Track Package from FedEx, UPS, Postal, DHL, etc..

[Danielle]

having the same issue... looking into it.

Any luck with this? I haven't had a chance to look into it further myself yet, but if you haven't found a solution yet then I will see if I can figure out the problem.

[yd29999]

OK I found this. I tested it only twice though. https://tools.usps.com/go/TrackConfi...ction?tLabels=

[DivaVocals]

Any luck with this? I haven't had a chance to look into it further myself yet, but if you haven't found a solution yet then I will see if I can figure out the problem.

Well I just tested this again (not unlike the testing I did before I submitted this add-on) and I am not having any issues with the tracking numbers being saved or e-mails going out..

OK I found this. I tested it only twice though. https://tools.usps.com/go/TrackConfirmAction!input.action?tLabels=

Not sure what you are saying here.. How is this related to this add-on???

[yd29999]

Not sure what you are saying here.. How is this related to this add-on???

It's related because you have to enter it in "For each new carrier, you will have to edit 2 fields - the "name" and the "tracking link"." AND the USPS changed there website on April 1st or so. Without changing it your customers will not get the tracking history. Which makes the store owner look foolish.

[DivaVocals]

It's related because you have to enter it in "For each new carrier, you will have to edit 2 fields - the "name" and the "tracking link"." AND the USPS changed there website on April 1st or so. Without changing it your customers will not get the tracking history. Which makes the store owner look foolish.

It would also be foolish to assume that anyone reading this support thread knew what you meant when you posted that link.. I asked you to explain because your previous post did not provide the detailed explanation that your last post did.. 'tis all..

So thank you for the detailed explanation.. This will help the community when they read the posts in this thread.

[Danielle]

Well I just tested this again (not unlike the testing I did before I submitted this add-on) and I am not having any issues with the tracking numbers being saved or e-mails going out..

The tracking numbers are being saved, and update e-mails are being sent out, but the tracking number/link is not actually in the e-mail like it was in previous versions. There are at least two of us having this problem, I haven't played around with fixing it yet but if I find the solution I will post it.

[DivaVocals]

The tracking numbers are being saved, and update e-mails are being sent out, but the tracking number/link is not actually in the e-mail like it was in previous versions. There are at least two of us having this problem, I haven't played around with fixing it yet but if I find the solution I will post it.

I cannot replicate the issue.. In all of my testing and actual use of this add-on, the e-mails go out and the tracking number with the link is in the e-mail.

[countrycharm]

The tracking numbers are being saved, and update e-mails are being sent out, but the tracking number/link is not actually in the e-mail like it was in previous versions. There are at least two of us having this problem, I haven't played around with fixing it yet but if I find the solution I will post it.

I cannot replicate the issue.. In all of my testing and actual use of this add-on, the e-mails go out and the tracking number with the link is in the e-mail.

Diva if you can remember a while back I was having the same issue and rolled back to Ty 2.3a. The 2.3a still works great.

[DivaVocals]

Diva if you can remember a while back I was having the same issue and rolled back to Ty 2.3a. The 2.3a still works great.

I disagree, and I wouldn't recommend rolling back v2.3a for a number of reasons

1. v2.3a's codebase is based on Zen Cart v1.3.8. This is an obsolete and INSECURE version of Zen Cart. While there are many older add-ons which work with Zen Cart v1.5, any which include code for what I consider are key pages (like the orders.php) are not one's I would use in my Zen Cart v1.5 store.
2. v2.3a needlessly created a clone of the orders.php page with the tracking customizations added. I understand the logic of why this was done (to avoid overwriting the orders.php page), but the orders.php page v2.3a was based on is MILES away from the v1.3.9 or v1.5 orders.php page.
   
