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  1. #11
    Join Date
    Jan 2004
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    Default Re: Customers (still) can't login!

    Can you login to your admin area okay?

    Does this help?
    Go to your Admin area, to Tools->Install SQL Patch, paste the following command, and click Send:
    Code:
    truncate table db_cache;
    truncate table sessions;
    That's gonna knock all existing shoppers off. But does it then allow them to login properly afterward?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  2. #12
    Join Date
    Oct 2008
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    141
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    Default Re: Customers (still) can't login!

    Quote Originally Posted by DrByte View Post
    Can you login to your admin area okay?

    Does this help?
    Go to your Admin area, to Tools->Install SQL Patch, paste the following command, and click Send:
    Code:
    truncate table db_cache;
    truncate table sessions;
    That's gonna knock all existing shoppers off. But does it then allow them to login properly afterward?
    Admin area is fine. I ran the queries you suggested, but still the loop runs - enter email and password, click Login, and it goes back to 'Your Shopping Cart contents'.
    The instructions say Insert Disk 3, but only two will fit...
    www.shedtraders.co.uk
    www.tobermorychocolate.co.uk

  3. #13
    Join Date
    Oct 2008
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    141
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    Default Re: Customers (still) can't login!

    Some element of progress, or perhaps not
    Just to check, I reverted back to the default template to see if that made a difference - it didn't. Then I tried accessing it in IE7 (I normally only use FF) and got the flag 'This page contains both secure and non-secure items. If I ignored that, I finally got to Step 1 of 3 - Delivery Information. So I went back and took out the flash file recommended earlier in the thread and tried again in IE - same result. So there is another insecure element of the page, maybe another directly referenced image that I cant see, thats causing IE to flag up the warning (FF doesn't show an 'error', just the padlock icon shows a little red exclamation mark).
    If I ignore that though, it seems IE can log in and FF cant? Could that be linked to the 'insecure' element?
    The instructions say Insert Disk 3, but only two will fit...
    www.shedtraders.co.uk
    www.tobermorychocolate.co.uk

  4. #14
    Join Date
    Oct 2008
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    141
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    Default Re: Customers (still) can't login!

    Found and removed the insecure item - it was a direct reference to a http file rather than a https one in html_header.php. So now it seems at least that I can log in properly with IE, but cant with FF? Just to be doubly sure, I'd like to 'log out' of my account in both browsers, but I dont have a log out link - where's that been lost from? I know I can delete the cookies, but I cant easily differentiate between admin cookies and customer ones in my browser list!
    The instructions say Insert Disk 3, but only two will fit...
    www.shedtraders.co.uk
    www.tobermorychocolate.co.uk

  5. #15
    Join Date
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    Default Re: Customers (still) can't login!

    Quote Originally Posted by travellers View Post
    I'd like to 'log out' of my account in both browsers, but I dont have a log out link - where's that been lost from?
    If you're missing a logoff link, then you've definitely got problems with your template files.

    You can force a logoff by going to YOURSITE.COM/index.php?main_page=logoff
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #16
    Join Date
    Oct 2008
    Posts
    141
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    Default Re: Customers (still) can't login!

    Quote Originally Posted by DrByte View Post
    If you're missing a logoff link, then you've definitely got problems with your template files.

    You can force a logoff by going to YOURSITE.COM/index.php?main_page=logoff
    'S'okay, found that - I'd just disabled the header bar while playing around laying out my template is all. Thats turned back on now!
    The instructions say Insert Disk 3, but only two will fit...
    www.shedtraders.co.uk
    www.tobermorychocolate.co.uk

  7. #17
    Join Date
    Nov 2007
    Location
    USA
    Posts
    882
    Plugin Contributions
    5

    Default Re: Customers (still) can't login!

    I have had the second email about customers not being able to log back in even after getting a new password.

    On both Mac and Windows PC's, I can create a new account and replay the complaint. I can get in fine.

    Maybe a cluster issue on the server?

    Other than the password is anything case sensitive?

    Would the Easy Sign Up and Login clear up any issues?

    Anything I can do to make login any simpler?
    Cheers!
    v2.0+

  8. #18
    Join Date
    Oct 2008
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    141
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    Default Re: Customers (still) can't login!

    Ummm, I've no idea what that post means . Are you in the right thread?
    The instructions say Insert Disk 3, but only two will fit...
    www.shedtraders.co.uk
    www.tobermorychocolate.co.uk

  9. #19
    Join Date
    Jan 2004
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    Default Re: Customers (still) can't login!

    Clearly not in the right thread.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #20
    Join Date
    Oct 2008
    Posts
    141
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    0

    Default Re: Customers (still) can't login!

    Are we at the end of the possibilities now? I'm dreading the thought of doing it, but I'll have to pretty much reinstall if the problem cant be tracked down. If that really is the stage I'm at, can anyone suggest a list of files to start overwriting that will definitely cure the problem without having to rewrite all the changes to standard I've made?
    The instructions say Insert Disk 3, but only two will fit...
    www.shedtraders.co.uk
    www.tobermorychocolate.co.uk

 

 
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