Telephone number gives error when minimum value is any number above zero

[mc12345678]

I am not sure when it started happening, but when I make the telephone number mandatory (for account creation) by setting the minimum value above zero, I get the following error message

In the screenshot it says a minimum of 6 is needed, but I had actually input 10. If I turn the minimum value to zero, then even if I enter a 10 digit telephone number, it doesn't get passed through to the customer details. I have had two customers bring it to my attention, but have unsuccessfully been able to find a solution. I have been using Zen Cart for several years now and have never had this happen. I did upgrade to v153 in March but everything was working smoothly then.

Does anyone have an idea as to what I can do to fix this? Or what the problem could be? Thank you.

http://monumentsplus.com

Typical answers to the posting guidelines would help. Ie. How was the upgrade performed (complete rebuild, upgrade in place, etc...)
Where did the upgrade softwaare come from? (This site, a one click install, etc...)
From what version?
Other questions related to the situation... (Plugins, etc...)

[Graniteman22]

Typical answers to the posting guidelines would help. Ie. How was the upgrade performed (complete rebuild, upgrade in place, etc...)
Where did the upgrade softwaare come from? (This site, a one click install, etc...)
From what version?
Other questions related to the situation... (Plugins, etc...)

If I remember correctly, I did do the one click upgrade to v153 from v151 on Godaddy. Prior to that, I had always downloaded it from here. I completed that in March and didn't have one customer mention it and we also received phone numbers for a while after that upgrade. I think the problem first started sometime in August. I don't recall using a plugin that would affect any of the files associated with creating an account. Most of the plugins I had with previous versions are not available for v153.

[Ajeh]

Be sure that each time you change the Minimum Quantity that you refresh the screen before testing the new message ...

[Graniteman22]

Be sure that each time you change the Minimum Quantity that you refresh the screen before testing the new message ...

Just tried that and it is still giving me the same error message as before. Is it more likely that the problem is in one of the create account codes? Or a database issue?

[Ajeh]

Check your two configure.php files:
/includes/configure.php
/your_secret_admin/includes/configure.php

that they are using the same database information ...

[Graniteman22]

Check your two configure.php files:
/includes/configure.php
/your_secret_admin/includes/configure.php

that they are using the same database information ...

Yes, both are the same.

[Ajeh]

As a check, go to phpMyAdmin and search your database in the table:
configuration

for the field:
configuration_key

for:
ENTRY_TELEPHONE_MIN_LENGTH

What does it read?

[mc12345678]

If I remember correctly, I did do the one click upgrade to v153 from v151 on Godaddy. Prior to that, I had always downloaded it from here. I completed that in March and didn't have one customer mention it and we also received phone numbers for a while after that upgrade. I think the problem first started sometime in August. I don't recall using a plugin that would affect any of the files associated with creating an account. Most of the plugins I had with previous versions are not available for v153.

Although there have been other inquiries, I did want to follow up on this. The absence of notification of an issue is not the same as it working. As this affects the ability to create a new account, the question would be how many new customers havbe established an account and perhaps it would be worthwhile knowning/determining how they created it. An autocreate through say paypal or an actual account create via the login page...

I guess basically saying, there are many ways to try to address; however, the absence of customer feedback is not necessarily an indication of acceptance in this case. :)

Also, regarding plugins, is it that they are not compatible, not identified as compatible, or haven't been tested? Some still work with the more up-to-date sites, but have not been identified to do so...

[Graniteman22]

Although there have been other inquiries, I did want to follow up on this. The absence of notification of an issue is not the same as it working. As this affects the ability to create a new account, the question would be how many new customers havbe established an account and perhaps it would be worthwhile knowning/determining how they created it. An autocreate through say paypal or an actual account create via the login page...

I guess basically saying, there are many ways to try to address; however, the absence of customer feedback is not necessarily an indication of acceptance in this case. :)

Also, regarding plugins, is it that they are not compatible, not identified as compatible, or haven't been tested? Some still work with the more up-to-date sites, but have not been identified to do so...

When the telephone number is set to zero, the customer creation process works (via the straight up create account interface built into ZC), It is only when I try making it mandatory that the issue arises. After I was first notified by the first customer ( I was busy at the time) the quick fix was to change it to zero. Then we noticed that no one was leaving phone numbers and we have to contact customers from time to time to get answers to questions.