Quote Originally Posted by keylesslocks View Post
A lot of customers are calling us and saying after they put in there credit card it says: "Your order is being processed, please wait..." and hangs there...

2 questions...

1. why would it be hanging here for over 10 minutes and never doing anything... checked with our server and our load is minimal

2. sometimes if they hit F5 it works right, so I want to add that to the text like "Your order is being processed, please wait... if this screen remains for more than 2 minutes hit the F5 key" how can I add this text, I looked at all of my english files and used my admin developer tool and cannot find this specific text.

thanks!

~ Eric
I think you forgot to do the final step, which is to insert the onLoad event. It is kind of obscure in the instructions. I had the same problem, you can look back through this thread for my post.