SSL Certificate error?

[jmp04]

Okay guys, apparently theres a security certificate problem on my website, so im asuming thats with the SSL.

This only pops up in the latest internet explorer, it dosent appear in firefox, IE 6 or safari (on my Iphone)

Screenshot included.

Url to site:

www.martinpollardart.co.uk

any ideas would be GREATLY appriciated.

[jmp04]

https://extended-validation-ssl.geot.../dot_clear.gif

This seems to be the issue according to the privacy report.

I have the Geotrust Sidebox installed, could this be causing the issue?

any ideas ?

[frank18]

I am not getting any error in IE8.

Check your IE configuration, the error may be just related to your own IE settings.

[jmp04]

I am not getting any error in IE8.

Check your IE configuration, the error may be just related to your own IE settings.

Thats what i thought, but its happened on my uncles machine, whos website it is, and he gets the privacy icon in the bottom right corner on his IE, and its a new machine on defaults.

I personally use firefox, but downloaded the latest IE to see for myself and it did happen like that, and i didnt change settings.

[jmp04]

Thats what i thought, but its happened on my uncles machine, whos website it is, and he gets the privacy icon in the bottom right corner on his IE, and its a new machine on defaults.

I personally use firefox, but downloaded the latest IE to see for myself and it did happen like that, and i didnt change settings.

Should also say this is the original screenshot taken from a fresh install of IE8, nothing was changed on it

[jmp04]

heres a screenshot from my uncles machine

[jmp04]

Okay, those of you interested, the SSL certificate error is happening on IE8, (Firefox, google chrome, Safari, opera all ok).

Theres no error on the home page anymore (ive removed the Site seal box and images), but now when you go and click on "login" it comes up with the error there. Nightmare.

Onto my Provider (HeartInternet who have resold the GeoTrust SSL as they dont provide the details so you can purchase direct from GeoTrust)

Will keep you all informed.

[Vger]

I made the mistake some time ago of upgrading iE 7 to iE 8, and immediately started having exactly the same problem with sites which used Extended Validation Certificates. So I downgraded back to iE 7, but the problem (which only started when I upgraded to iE 8) persisted in iE 7. So I upgraded back to iE 8 again, as it made no difference.

I have no problem with exactly the same websites when using Firefox or Safari.

Just ask Heart Internet if they installed a Root Certificate. Not all standard 1024 bit SSL Certs need a Root Certificate, but all 2048 bit Certificates do and that includes Extended Validation Certs.

Vger

[jmp04]

I made the mistake some time ago of upgrading iE 7 to iE 8, and immediately started having exactly the same problem with sites which used Extended Validation Certificates. So I downgraded back to iE 7, but the problem (which only started when I upgraded to iE 8) persisted in iE 7. So I upgraded back to iE 8 again, as it made no difference.

I have no problem with exactly the same websites when using Firefox or Safari.

Just ask Heart Internet if they installed a Root Certificate. Not all standard 1024 bit SSL Certs need a Root Certificate, but all 2048 bit Certificates do and that includes Extended Validation Certs.

Vger

Cheers for that but its not an extended validation SSL it is:

Standard SSL

Perfect for business start ups & small sites looking for personalised security & to give visitors extra reassurance.
Extended Verification SSL

• Provided by GeoTrust

• Domain authentication

• 40-bit to 256-bit SSL encryption

• Basic GeoTrust® True Site Seal

• $10,000 warranty

I will mail them and ask about Root Cert though :)

[Vger]

Well, "Extended Verification" was the name used when "Extended Validation" was first introduced back in 2007.

The link you provided earlier on was to a Geo Trust "Extended Validation" page.

Vger