FedEx Shipping Q

[notrub225]

fedex thing,
try putting in a company name in the delivery address

Could you explain this further please? My client wants FedEx Ground not FedEx Home Delivery; I don't know how to change it.

[Merlinpa1969]

OK, here is how it works,
IF your customer ONLY wants ground, then there needs to be a company name in EVERY customers account,

Please remember that fedex charges less for ground because its based on business to business,

this is Fedex's rule not one that I invented.

[notrub225]

OK, here is how it works,
IF your customer ONLY wants ground, then there needs to be a company name in EVERY customers account,

Please remember that fedex charges less for ground because its based on business to business,

this is Fedex's rule not one that I invented.

Ok, I was just confused as to where the company name needed to be enterred. I didn't know whether you entered in in the module settings, the account settings on the fedex web site, or the customer's account settings in Zen Cart. I just figured out that you need to fill out the 'Company Name' field in the customers' profile. Doi.

[samad64]

question before i make this live on my site

"You will need to have registered an account with FedEx and proper approval from FedEx identity to use this module."

Where would I get such an approval? You wouldn't happen to have a link would you?

[Merlinpa1969]

you need to go to www.fedex.com and apply for an account,
fedex identity approval is no longer needed since we are not using their graphics

[samad64]

OK cool. I already have an account with them :)

So its OK to use the graphics that came in the package (removing the (DRK) or (WHT) from them to get the desired one)? Just double checking

Thanks Merlin

[Merlinpa1969]

Unless something changed that Im not aware of fedex dosnt display an image anylonger,
thats why you dont have to contact fedex identity,

[samad64]

Unless something changed that Im not aware of fedex dosnt display an image anylonger,
thats why you dont have to contact fedex identity,

Oh ok. I was wondering about that, since it gave me a red X in IE I figured I had to rename the picture or something. I'll just upload some 1x1 clear pixels to get rid of the red X for IE users

thanks again

[samad64]

ran into another snag.. though i think this may be just because its a weekend

FedEx Express rates aren't returned - a customer purchased earlier today with FedEx Express but now when I go to test rates they're not returned. Is this just because its a weekend.. or is something on my end? Configuration is identical and ground rates are returned

Thanks!

[Merlinpa1969]

make sure that 1 the meter number is in for the express and 2 make sure you have express rates added to your fedex account