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  1. #2241
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    Default Re: Reward Points Module- Live Release now available.

    Hi Everyone,

    Forgive me, I am a noob and am slowly getting I am having an issue getting this fully installed. My issue seems to be similar to Beyond Dreams' issue above. I moved everything to the custom folders and I moved everything from the admin folder to my custom admin folder.

    The shopping_cart_with_rewards and rewards_points box shows up in my layout boxes controller. There is nothing showing up in the Order Total module for me to configure.

    I have tried running the new.sql patch, but I got an error 500 page. I tried it a couple times actually. After figuring out to check my error logs, I found the following errors:

    PHP Fatal error: Call to undefined function GetRewardPoints() in /home/content/94/10567094/html/includes/templates/piccadilly_posh/sideboxes/tpl_reward_points.php on line 11

    PHP Fatal error: Call to undefined function GetProductRewardPoints() in /home/content/94/10567094/html/includes/templates/piccadilly_posh/templates/tpl_product_reward_points.php on line 16

    PHP Fatal error: Class 'RewardPoints' not found in /home/content/94/10567094/html/includes/autoload_func.php on line 79

    PHP Fatal error: 1062: Duplicate entry '0-0' for key 2 :: INSERT INTO zen_reward_master (rewards_products_id ,scope ,scope_id ,point_ratio ,bonus_points, redeem_ratio, redeem_points) VALUES (NULL , '0', '0', '1.0000', NULL, 0.01, NULL); in /home/content/94/10567094/html/includes/classes/db/mysql/query_factory.php on line 120

    PHP Fatal error: 1064:You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''new.sql patch'' at line 1 :: 'new.sql patch'; in /home/content/94/10567094/html/includes/classes/db/mysql/query_factory.php on line 120


    Being such a noob, I have absolutely no clue where to go from here. I am running version 1.5.1 and I have the piccadilly_posh template. This is a brand new website, waiting to launch.

    TIA for any help you can offer!
    Last edited by saltsandsuch; 4 Apr 2013 at 02:55 PM.

  2. #2242
    Join Date
    Jan 2007
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    Los Angeles, California, United States
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    Default Re: Reward Points Module- Live Release now available.

    Quote Originally Posted by saltsandsuch View Post
    Hi Everyone,

    Forgive me, I am a noob and am slowly getting I am having an issue getting this fully installed. My issue seems to be similar to Beyond Dreams' issue above. I moved everything to the custom folders and I moved everything from the admin folder to my custom admin folder.

    The shopping_cart_with_rewards and rewards_points box shows up in my layout boxes controller. There is nothing showing up in the Order Total module for me to configure.

    I have tried running the new.sql patch, but I got an error 500 page. I tried it a couple times actually. After figuring out to check my error logs, I found the following errors:

    PHP Fatal error: Call to undefined function GetRewardPoints() in /home/content/94/10567094/html/includes/templates/piccadilly_posh/sideboxes/tpl_reward_points.php on line 11

    PHP Fatal error: Call to undefined function GetProductRewardPoints() in /home/content/94/10567094/html/includes/templates/piccadilly_posh/templates/tpl_product_reward_points.php on line 16

    PHP Fatal error: Class 'RewardPoints' not found in /home/content/94/10567094/html/includes/autoload_func.php on line 79

    PHP Fatal error: 1062: Duplicate entry '0-0' for key 2 :: INSERT INTO zen_reward_master (rewards_products_id ,scope ,scope_id ,point_ratio ,bonus_points, redeem_ratio, redeem_points) VALUES (NULL , '0', '0', '1.0000', NULL, 0.01, NULL); in /home/content/94/10567094/html/includes/classes/db/mysql/query_factory.php on line 120

    PHP Fatal error: 1064:You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''new.sql patch'' at line 1 :: 'new.sql patch'; in /home/content/94/10567094/html/includes/classes/db/mysql/query_factory.php on line 120


    Being such a noob, I have absolutely no clue where to go from here. I am running version 1.5.1 and I have the piccadilly_posh template. This is a brand new website, waiting to launch.

