Recover Cart [Support Thread]

[DrByte]

Hmmm ... I did some more digging, and I see now that it's trying to combine the name<email> into one parameter, but would be better letting the application do that properly.
I wonder if the following rewrite to that section may be helpful:

        $custname = $basket->fields['fname']." ".$basket->fields['lname'];
        $outEmailAddr = '"' . $custname . '" <' . $basket->fields['email'] . '>';
        if( zen_not_null(RCS_EMAIL_COPIES_TO) )
            $outEmailAddr .= ', ' . RCS_EMAIL_COPIES_TO;


        $html_msg['EMAIL_MESSAGE_HTML'] = nl2br($email) . zen_db_prepare_input($_POST['message_html']);
        $email = strip_tags($email . "\n\n" . zen_db_prepare_input($_POST['message']));
        $from = zen_db_prepare_input($_POST['from']); // STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS
        $subject = zen_db_prepare_input($_POST['subject']); // EMAIL_TEXT_SUBJECT
        zen_mail('', $outEmailAddr, $subject, $email, '', $from, $html_msg);

to

        $custname = $basket->fields['fname']." ".$basket->fields['lname'];        $outEmailAddr = '"' . $custname . '" <' . $basket->fields['email'] . '>';
        $html_msg['EMAIL_MESSAGE_HTML'] = nl2br($email) . zen_db_prepare_input($_POST['message_html']);
        $email = strip_tags($email . "\n\n" . zen_db_prepare_input($_POST['message']));
        $from = zen_db_prepare_input($_POST['from']); // STORE_OWNER . ' <' . STORE_OWNER_EMAIL_ADDRESS . '>'
        $subject = zen_db_prepare_input($_POST['subject']); // EMAIL_TEXT_SUBJECT
        zen_mail($custname, $basket->fields['email'], $subject, $email, STORE_NAME, STORE_OWNER_EMAIL_ADDRESS, $html_msg);
        if (zen_not_null(RCS_EMAIL_COPIES_TO)) {
          zen_mail('', RCS_EMAIL_COPIES_TO, $subject, $email, STORE_NAME, STORE_OWNER_EMAIL_ADDRESS, $html_msg);
        }

[lindasdd]

Hmmm ... I did some more digging, and I see now that it's trying to combine the name<email> into one parameter, but would be better letting the application do that properly.
I wonder if the following rewrite to that section may be helpful:

        $custname = $basket->fields['fname']." ".$basket->fields['lname'];
        $outEmailAddr = '"' . $custname . '" <' . $basket->fields['email'] . '>';
        if( zen_not_null(RCS_EMAIL_COPIES_TO) )
            $outEmailAddr .= ', ' . RCS_EMAIL_COPIES_TO;


        $html_msg['EMAIL_MESSAGE_HTML'] = nl2br($email) . zen_db_prepare_input($_POST['message_html']);
        $email = strip_tags($email . "\n\n" . zen_db_prepare_input($_POST['message']));
        $from = zen_db_prepare_input($_POST['from']); // STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS
        $subject = zen_db_prepare_input($_POST['subject']); // EMAIL_TEXT_SUBJECT
        zen_mail('', $outEmailAddr, $subject, $email, '', $from, $html_msg);

to

        $custname = $basket->fields['fname']." ".$basket->fields['lname'];        $outEmailAddr = '"' . $custname . '" <' . $basket->fields['email'] . '>';
        $html_msg['EMAIL_MESSAGE_HTML'] = nl2br($email) . zen_db_prepare_input($_POST['message_html']);
        $email = strip_tags($email . "\n\n" . zen_db_prepare_input($_POST['message']));
        $from = zen_db_prepare_input($_POST['from']); // STORE_OWNER . ' <' . STORE_OWNER_EMAIL_ADDRESS . '>'
        $subject = zen_db_prepare_input($_POST['subject']); // EMAIL_TEXT_SUBJECT
        zen_mail($custname, $basket->fields['email'], $subject, $email, STORE_NAME, STORE_OWNER_EMAIL_ADDRESS, $html_msg);
        if (zen_not_null(RCS_EMAIL_COPIES_TO)) {
          zen_mail('', RCS_EMAIL_COPIES_TO, $subject, $email, STORE_NAME, STORE_OWNER_EMAIL_ADDRESS, $html_msg);
        }

That worked.

[CSGODeimos]

I'm having the weirdest error happen. This module has worked great for years and now it's giving the error "WARNING: An Error occurred, please refresh the page and try again." Is there any reason this would randomly happen? No changes has been made to the site as far as I'm aware. We just did out quarterly PCI compliance, surely that doesn't have anything to do with it.

[jeking]

I'm having the weirdest error happen. This module has worked great for years and now it's giving the error "WARNING: An Error occurred, please refresh the page and try again." Is there any reason this would randomly happen? No changes has been made to the site as far as I'm aware. We just did out quarterly PCI compliance, surely that doesn't have anything to do with it.

Check your error logs folder. What version of PHP are you using?

[CSGODeimos]

Check your error logs folder. What version of PHP are you using?

Turns out a PCI scanner created a customer and did something weird which caused the module to fail. We deleted their customer account and it's back to normal.

[ideasgirl]

Is this module actually compatible with 1.5.5e? I haven't been able to install the sql patch. I can't install it from admin patches because I get a 500 Internal error and I can't install it from phpadmin because it says:

#1048 - Column 'configuration_group_id' cannot be null

I haven't seen any real solution to the problem here, has anyone installed it successfully on 1.5.5e?


Add. Info:
PHP Version: 5.6.30 (Zend: 2.6.0)
Database: MySQL 5.6.35

[Website Rob]

Did you do a Copy & Paste or upload file?

If a previous install attempt went bad then suggest you upload the "uninstall.sql" file (and hopefully there is one) to remove any partial install of the module. Disregard any error msgs. from the uninstall. Then use the upload sql method and start fresh. If you still get an error msg. then contact your Hoster as odds are a Server Firewall rule is blocking your attempt and they can white-list the rule for your Hosting account.

[ideasgirl]

Did you do a Copy & Paste or upload file?

If a previous install attempt went bad then suggest you upload the "uninstall.sql" file (and hopefully there is one) to remove any partial install of the module. Disregard any error msgs. from the uninstall. Then use the upload sql method and start fresh. If you still get an error msg. then contact your Hoster as odds are a Server Firewall rule is blocking your attempt and they can white-list the rule for your Hosting account.

Copy+Paste

WOW! We are always told not to do uploads.

Thanks!

[Website Rob]

Things changed somewhere around the 1.5.5 and up versions so that the DB_PREFIX was properly included in an sql file upload, and it now works the way it should.

[ideasgirl]

Now, as per the readme file (and I remember long time ago I installed this mod on a 1.3.9 store) the Tools > Recover Cart Sales doesn't appear. I only have the Configuration > Configure RCS, a Customers > Abandoned Carts and a Reports > Recover Cart Sales Report

I'm missing a page.

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Nevermind, I figured it out!