Customers cart not clearing after purchase

[philip937]

I've noticed about 50% of customers carts are not clearing after they make a purchase. I think this may be because they are not redirecting back to the checkout success page after completing payment. PayPal are putting a sign up page for customers that are paying by card.
This is resulting in customers returning to the site, seeing the items are still in their cart and completing checkout and second and sometimes even a third time!

This seems quite recent so I don't know when PayPal added the sign up page. Nor an I totally sure if it is the fact they don't redirect to the checkout success page that the cart doesn't clear, maybe someone could advise?

Using payments standard. Always have done and this problem has only just surfaced. Anyone else experiencing this problem?

Many thanks,

Phil

[kobra]

Switch to PayPal express

[philip937]

So predictable... Lol

That will be my last resort however express has never show line items on my instal 1.5.1 even when no discounts are being applied and I want my customers paypal receipt to show what they bought.

Cab you confirm, is it the fact they are not redirecting back the reason why the cart doesn't clear down? Does it need the success page to load to do this?

Of I use express I take it that it doesn't ??

[kobra]

Can't confirm this - as I have not encountered this at this time

[stevesh]

So predictable... Lol

Yup, describing the same common problem will usually elicit the same suggested solution.

As I understand it, the issue you're describing results from a failure in communication between Paypal's server and yours. Switching to Express will fix that problem. I'll have to run a test transaction to see if the line item issue is universal.

[philip937]

its not a problem with communication at all. that would be orders not being completed.

My problem is customers not following paypal buttons after making payment by card to manually redirect them back to the site, therefore the order completes but instead they see paypal trying to get them to sign up and probably hit the back button a few times and end up with a full cart in checkout again.

so would express clear the cart without the customer even returning to the checkout sucess page? so if they did hit the back button when they got back the cart would be empty?

[philip937]

Can anyone answer this?

When using Website Payments Standard, Does the customer need to redirect back to checkout_sucess.php in order for their shopping cart to be cleared????????

[philip937]

can I simply add this after send order confirmation email code in the order.php file:

$_SESSION['cart']->reset(true);

? or does it need to know the customers_id?

[philip937]

so I have checked and

$_SESSION['cart']->reset(true);

is in the header of the checkout_process.php file which the user has to be redirected/navigate to.

so I would defiantly need a way to clear this session during the order.php processing bit after the order is created but im pretty sure only the user can clear the session with $_SESSION['cart']->reset(true);

is there a way I can force this session reset using the customers_id at all? I am happy with where I can put the code just wouldnt know what the code needs to be?

other seesion based stuff also wont reset unless the customer goes via the redirect so if these can be forced I would appreciate to know how also:
unset($_SESSION['sendto']);
unset($_SESSION['billto']);
unset($_SESSION['shipping']);
unset($_SESSION['payment']);
unset($_SESSION['comments']);

thanks in advance.

[Ajeh]

Do your Orders include a lot of Discount Coupons or GVs?