Customers (still) can't login!

[DrByte]

Can you login to your admin area okay?

Does this help?
Go to your Admin area, to Tools->Install SQL Patch, paste the following command, and click Send:

truncate table db_cache;
truncate table sessions;

That's gonna knock all existing shoppers off. But does it then allow them to login properly afterward?

[travellers]

Can you login to your admin area okay?

Does this help?
Go to your Admin area, to Tools->Install SQL Patch, paste the following command, and click Send:

truncate table db_cache;
truncate table sessions;

That's gonna knock all existing shoppers off. But does it then allow them to login properly afterward?

Admin area is fine. I ran the queries you suggested, but still the loop runs - enter email and password, click Login, and it goes back to 'Your Shopping Cart contents'.

[travellers]

Some element of progress, or perhaps not
Just to check, I reverted back to the default template to see if that made a difference - it didn't. Then I tried accessing it in IE7 (I normally only use FF) and got the flag 'This page contains both secure and non-secure items. If I ignored that, I finally got to Step 1 of 3 - Delivery Information. So I went back and took out the flash file recommended earlier in the thread and tried again in IE - same result. So there is another insecure element of the page, maybe another directly referenced image that I cant see, thats causing IE to flag up the warning (FF doesn't show an 'error', just the padlock icon shows a little red exclamation mark).
If I ignore that though, it seems IE can log in and FF cant? Could that be linked to the 'insecure' element?

[travellers]

Found and removed the insecure item - it was a direct reference to a http file rather than a https one in html_header.php. So now it seems at least that I can log in properly with IE, but cant with FF? Just to be doubly sure, I'd like to 'log out' of my account in both browsers, but I dont have a log out link - where's that been lost from? I know I can delete the cookies, but I cant easily differentiate between admin cookies and customer ones in my browser list!

[DrByte]

I'd like to 'log out' of my account in both browsers, but I dont have a log out link - where's that been lost from?

If you're missing a logoff link, then you've definitely got problems with your template files.

You can force a logoff by going to YOURSITE.COM/index.php?main_page=logoff

[travellers]

If you're missing a logoff link, then you've definitely got problems with your template files.

You can force a logoff by going to YOURSITE.COM/index.php?main_page=logoff

'S'okay, found that - I'd just disabled the header bar while playing around laying out my template is all. Thats turned back on now!

[Webskipper]

I have had the second email about customers not being able to log back in even after getting a new password.

On both Mac and Windows PC's, I can create a new account and replay the complaint. I can get in fine.

Maybe a cluster issue on the server?

Other than the password is anything case sensitive?

Would the Easy Sign Up and Login clear up any issues?

Anything I can do to make login any simpler?

[travellers]

Ummm, I've no idea what that post means . Are you in the right thread?

[DrByte]

Clearly not in the right thread.

[travellers]

Are we at the end of the possibilities now? I'm dreading the thought of doing it, but I'll have to pretty much reinstall if the problem cant be tracked down. If that really is the stage I'm at, can anyone suggest a list of files to start overwriting that will definitely cure the problem without having to rewrite all the changes to standard I've made?