "Cancelled" and set the points to be transferred from Earned to Pending when the order status changes to Cancelled. Of course you will again have to delete the points manually as the mod doesn't do it.

I hope that I haven't confused you.

LOL, No, not confued :)

No I am not wanting the points to transfer automatically when the customer pays as I know the mod doesn't work like this, just when I update the status to dispatched (like the points from the purchase do), though from what countrycharm has now said there must have been a hiccup during original install.

Though yes, I will add a 'cancelled' status to reset points to pending (didn't think of doing that had so much on with building the new store, thanks)

So to understand what you are saying when a customer signs up for an account on your site you are giving them 100 Reward Points but they are not transferring from pending to earned correct.? I have tested this on my site v1.5.0 and it works like it should. Maybe uploading the admin files again will solve the problem you are having. Make sure you check the files to make sure the right filesize uploads correct to your server. Different file sizes will cause problems. Check to make sure the admin/includes/functions/extra_functions/reward_points_functions.php uploaded correct. I would make sure I have the latest update of Reward Points then upload all admin files again to be on the safe side.

I do have the latest version and will try re-uploading the admin files now (and double check the file sizes), test, then report back, really appreciate the advice, thanks.

[Newbie76]

So to understand what you are saying when a customer signs up for an account on your site you are giving them 100 Reward Points but they are not transferring from pending to earned correct.? I have tested this on my site v1.5.0 and it works like it should. Maybe uploading the admin files again will solve the problem you are having. Make sure you check the files to make sure the right filesize uploads correct to your server. Different file sizes will cause problems. Check to make sure the admin/includes/functions/extra_functions/reward_points_functions.php uploaded correct. I would make sure I have the latest update of Reward Points then upload all admin files again to be on the safe side.

Still not working, I'm really baffled to be honest, like I say, the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't, I still get this:


ID Last Name First Name Pending Earned Pricing Group Redeem Ratio Action
6 account test 100 75 --none-- 0.0100

ok, while it's small I can update manually but hopefully it won't be small forever (just really don't know why it's not working)

[Newbie76]

As for deleted orders, yes, the points remain in the account. But why would you delete an order

Forgot to say, I prefer to delete an order if I refund because a customer changes their mind prior to postage, returns in the original condition, etc. as I can then just tick a box to put it back into stock whereas I can't when changing it to cancelled

[countrycharm]

Still not working, I'm really baffled to be honest, like I say, the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't, I still get this:


ID Last Name First Name Pending Earned Pricing Group Redeem Ratio Action
6 account test 100 75 --none-- 0.0100

ok, while it's small I can update manually but hopefully it won't be small forever (just really don't know why it's not working)

Let me do one more test on my site and I will let you know what I think.

[Athens Collectibles]

the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't

I still believe that this is how the mod works: points granted on opening an account are either Pending or Earned depending on your settings and they are not supposed to be transferred by changing the order status. These initial points are a one-off award to new customer s and have nothing to do with orders.

[Newbie76]

the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't

I still believe that this is how the mod works: points granted on opening an account are either Pending or Earned depending on your settings and they are not supposed to be transferred by changing the order status. These initial points are a one-off award to new customer s and have nothing to do with orders.

I get how the mod works but one function of it is not working.

According to the description on 'Set New Account Reward Points'

the points can be added to 'Pending' in which case the customer will receive the points after their first successful order

That is the part that isn't happening, in which case, upon updating the first order the pending points from a new account should change to 'Earned' according to the mod itself, so if set to pending (as mine is), it does (or should) have something to do with the order status, otherwise indefinite pending points in a customers account wouldn't do them any good really would they? if not that, then what else would constitute a successful order, therefore telling the mod to transfer the points from 'Pending' to 'Earned'?

Gladly, it seems that countrycharm understands what I mean and seeing as though it was them who uploaded the mod and they are looking into it (which I am VERY grateful for), I'm hoping to get to the bottom of why it isn't seeming to be functioning correctly.

[countrycharm]

I get how the mod works but one function of it is not working.

According to the description on 'Set New Account Reward Points'



That is the part that isn't happening, in which case, upon updating the first order the pending points from a new account should change to 'Earned' according to the mod itself, so if set to pending (as mine is), it does (or should) have something to do with the order status, otherwise indefinite pending points in a customers account wouldn't do them any good really would they? if not that, then what else would constitute a successful order, therefore telling the mod to transfer the points from 'Pending' to 'Earned'?

Gladly, it seems that countrycharm understands what I mean and seeing as though it was them who uploaded the mod and they are looking into it (which I am VERY grateful for), I'm hoping to get to the bottom of why it isn't seeming to be functioning correctly.

Let me do some checking and I will get back to you. May not be today, but I will.

[Newbie76]

Let me do some checking and I will get back to you. May not be today, but I will.

Whenever you can will be great - Thanks!

[countrycharm]

Let me do some checking and I will get back to you. May not be today, but I will.

the pending points from the sale itself are transferring to earned fine when I update the status to dispatched but the pending points from opening the account aren't

I still believe that this is how the mod works: points granted on opening an account are either Pending or Earned depending on your settings and they are not supposed to be transferred by changing the order status. These initial points are a one-off award to new customer s and have nothing to do with orders.

I have this mod installed, and have the New Account Rewards Points set to award 100 points to pending. So according to the instructions, those 100 points should be released after the customer has placed their first order, correct? I have tested it, and when I update the order status to delivered, the points from that specific order are released, but the 100 points that were put in pending for the new account just stay in pending. Shouldn't those be automatically released once the first order is set to delivered?

Thanks!

Possibly- I think Super Orders uses some of the Edit Order codebase (I might be wrong). I've found an issue with Edit Orders that makes it incompatible with the RP mod. I'm currently working on a new version of Edit Orders to solve this.

I understand what you are saying and after doing some more testing I see that indeed those points does not transfer from pending to earned by changing the order status. I see Andrew was having problems back in Nov 2010 with this. He say if you have edit orders or super Orders installed it might would have cause the problem. I have edith orders on my zen cart v1.3.9h site but not on my zen cart v1.5.0 site. Both sites does the same thing. This really isn't a problem for me but might be for some. I don't have any problem transferring New Account points when some one buys from my site. I know it would be better if auto but I'm going to leave it as is right now.

[Newbie76]

I understand what you are saying and after doing some more testing I see that indeed those points does not transfer from pending to earned by changing the order status. I see Andrew was having problems back in Nov 2010 with this. He say if you have edit orders or super Orders installed it might would have cause the problem. I have edith orders on my zen cart v1.3.9h site but not on my zen cart v1.5.0 site. Both sites does the same thing. This really isn't a problem for me but might be for some. I don't have any problem transferring New Account points when some one buys from my site. I know it would be better if auto but I'm going to leave it as is right now.

Ok, thanks for looking into it, I don't have edit orders or super orders installed so not that (in my case), nevermind, I will continue to manually change them after I marked as dispatched (still a great mod though)

Thanks again!