User tracking mod

[mc12345678]

As a former user of User Tracking, try this change though at the moment, I'm not sure that it will resolve the issue if the other suggestions haven't been followed.

In admin/includes/init_includes/init_user_tracking.php

Find this line:

if ($configuration_group_id == '') {

And replace with:

if (!zen_not_null($configuration_group_id)) {

[ShopVille]

As a former user of User Tracking, try this change though at the moment, I'm not sure that it will resolve the issue if the other suggestions haven't been followed.

In admin/includes/init_includes/init_user_tracking.php

Find this line:

if ($configuration_group_id == '') {

And replace with:

if (!zen_not_null($configuration_group_id)) {

Nothing changed

[mc12345678]

Yeah, realized after posting that suggestion that the line requested to be changed actually is there because of previous installs may not have put the configuration options under the configuration menu dropdown and instead are reflected in the older tools->User Tracking config area.

So, it more seems like it needs to be identified if the installer file(s) are even getting accessed.

What if any error logs are being generated?

Again, in the includes/init_includes/init_user_tracking.php file, please add the following somewhere after the opening <?php and not within a commented out portion of text, try entering:

trigger_error('in this file', E_USER_WARNING);

Access one admin related page, then remove that line of code from the file. Check your logs directory to see if the file is loading. If it is, then in a way, want to place that line of code in different locations of the file (could do so all at once), and again access the admin by one page change, review the logs to see where in the code processing "stopped".

[mc12345678]

Another question: what files do you have in admin/includes/auto_loaders and when looking in each of those, what is the number within each of the square parentheses? It may be that the one for the user_tracking_install file needs to be a smaller number suggested to be no less that 180. (instead of 999)

[ShopVille]

Thanks for your help, none of your solutions worked, what I did it since i was coming from a really old version I downloaded one version in between then upgraded to that one and then to the latest, it seems like it worked but here:

Am i supposed to see the cart data?

Also i still get this message:

[ShopVille]

Thanks for your help, none of your solutions worked, what I did it since i was coming from a really old version I downloaded one version in between then upgraded to that one and then to the latest, it seems like it worked but here:

Am i supposed to see the cart data?

Also i still get this message:

Also, when clicking [view session] it shows a grey bar and does not expand the session

[mc12345678]

Also, when clicking [view session] it shows a grey bar and does not expand the session

What version of ZC is being used, how many "visits" we're reported for that user, and what type of user was being clicked on to view session data (store or admin)?

[mc12345678]

Thanks for your help, none of your solutions worked, what I did it since i was coming from a really old version I downloaded one version in between then upgraded to that one and then to the latest, it seems like it worked but here:

Am i supposed to see the cart data?

Also i still get this message:

For some reason the second attachment doesn't appear to be "visible" for viewing, but is included in the above quoted text. I'm hoping that it will appear in this response. So until that is made clear, I can't respond.

In relation to the first image about the "shopping cart", what you are seeing is that when tracking admin action using User Tracking, there is no cart really associated, but there is still at least some level of information about the individual. In this case, instead of leaving the field blank, the concept considered was to identify what "authority" the individual being tracked while logged into the admin panel had. That is the information that you are seeing/describe.