   Besides that WHY have a parallel version of the orders.php page to JUST to simply add tracking numbers?? It's inefficient for a store owner processing multiple orders. Personally my clients ALL thought it was stupid to have two nearly identical orders pages and wouldn't use older versions of Ty Package Tracker because it was too much work to bounce back and forth between the Super Orders or default order pages and the Ty Package Tracker page.
3. Because v2.3 is based on an older an obsolete version of Zen Cart, many of the improved features in the newer orders.php are NOT part of v2.3a's parallel orders.php page.

So I would not recommend that anyone with a Zen Cart v1.5 shop (or even a v1.3.9 shop) roll back to a version of Ty Package Tracker which uses code form an obsolete and insecure version of Zen Cart.

What I can say is this, I've installed the current version on MULTIPLE stores without issue. I've installed it on my own test store MULTIPLE times (I FREQUENTLY reset this store to test things) and I STILL cannot replicate the issue being reported.

So NO my recommendation is not to roll back to a version of this add-on with obsolete insecure code in, but to get to the bottom of the issue for Danielle's install.

Since I cannot replicate the issue that Danielle is reporting, and it has not been WIDELY reported in this support thread, it leads me to believe that there is an installation issue at play. It sounds like all the code Ty Package Tracker needs to properly send out emails is missing. The most likely cause is that if the Ty Package Tracker code was removed in an errant file merging action or overwritten when files from other add-ons which also modify the same files were uploaded and wiped out the Ty Package Tracker code.

So it would help if Danielle provided a more information than we've gotten so far. All we know this far is: "I have installed this on version 3.1.2 on Zen-Cart v1.5.0"

1. What other mods were installed??
2. Did she double check her install (including re-uploading EVERYTHING again??)

[countrycharm]

I disagree, and I wouldn't recommend rolling back v2.3a for a number of reasons

1. v2.3a's codebase is based on Zen Cart v1.3.8. This is an obsolete and INSECURE version of Zen Cart. While there are many older add-ons which work with Zen Cart v1.5, any which include code for what I consider are key pages (like the orders.php) are not one's I would use in my Zen Cart v1.5 store.
2. v2.3a needlessly created a clone of the orders.php page with the tracking customizations added. I understand the logic of why this was done (to avoid overwriting the orders.php page), but the orders.php page v2.3a was based on is MILES away from the v1.3.9 or v1.5 orders.php page.
   
   Besides that WHY have a parallel version of the orders.php page to JUST to simply add tracking numbers?? It's inefficient for a store owner processing multiple orders. Personally my clients ALL thought it was stupid to have two nearly identical orders pages and wouldn't use older versions of Ty Package Tracker because it was too much work to bounce back and forth between the Super Orders or default order pages and the Ty Package Tracker page.
3. Because v2.3 is based on an older an obsolete version of Zen Cart, many of the improved features in the newer orders.php are NOT part of v2.3a's parallel orders.php page.

So I would not recommend that anyone with a Zen Cart v1.5 shop (or even a v1.3.9 shop) roll back to a version of Ty Package Tracker which uses code form an obsolete and insecure version of Zen Cart.

What I can say is this, I've installed the current version on MULTIPLE stores without issue. I've installed it on my own test store MULTIPLE times (I FREQUENTLY reset this store to test things) and I STILL cannot replicate the issue being reported.

So NO my recommendation is not to roll back to a version of this add-on with obsolete insecure code in, but to get to the bottom of the issue for Danielle's install.

Since I cannot replicate the issue that Danielle is reporting, and it has not been WIDELY reported in this support thread, it leads me to believe that there is an installation issue at play. It sounds like all the code Ty Package Tracker needs to properly send out emails is missing. The most likely cause is that if the Ty Package Tracker code was removed in an errant file merging action or overwritten when files from other add-ons which also modify the same files were uploaded and wiped out the Ty Package Tracker code.

So it would help if Danielle provided a more information than we've gotten so far. All we know this far is: "I have installed this on version 3.1.2 on Zen-Cart v1.5.0"

1. What other mods were installed??
2. Did she double check her install (including re-uploading EVERYTHING again??)

I agree with you absolutely. I'm sorry it was 3.0 I rolled back to not v2.3a. My bad