    TIA for any help you can offer!
    Ultimately at the end of the day Beyond Dreams issue was an installation issue (the most common problems with module installations.. I suggest rolling back your site the state it was before you installed this module (you DID back up before you installed it right????), and start your install over and carefully make sure you have all the files in the right folders and run the installation SQL file.. BTW, when I say rollback it means not only the files, but the database..
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  3. #2243
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    Default Re: Reward Points Module- Live Release now available.

    Yes, thankfully I have learned to always make a backup before a big change or install.

    I suppose I'll restore and try again. I know it has to be an operator error, but I can't seem to figure out where my error is. Third time is a charm, maybe.

  4. #2244
    Join Date
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    Default Re: Reward Points Module- Live Release now available.

    I tried it again, and it looks like both the sideboxes and the order total modules are there.
    I am getting one error now when running the sql patch:

    PHP Fatal error: 1062uplicate entry '0-0' for key 2 :: INSERT INTO zen_reward_master (rewards_products_id ,scope ,scope_id ,point_ratio ,bonus_points, redeem_ratio, redeem_points) VALUES (NULL , '0', '0', '1.0000', NULL, 0.01, NULL); in /home/content/94/10567094/html/includes/classes/db/mysql/query_factory.php on line 120

    I am not sure what this means. Any help?

  5. #2245
    Join Date
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    Default Re: Reward Points Module- Live Release now available.

    Quote Originally Posted by saltsandsuch View Post
    I tried it again, and it looks like both the sideboxes and the order total modules are there.
    I am getting one error now when running the sql patch:

    Code:
    PHP Fatal error: 1062 Duplicate entry '0-0' for key 2 :: INSERT INTO zen_reward_master (rewards_products_id ,scope ,scope_id ,point_ratio ,bonus_points, redeem_ratio, redeem_points) VALUES (NULL , '0', '0', '1.0000', NULL, 0.01, NULL); in /home/content/94/10567094/html/includes/classes/db/mysql/query_factory.php on line 120
    I am not sure what this means. Any help?
    It's actually not that mysterious.. It says that you tried to create a DB record which already exists.. To me it indicated that when you restored your site to a pre-install state, you may not have rolled back your DB too.. Suggest running the uninstall SQL and then re-run the installation SQL..

    FYI..Use the forum code functions to post code otherwise the forum software will parse things and add smilies to things where they shouldn't be..
    Last edited by DivaVocals; 4 Apr 2013 at 05:08 PM.
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  6. #2246
    Join Date
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    Default Re: Reward Points Module- Live Release now available.

    Quote Originally Posted by DivaVocals View Post
    It's actually not that mysterious.. It says that you tried to create a DB record which already exists.. To me it indicated that when you restored your site to a pre-install state, you may not have rolled back your DB too.. Suggest running the uninstall SQL and then re-run the installation SQL..

    FYI..Use the forum code functions to post code otherwise the forum software will parse things and add smilies to things where they shouldn't be..
    I saw the duplicate entry part, and I figured something got added twice but I couldn't figure out where. I did as you suggested, ran the uninstall and then the new.sql again, and no errors.

    Now to test. Crossing my fingers it works! Thanks for your help!!!!

  7. #2247
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    Default Re: Reward Points Module- Live Release now available.

    Quote Originally Posted by saltsandsuch View Post
    I saw the duplicate entry part, and I figured something got added twice but I couldn't figure out where. I did as you suggested, ran the uninstall and then the new.sql again, and no errors.

    Now to test. Crossing my fingers it works! Thanks for your help!!!!
    Can't add twice.. hence the error message.. Hope things work out for you..
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  8. #2248
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    Default Re: Reward Points Module- Live Release now available.

    Well, now I get 404 error when I try to go to Customers>Group Reward Redeem or Customers>Reward Points.

    Would this have something to do with table prefixes?

  9. #2249
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    Default Re: Reward Points Module- Live Release now available.

    Quote Originally Posted by saltsandsuch View Post
    Well, now I get 404 error when I try to go to Customers>Group Reward Redeem or Customers>Reward Points.

    Would this have something to do with table prefixes?
    404 indicates a page not found.. are you sure you have ALL the files uploaded to the proper places???
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  10. #2250
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    Default Re: Reward Points Module- Live Release now available.

    Quote Originally Posted by DivaVocals View Post
    404 indicates a page not found.. are you sure you have ALL the files uploaded to the proper places???
    I think I just found it. Somehow I missed a couple files. smh

 

 

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