product description not showing

[betheone]

Would use a reference to an ezpage that goes to the outside world.

I used to be able to add an 'a href' link. In fact the product that I'm not able to access the description of has a few of them that work. How can one program have such an inconsistency?

[DrByte]

I'm using zencart 1.5.0. I've been using this version for over a year without this issue. No new plug-ins except the USPS shipping module recent update.

I used to be able to add an 'a href' link. In fact the product that I'm not able to access the description of has a few of them that work. How can one program have such an inconsistency?

Without seeing what's in those logs, we really can't give you any meaningful help.

Guesses:
- you've got mismatched character-set data in those products that won't display
- if ZC hasn't changed then maybe your host changed the server software and that's causing quirks that weren't known when v1.5.0 was published in 2011.

[betheone]

Without seeing what's in those logs, we really can't give you any meaningful help.

Guesses:
- you've got mismatched character-set data in those products that won't display
- if ZC hasn't changed then maybe your host changed the server software and that's causing quirks that weren't known when v1.5.0 was published in 2011.

Since I don't know exactly when the issue began, as I haven't tried to make changes in the store for quite awhile, I don't know which logs to look at. There are do many logs! Not sure what to do now.

Can you tell me how to add an external link to a product description, so it doesn't add the store folder name? That would be a helpful place to start.

[DrByte]

1. Start by looking at the latest myDebug-xxxxxx.log files. The most recent ones contain the errors that are happening presently. Deal with those first.
If there are "so many" then that strongly indicates you've got issues in your customizations that need attention.

2. If by "how to add a link" you're asking how to insert a URL using some sort of rich-text editor, and you don't like the URLs it's generating, then you'll need to flip the editor into "source" or "text-only" mode and edit the URL to what you want it to be.

[betheone]

1. Start by looking at the latest myDebug-xxxxxx.log files. The most recent ones contain the errors that are happening presently. Deal with those first.
If there are "so many" then that strongly indicates you've got issues in your customizations that need attention.

2. If by "how to add a link" you're asking how to insert a URL using some sort of rich-text editor, and you don't like the URLs it's generating, then you'll need to flip the editor into "source" or "text-only" mode and edit the URL to what you want it to be.

Where do I go to flip the editor into "source" or "text-only?" Pages editor only gives me the choice of "plain text" or "CKEditor."

[DrByte]

Two options:
a) use that pulldown and select Plain Text Editor
or
b) If you've got CKEditor open, click the "Source" button in the button bar to look at the plain text version of the HTML code, directly in CKEditor

[betheone]

Two options:
a) use that pulldown and select Plain Text Editor
or
b) If you've got CKEditor open, click the "Source" button in the button bar to look at the plain text version of the HTML code, directly in CKEditor

I went to 'My Store' 'HTML editor' and 'plain text' is chosen. I'm still not able to insert a url that is not in the store. What am I missing in your instructions?