EasyPopulate 4.0 Support Thread

[fcutler4]

Zen Cart Version: 1.5.5e
Easy Populate 4.0.36.ZC - 07-05-2016
PHP Version: 5.6.30 (Zend: 2.6.0)

When attempting to import products using an Excel CSV file, I get this error:
"ERROR: Import file does not exist:"
I can see the file in my temp folder, so I know it's there.
Any suggestions?

[mc12345678]

Zen Cart Version: 1.5.5e
Easy Populate 4.0.36.ZC - 07-05-2016
PHP Version: 5.6.30 (Zend: 2.6.0)

When attempting to import products using an Excel CSV file, I get this error:
"ERROR: Import file does not exist:"
I can see the file in my temp folder, so I know it's there.
Any suggestions?

Couple of things, is this an upgraded version from a previous use? (if so was the update link on the right side of the screen used?)
When reviewing the configuration settings for Easy Populate V4, what are the settings for the folder location of the file(s)? (Ie. admin or catalog and then folder name?)
(If set for admin, then the file is sought: DIR_FS_ADMIN . $tempdir . $file['name']
if set for catalog, then here: DIR_FS_CATALOG . $tempdir . $file['name'];

Where $tempdir is EASYPOPULATE_4_CONFIG_TEMP_DIR (which is in the configuration section) and $file['name'] is the name of the file as it was posted (potentially sanitized) from the main page, so the filename could be/have been altered which would also result in the file "not being found". (ie. what is the filename?)

[fcutler4]

Thanks for the quick response. I really appreciate that!
In answer to the upgrade question, yes it was upgraded, along with an upgrade to the latest zen version, and we moved to a new URL, shop.killerbeehobby.com. This was done for me by someone else, so I don't know if they used the upgrade button.
The configuration setting is-- Upload Directory: admin/easypopulate4/
Where would I find the EP folder to examine the DIR_FS_ADMIN and DIR_FS_CATALOG? Looked around in C Panel and couldn't find them.

[mc12345678]

Thanks for the quick response. I really appreciate that!
In answer to the upgrade question, yes it was upgraded, along with an upgrade to the latest zen version, and we moved to a new URL, shop.killerbeehobby.com. This was done for me by someone else, so I don't know if they used the upgrade button.
The configuration setting is-- Upload Directory: admin/easypopulate4/
Where would I find the EP folder to examine the DIR_FS_ADMIN and DIR_FS_CATALOG? Looked around in C Panel and couldn't find them.

So, DIR_FS_ADMIN and DIR_FS_CATALOG would be found in YOUR_ADMIN/includes/configure.php. The actual admin directory is no longer expected to remain in the EP4 configuration information. This was a change from earlier versions so that the admin directory would not be stored in the database (isn't in any default ZC install).

If your temp directory is actually in the admin directory, then in the configuration section, should see;
Uploads Directory Admin/Catalog: true
Uploads Directory: easypopulate4/

Or, when attempting to set the uploads directory again, if the prefix admin/ represents your actual admin directory's name, then it should get removed from the entry as part of the coding to save the path.

[fcutler4]

Thanks again for the quick response.
As for the configuration settings, I don't see the "Uploads Directory Admin/Catalog: true" anywhere.
Here are some screenshots:



Here is what I found in the configure.php:

/**
* NOTE about DIR_FS_ADMIN
* The value for DIR_FS_ADMIN is now auto-detected.
* In the very rare case where there is a need to override the autodetection, simply add your own definition for it below.
*/

AND

define('DIR_FS_CATALOG', '/home2/z8c4y4q3/shop.killerbeehobby.com/');

Where would I find EASYPOPULATE_4_CONFIG_TEMP_DIR?

Thanks again!

[mc12345678]

Suggestion would be to select the un-install EP4 link in the top right. This will clear the settings in the configuration menu for EP4, then select the install option that will appear and again set the temporary directory to easypopulate4/

It looks like somehow the upgrade operations were not executed to update the configuration menu which would have also placed EASYPOPULATE_4_CONFIG_TEMP_DIR in the database as one of the configuration options described.

[mc12345678]

Suggestion would be to select the un-install EP4 link in the top right. This will clear the settings in the configuration menu for EP4, then select the install option that will appear and again set the temporary directory to easypopulate4/

It looks like somehow the upgrade operations were not executed to update the configuration menu which would have also placed EASYPOPULATE_4_CONFIG_TEMP_DIR in the database as one of the configuration options described.

The result of this should change the contents shown in the first image above to include Uploads Directory Admin/Catalog and options available of true or false.

If not, then the admin/includes/functions/extra_functions file from the fileset has not been updated to the version included in the fileset. At which point that file (and any others that were not updated/uploaded) would need to be uploaded and the un-install/install process performed again.

As wmorris pointed out, there are three pieces of information being looked at. 2 are to be found by navigating to the admin->configuration->Easy Populate V4 (first picture), the other 1 is found on the Easy Populate V4 menu screen found at admin->Tools->Easy Populate V4 right side of the screen (shown in second picture).

[wmorris]

Thanks again for the quick response.
As for the configuration settings, I don't see the "Uploads Directory Admin/Catalog: true" anywhere.
Here are some screenshots:



Here is what I found in the configure.php:

/**
* NOTE about DIR_FS_ADMIN
* The value for DIR_FS_ADMIN is now auto-detected.
* In the very rare case where there is a need to override the autodetection, simply add your own definition for it below.
*/

AND

define('DIR_FS_CATALOG', '/home2/z8c4y4q3/shop.killerbeehobby.com/');

Where would I find EASYPOPULATE_4_CONFIG_TEMP_DIR?

Thanks again!

Ok, in the Configuration "Easy Populate 4"

Upload Directory should be "temp/"
Upload Directory Admin/Catalog should be set to "true"

Easy Populate Screen should say

Upload Directory: admin/temp/