Image Handler 4 (for v1.5.x) Support Thread

[DivaVocals]

Hi,
I noted that after installing IH 4 on the top of a standard Zen Cart 1.5.1, the webshop administrator can't access anymore to update an existing product or add a new one. There is no problem to browse all the categories and subcategories though. So, the denial comes only when trying to access the product form itself to update the product info. Superuser has no problems to edit and add new products.

There hasn't been done anything else than installed the IH4 lately for the shop and before that administrator level could update products without a problem.

kinda need more info here.. what specific URL are they accessing and do you get a specific access denial error?? And what happens when you grant this profile access to IH4?

[ellivir]

kinda need more info here.. what specific URL are they accessing and do you get a specific access denial error?? And what happens when you grant this profile access to IH4?

They are excessing their administration url in the style like this:
http:///www.webshopaddress12345.com/....php?cPath=1_9
(this they can still see, a category list but clicking any product here, comes an "denied" path like the link below)

Denied path that comes:
http://www.webshopaddress12345.com/s...ath/denied.php

The Denied Path has a text:
Sorry, your security clearance does not allow you to access this resource.
Please contact your site administrator if you believe this to be incorrect.
Sorry for any inconvenience.

Before installing the IH4 these same normal product update actions worked. The superuser still works but this other administrative user not. This profile has the access permission for the IH4 as well.

[DivaVocals]

They are excessing their administration url in the style like this:
http:///www.webshopaddress12345.com/....php?cPath=1_9
(this they can still see, a category list but clicking any product here, comes an "denied" path like the link below)

Denied path that comes:
http://www.webshopaddress12345.com/s...ath/denied.php

The Denied Path has a text:
Sorry, your security clearance does not allow you to access this resource.
Please contact your site administrator if you believe this to be incorrect.
Sorry for any inconvenience.

Before installing the IH4 these same normal product update actions worked. The superuser still works but this other administrative user not. This profile has the access permission for the IH4 as well.

Do they have access to products?? Do you have any other modules installed which would affect access to products??

[ellivir]

Do they have access to products?? Do you have any other modules installed which would affect access to products??

Permission to access the products yes, and can see categories and subcategories but ONLY WHEN clicking the product on the category page in order to open the product form, it goes to this denied.php page instead. There should be nothing else affecting on this. CKEditor has been there already before and the administrator was successfully updating the product descriptions using it. The administrator person was updating the products just few hours before IH4 was installed, using her own profile, and no problem arise then. Superuser continues to be able to update the products.
The only thing affecting on this very page should be the changes for the category listing that IH4 needs to add the icon there. Should I replace that with the original and check if that helps?

[niccol]

If I was you I would back up your version of category_product_listing.php.

Then I would hover over a 'problem' link on the page and note down what address the link is pointing at.

Then I would install the default version fo category_product_listing.php. Check to see if the problem still exists. If it does then you can compare the URL that the first page was pointing at to the URL the default version points at.

I suspect that you are going to find that this is not to do with IH but lets wait and see.

[ellivir]

If I was you I would back up your version of category_product_listing.php.

Then I would hover over a 'problem' link on the page and note down what address the link is pointing at.

Then I would install the default version fo category_product_listing.php. Check to see if the problem still exists. If it does then you can compare the URL that the first page was pointing at to the URL the default version points at.

I suspect that you are going to find that this is not to do with IH but lets wait and see.

Changing back the original category_product_listing.php didn't help with the issue.
The address is normal in both of them, it changes to the denied address only after clicking the product row.

[DivaVocals]

Changing back the original category_product_listing.php didn't help with the issue.
The address is normal in both of them, it changes to the denied address only after clicking the product row.

Well as niccol stated that would indicate an issue having nothing to do with IH4 (which I also suspected..)

[niccol]

So, you are saying that the problem exists either with the default category_product_listing.php file or the IH version of that file.

Is that correct? If it is it suggests that it is not a IH issue.

The only thing that it could be is a javascript conflict of some sort. When you click the row that is triggered by javascript. Kind of difficult to explain how to fault find that in a forum post to be honest. Are you running web developer tools or something similar? If that is greek to you then post again. And we will try and talk you through it. What browser are you using?