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  1. #1
    Join Date
    Jun 2007
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    Default No emails being received by Customers

    Need some help from this wonderful community ..
    My customers aren't receiving any emails at all .. be it Welcome email or Order Confirmation .. I even checked the 'Bulk/Spam' folders in a couple test accounts .. couldn't find there as well
    However, I have been receiving Order Confirmation emails to my admin email ID whenever an order is placed ..
    I checked the E-mail options in admin panel and 'Send Emails' is set to 'true'
    ..
    The email transport method is set to PHP and mine is a linux host using Apache server ..
    Not sure whats going wrong or where to start debugging ..

    Any help would be appreciated! Thanks!

  2. #2
    Join Date
    Aug 2007
    Posts
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    Default Re: No emails being received by Customers

    Quote Originally Posted by harsh1234 View Post
    Need some help from this wonderful community ..
    My customers aren't receiving any emails at all .. be it Welcome email or Order Confirmation .. I even checked the 'Bulk/Spam' folders in a couple test accounts .. couldn't find there as well
    However, I have been receiving Order Confirmation emails to my admin email ID whenever an order is placed ..
    I checked the E-mail options in admin panel and 'Send Emails' is set to 'true'
    ..
    The email transport method is set to PHP and mine is a linux host using Apache server ..
    Not sure whats going wrong or where to start debugging ..

    Any help would be appreciated! Thanks!
    I also am having the same problems after I moved my zencart from a folder on my server to the root directory. Anyone have an answer or some helpful hints. Or even the creater of the post have you found anything that might be helpful?

  3. #3
    Join Date
    Nov 2006
    Location
    Papworth, Cambridgeshire, UK
    Posts
    731
    Plugin Contributions
    3

    Default Re: No emails being received by Customers

    Missed your post earlier, sorry about that. See here for the parallell discussion on the same subject.

    http://www.zen-cart.com/forum/showth...t=72126&page=2

  4. #4
    Join Date
    Nov 2006
    Location
    Papworth, Cambridgeshire, UK
    Posts
    731
    Plugin Contributions
    3

    Default Re: No emails being received by Customers

    You don't mention whether this is a 'hosted' linux server, or your own server running at home or at a work/business site. This can make a considerable difference.

    On the settings side, 'send from known domain' is always a good bet.

 

 

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