QuickBooks Merchant Service

[Stamper]

Is there anyone able to help me on this?

I show a successful transaction using a valid CC. I have talked to merchant services and have opened QBMS transaction display. Nothing is being recorded. Where are these transactions going?

How does this tie into the account that I have setup at QBMS?

Go into Quickbooks, from the mennu select "Customers", "Credit Card Processing Activities", "Manage Merchant Service".

What do you see?

[rjspomer]

No transactions reported. The QBMS tech says there is not a connection between my website and the MS.

[rjspomer]

Something just doesn't seem right.

I went through the steps in the readme text without a hitch, other than forgetting to turn on the credit cards in config.

I called QBMS and opened an account, but here is my question how do you tie the connection ticket to my new opened account?

I think this must be where I went wrong.

[rjspomer]

This does not work and I am done with it.

I have generated conection tickets setup production went live. I get a succesufful page but Quickbooks still doesnot have a recorded transaction. I talked to their Level two support who clims that it wasnot setup as eccomerce. He changed it over but stil does not work.

As you can see from my post above there has not been any support or interest in this.

DO NOT TRY THIS UNLESS YOU HAVE NOTHING ELSE TO DO!!!

[Stamper]

As you can see from my post above there has not been any support or interest in this.

DO NOT TRY THIS UNLESS YOU HAVE NOTHING ELSE TO DO!!!

Wait a minute. I just tried to help you.

I gave you a very specific question, but the answer you gave shows you did not follow what I asked. It would help if you cooled down and really tried to focus on the help that is being offered.

I don't have any stake in this mod, other than using it myself. It works for me. Yes, its very complex to set up, but it does work if all the steps are carefully followed. I'm willing to try to help, but I need some help from your end too!!

[the_ancient]

Hello, Sorry for my absence I am working on a very big project that is taking all of my time..

Let gets some things out however

This is not a commerical Module, it comes with ZERO support, I will help other when I can but I am not "required" to do so, so emails demanded such help will be ignored. I devedloped this module based on one from OSC, an corrected some bugs, I did so because my employer needed QBMS support for a project we have going..

Quick Book Merchant Services have been and continue to be a pain in my ######, and I will never recommend them to ANYONE, infact my company is moving to authorize.net in the near future.

With that let me solve this problem


QBMS and QB do not communicate with each other, the ONLY transactions record directly in QB are the ones processed INSIDE of QB, any transactions processed by the shopping cart module WILL NOT appear in QB by default, blame QBMS for this, not me..

You can use the qbSDK and develop your own web connector interface to record the transactions, I was working on one but development has been suspended because of this new project.

If you get a success message using the live server the transaction should have been processed and the money will appear in your bank account 2-5 days after the transaction, I am bet it will in this case as well..

I have found the QBMS support people to be worthless and inept.

[rjspomer]

Hello Stamper,

I should of thank you for your reply. You asked:

"Go into Quickbooks, from the mennu select "Customers", "Credit Card Processing Activities", "Manage Merchant Service".

What do you see?

My answer "No transactions reported"

As far as this Module even if it did somehow work I would dump it. QBMS help is miserable. Their profit and motivation is to get you to one of their web providers.

It' has been a learning experience.

RJ

[Stamper]

"Go into Quickbooks, from the mennu select "Customers", "Credit Card Processing Activities", "Manage Merchant Service".

What do you see?

My answer "No transactions reported"

I wasn't asking about the transactions window. If you click on the "Manage merchant account" link when in the Quickbooks Merchant Services window it should give a page allowing you to edit processing information with radio buttons showing the status of your account features.

Anyhow - do you still want help or not?

[rjspomer]

Stamper
I'm sorry I miss understood you.

Both of the radio buttons are on I did this the other day when I went into check to see the transactions.

Thanks for your Help

RJ

[Stamper]

In Admin under Payment Modules, I would make sure you have the :Credit Card - Offline Processing" and "The Zen Cart FREE CHARGE CARD" modules set to off so you don't inadvertantly use one by mistake. Ensure the "Pay by Credit Card" (qbms) module is green.

Do you have a valid SSL certificate set up on your server?

Double-check that you have really entered the App ID, Connection Ticket and Application Login that you used or were provided when you set yourself up for the PRODUCTION SERVER and not the test server at QBMS.

You have Desktop mode set and Testing set to false - right?

Clive.