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  1. #71
    Join Date
    Feb 2010
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    ok will do one last thing on customers email it states
    For additional information, you may view our Return Policy.
    http://leedskoiandpondcentre.co.uk/l...88tc80rroktls7
    which is fine which is the path to my shipping and returns.
    but it also shows this under it.
    Note: This email address was given to us during a Return Authorization
    Request submission. For questions, comments or concerns that you may have,
    please feel free to Contact Us.
    http://leedskoiandpondcentre.co.uk/leedskoiandpondcentreuk/index.php?main_page=shippinginfo&zenid=faq7gn5o51gc88tc80rroktls7
    shouldent the highlighted http// address be a link to my contact us page not the shipping and returns page.
    in /includes/modules/pages/returns/header_php.php

    find:
    Code:
          $email_text .= "\n\n" . EMAIL_WARNING . "\n" . EMAIL_CONTACT_URL_BOF . zen_href_link(FILENAME_SHIPPING) . EMAIL_CONTACT_URL_EOF . "\n\n";
    change to:
    Code:
          $email_text .= "\n\n" . EMAIL_WARNING . "\n" . EMAIL_CONTACT_URL_BOF . zen_href_link(FILENAME_CONTACT_US) . EMAIL_CONTACT_URL_EOF . "\n\n";
    That was a bug on my part and will update the next version.

  2. #72
    Join Date
    Jul 2011
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    reuploaded and still the same no rma# number

  3. #73
    Join Date
    Feb 2010
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    reuploaded and still the same no rma# number
    Can you PM me a link to site with email and order id?

  4. #74
    Join Date
    Jul 2011
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    pm sent

  5. #75
    Join Date
    Feb 2010
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    pm sent
    So I ran a test return on your site.

    The RMA# appears on the returns success page.

    The RMA# appeared in the subject of my (customer email).

    The RMA# did not appear in the popup.

    I'm not 100% sure for I will have to test on one of my dev sites that has SSL installed but when your popup is clicked it removes the https://####.#####-#####.co.uk/ and adds a zen_id to the URL not recognizing the order_id=### passed to the window.

    I will try to run some test today.

  6. #76
    Join Date
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    cheers m8 will you pm me the results you also said The RMA# appeared in the subject of my (customer email)
    in the email was it just RMA# or was it RMA# returns code numbers ie RMA~123456789
    THanks

  7. #77
    Join Date
    Feb 2010
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Quote Originally Posted by koi koi View Post
    cheers m8 will you pm me the results you also said The RMA# appeared in the subject of my (customer email)
    in the email was it just RMA# or was it RMA# returns code numbers ie RMA~123456789
    THanks
    Return Authorization Request RMA# 10110082013

    RMA# appears in subject as it should not in the body of the email which is the way it was wrote (intentional). So all is good there.

    The changes made to the URL for the contact us page also showed up correctly.

  8. #78
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    cheers let me know your finding
    cheers

  9. #79
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    Any joy
    Thanks

  10. #80
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    Default Re: Flexible Return Authorization (RMA) Support Thread

    hi
    is there any news on if you got the print RMA pop up to display the RMA# number?
    thanks

 

 
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