Simple Google Analytics - Support

[badarac]

Just a quick update. I added a line to have it echo the main_page in each path of the if statement. It seems that for some reason the main page variable as soon as I start the checkout process is set to time_out. It stays set at that value through the entire checkout process. This has to be related somehow to the COWOA mod but so far I can't see it. The url is correctly built for each checkout page. Weird.

[econcepts]

Just a quick update. I added a line to have it echo the main_page in each path of the if statement. It seems that for some reason the main page variable as soon as I start the checkout process is set to time_out. It stays set at that value through the entire checkout process. This has to be related somehow to the COWOA mod but so far I can't see it. The url is correctly built for each checkout page. Weird.

I'm on the site now and just ran a test order. When I view the source throughout the entire process (including on the checkout success page) the tracking code is in place.

This does include the ecommerce tracking as well. It is in place and looks to be working as it should. So, if you are not seeing ecommerce tracking then there must be something else wrong within your Google Analytics account.

Did you let Google know you want to track ecommerce transactions? You have to tell Google you want to track them (from within your Google Analytics profile) for the ecommerce tracking data that is passed in the code to actually be recorded by Google. If you don't do that, no matter if the code is working or not, the data will not be saved on Google's end.

[badarac]

I'm on the site now and just ran a test order. When I view the source throughout the entire process (including on the checkout success page) the tracking code is in place.

This does include the ecommerce tracking as well. It is in place and looks to be working as it should. So, if you are not seeing ecommerce tracking then there must be something else wrong within your Google Analytics account.

Did you let Google know you want to track ecommerce transactions? You have to tell Google you want to track them (from within your Google Analytics profile) for the ecommerce tracking data that is passed in the code to actually be recorded by Google. If you don't do that, no matter if the code is working or not, the data will not be saved on Google's end.

Eric,
I really apologize for all the confusion. It looks like this is a browser problem. I tried placing an order using the Firefox browser which I normally use and the ecommerce code was not generated. After getting your reply I got to thinking that this might be a browser issue and placed a test order using Chrome. Lo and behold the ecommerce code was generated and populated with all the right stuff. I'm gonna go clear everything in the FF browser and crawl back under my rock. Thanks for the help.

[econcepts]

Eric,
I really apologize for all the confusion. It looks like this is a browser problem. I tried placing an order using the Firefox browser which I normally use and the ecommerce code was not generated. After getting your reply I got to thinking that this might be a browser issue and placed a test order using Chrome. Lo and behold the ecommerce code was generated and populated with all the right stuff. I'm gonna go clear everything in the FF browser and crawl back under my rock. Thanks for the help.

No problem. It should work on ANY browser though. I ran it on FireFox myself and saw the tracking code just fine.

I also ran it on Safari and IE and it was fine. There is nothing in the code that would prevent it from showing from browser to browser.

However, check to see if you have DISABLED javascript on your FireFox browser as that would cause the code not to show (of course).

[badarac]

No problem. It should work on ANY browser though. I ran it on FireFox myself and saw the tracking code just fine.

I also ran it on Safari and IE and it was fine. There is nothing in the code that would prevent it from showing from browser to browser.

However, check to see if you have DISABLED javascript on your FireFox browser as that would cause the code not to show (of course).

Javascript is enabled in my browser. This trouble is related to something unique to the Firefox/PC environment I'm running on. I created a new post in the general section to see if anybody can help with debugging this problem. You're mod works fine. Here's a link in case anybody can help. http://www.zen-cart.com/forum/showthread.php?t=165451

[econcepts]

Javascript is enabled in my browser. This trouble is related to something unique to the Firefox/PC environment I'm running on. I created a new post in the general section to see if anybody can help with debugging this problem. You're mod works fine. Here's a link in case anybody can help. http://www.zen-cart.com/forum/showthread.php?t=165451

Ah gotcha! I'll follow it there to see what comes of it.

[nathanscrivener]

Hi Eric, I have a problem with tracking that I would be very grateful if you helped with.

We are running your Simple Analytics Plugin on Zen Cart 1.3.8a. I have had the code installed and running for quite some time but haven't spent the time trying to get to understand things until recently.

I have conversion tracking turned on and integrated with Google Adwords.

At the moment there seems to be a discrepency between the data in the zen cart admin panel, in Google Analytics, and in Google Adwords Conversion Reporting.

(We are only a small start up so the figures are very low but we are working on our adwords campaigns to try and improve sales, so having accurate information is quite important)

This is a summary of the data in each for yesterday:

1. Zen Cart - 2 sales. One sale of $18.90 and one of $18.12.
2. Google Analytics - 1 sale registered only - the one of $18.12. Where is the sale at $18.90?
3. Google Adwords - 2 conversions reported - value $73.12. This looks like it picked up the $18.12 sale but this leaves a supposed sale of $55 that never happened.

Your advice on this would be much appreciated.

Thank you in advance.

Nathan