[Support Thread] Nochex APC

[PGlad]

Well I've carefully read every post in this thread, put into practise the suggestions made and still I cannot get this mod to work.

The transaction is made, Nochex take the money from my account, but no trace of the order appears on the site and the customer gets no details of their order or any information in their account. The only e-mail received is from Nochex confirming that an order has been made but with no details other than the customers name, address and order amount.

Can anyone please help with this? As my site sells adult products I am not allowed to use Paypal so without the Nochex mod all my months of work will be for nothing!

Patrick.

[CJPinder]

The transaction is made, Nochex take the money from my account, but no trace of the order appears on the site and the customer gets no details of their order or any information in their account.

Is the PayPal IPN payment module installed? At the moment the NoChex module needs the PayPal IPN module to be installed, it doesn't have to be enabled though.

The site in your signature isn't a Zen Cart site so I'm assuming you're developing a new site on a test system?

You should also check that nochex_apc_handler.php is in the top directory of your store and is accessible from the outside world. Your webserver will need to be able to make outbound HTTPS connections as well.

If you are using any of the pretty URL mods then try disabling them.

Hope that helps.

Regards,
Christian.

[PGlad]

Ah, I think I know where the problem may be. Everything is as it should be as far as your conditions go, apart from maybe nochex_apc-handler.php

The site isn't actually live, but it is on the server in a subdirectory of my current site during development. So although nochex_apc-handler.php is at the root of my Zencart site, (e.g. www.diva############s.co.uk/shop) it is not yet at the root of the domain (www.diva############s.co.uk) Do you think this is why it's not working properly?

[Big_John]

Unless you have specifically been told they will accept you I'd be careful about using NC for your site. Over the past few years they have closed down just about every site of an 'adult' nature including toy and lingerie sites.

It's only recently that a few big players with lingerie style sites and a amsattering of toys have been allowed to process via Nochex again with agreement from them. Even head shops have been a target over the past 12 months, something that has never been a problem until then.

That said we gave up using Nochex some time back sadly. The continuing decline in service, mistakes and bugs and general incompetence meant that it was costing us far too much in lost sales and disgruntled customers. A shame as they used to be the best Paypal alternative around for a small business.

[CJPinder]

The site isn't actually live, but it is on the server in a subdirectory of my current site during development. So although nochex_apc-handler.php is at the root of my Zencart site, (e.g. www.diva############s.co.uk/shop) it is not yet at the root of the domain (www.diva############s.co.uk) Do you think this is why it's not working properly?

That shouldn't be causing a problem. The nochex_apc-handler.php file will need to be in the /shop directory (i.e. the root of your Zen Cart installation). I've not actually tried using it when Zen Cart is in a sub-directory though so I will have to have a poke around in the code and see if there are any issues. Do the orders come through when you run in test mode?

Regards,
Christian.

[CJPinder]

Unless you have specifically been told they will accept you I'd be careful about using NC for your site. Over the past few years they have closed down just about every site of an 'adult' nature including toy and lingerie sites.

From what I have read on their own forums, they seem to have a habit of freezing people's accounts if they have any issues with your business.

The continuing decline in service, mistakes and bugs and general incompetence meant that it was costing us far too much in lost sales and disgruntled customers.

Yes, been through the same thing with them. Had issues with PayPal UK as well though. 3rd party payment processors seem very enticing when you are first starting up but in the end you can't beat having your own internet merchant account.

Regards,
Christian.

[PGlad]

That shouldn't be causing a problem. The nochex_apc-handler.php file will need to be in the /shop directory (i.e. the root of your Zen Cart installation). I've not actually tried using it when Zen Cart is in a sub-directory though so I will have to have a poke around in the code and see if there are any issues. Do the orders come through when you run in test mode?

Thanks for that. The orders do not show up in either testing or live mode.

[PGlad]

Unless you have specifically been told they will accept you I'd be careful about using NC for your site. Over the past few years they have closed down just about every site of an 'adult' nature including toy and lingerie sites.

Thanks for the warning. I've actually been using Nochex for several years but only on a very small scale, perhaps if my new site takes off I might get noticed! In the meantime I'll start looking for an alternative.

[CJPinder]

The orders do not show up in either testing or live mode.

Well it definitely sounds like a problem with nochex_apc_handler.php. Can you have a look in your site's access log and see if a call is being made to /shop/nochex_apc_handler.php soon after a payment is made on the nochex site?

Out of interest, are you using a merchant account of a seller account? It shouldn't make a difference either way though.

Regards,
Christian.

[PGlad]

Problem solved! I read through all the previous posts again (got a nice headache now) and found the entry below. Tried the same thing and it worked. Thanks for taking the time to help, very much appreciated.

Patrick.

Originally Posted by Ned
I've changed:
$callback_url = "https://www.nochex.com/nochex.dll/apc/apc";
to
$callback_url = http://www.nochex.com/nochex.dll/apc/apc;