Recover Cart [Support Thread]

[lindasdd]

Hello,
i just installed this plug-in, but i get this error when i instal the SQL patch

15 statements processed.
Error ERROR: Cannot insert configuration_key "" because it already exists
Error ERROR: Cannot insert configuration_key "" because it already exists
Error ERROR: Cannot insert configuration_key "" because it already exists
Error ERROR: Cannot insert configuration_key "" because it already exists
Warning Note: 1 statements ignored. See "upgrade_exceptions" table for additional details.

When done, i can see the Recover Cart Sales Report link at the reports page, however the second link in tools is not added.

What can i do or try to get this working?

Greets, and thanks in advance for the help.

What version of Zen-Cart? I ask because the 1.5.5 version of this module has the link appearing in 'Customers' now instead of Tools and the title is 'Abandoned Carts'

[lindasdd]

When sending emails, they are appearing in email programs as From: Root User<actual email address>.

It doesn't appear this way when emailing from any other modules,etc.

Any thoughts on why this might occur.

[Feznizzle]

Hi,

I just installed this mod into a ZC 1.5.4 but cannot figure out what (if anything) is going on.

The following menus have been added to admin:
• Configuration > Configure RCS (all settings currently default)
• Reports > Recovered Sales Results (shows nothing)

I do not have any new menu beneath Tools.

To test, I went to the store, logged in with a Customer test account, added a few products to the cart, then:
- looked at Reports, NOTHING
- looked below Tools, NOTHING

I then logged my customer account (abandoning cart) and checked both spots again. Still NOTHING.

I checked my error log, found nothing.

Is there some additional step(s) required to enable this mod? Also, is there some way to prevent the mod from automatically sending out email?

Thanks!

[DrByte]

When sending emails, they are appearing in email programs as From: Root User<actual email address>.

It doesn't appear this way when emailing from any other modules,etc.

Any thoughts on why this might occur.

Linda,

It could be that your webserver is programmed to always insert a send-from "name" if it's left blank ... and this module appears to be leaving it blank.
So, you could try working around that by changing this line: 287 in admin/recover_cart_sales.php

    zen_mail('', $outEmailAddr, $subject, $email, '', $from, $html_msg);

to:

    zen_mail(STORE_NAME, $outEmailAddr, $subject, $email, '', $from, $html_msg);

[DrByte]

Hi,

I just installed this mod into a ZC 1.5.4 but cannot figure out what (if anything) is going on.

The following menus have been added to admin:
• Configuration > Configure RCS (all settings currently default)
• Reports > Recovered Sales Results (shows nothing)

I do not have any new menu beneath Tools.

To test, I went to the store, logged in with a Customer test account, added a few products to the cart, then:
- looked at Reports, NOTHING
- looked below Tools, NOTHING

I then logged my customer account (abandoning cart) and checked both spots again. Still NOTHING.

I checked my error log, found nothing.

Is there some additional step(s) required to enable this mod? Also, is there some way to prevent the mod from automatically sending out email?

Thanks!

That's strange. It's as though it's not fully completing the installation/setup. I'd start with running the uninstall SQL script first. (Granted, the install SQL pretty much does an uninstall first anyway, but in a slightly different approach.)

[Feznizzle]

That's strange. It's as though it's not fully completing the installation/setup. I'd start with running the uninstall SQL script first. (Granted, the install SQL pretty much does an uninstall first anyway, but in a slightly different approach.)

I ran the uninstall, then installed again. Still no dice!

[lindasdd]

Hi,

I just installed this mod into a ZC 1.5.4 but cannot figure out what (if anything) is going on.

The following menus have been added to admin:
• Configuration > Configure RCS (all settings currently default)
• Reports > Recovered Sales Results (shows nothing)

I do not have any new menu beneath Tools.

To test, I went to the store, logged in with a Customer test account, added a few products to the cart, then:
- looked at Reports, NOTHING
- looked below Tools, NOTHING

I then logged my customer account (abandoning cart) and checked both spots again. Still NOTHING.

I checked my error log, found nothing.

Is there some additional step(s) required to enable this mod? Also, is there some way to prevent the mod from automatically sending out email?

Thanks!

In the latest version, the link is under 'Customers' as in 'Customers>Abandoned Carts'.

In terms of setting up a test to see a listing on that page, I find it doesn't appear immediately.

[lindasdd]

Linda,

It could be that your webserver is programmed to always insert a send-from "name" if it's left blank ... and this module appears to be leaving it blank.
So, you could try working around that by changing this line: 287 in admin/recover_cart_sales.php

    zen_mail('', $outEmailAddr, $subject, $email, '', $from, $html_msg);

to:

    zen_mail(STORE_NAME, $outEmailAddr, $subject, $email, '', $from, $html_msg);

This did not result in any change.

I wonder if there is a setting on the server side I should mess with.

[DrByte]

Oh my. I put them backwards. It was the "from" name that it was mangling because it was empty, not the "to" name. Try the following:

It could be that your webserver is programmed to always insert a send-from "name" if it's left blank ... and this module appears to be leaving it blank.
So, you could try working around that by changing this line: 287 in admin/recover_cart_sales.php

    zen_mail('', $outEmailAddr, $subject, $email, '', $from, $html_msg);

to:

    zen_mail('', $outEmailAddr, $subject, $email, STORE_NAME, $from, $html_msg);

[lindasdd]

Oh my. I put them backwards. It was the "from" name that it was mangling because it was empty, not the "to" name. Try the following:

This didn't work. So I fiddled with it.

What did work was changing $from to any email address at all. Changing it to '', or just blank, or a non email address all had no impact. It is important to not as well that the email address entered didn't change the value for 'from email address' in the email sent - it always still used the root user email address.

Once I made the $from change, the STORE_NAME change you indicated did impact the reply to name (not the email address) that the email program displayed in the inbox.