WorldPay Module version 2.0 - Support thread

wow thanks for this, your a legend...

:clap:

I'm really sorry if this has already been addressed in this thread but I couldn't find anything ...

I got an email from WorldPay about some new technical changes they are implementing on 15th July regarding the the HTML Notification ('callback') service. Does this affect this mod?

Thank you.

No idea no one's told me about it, if it's about the change in domain name or ip address then it's not a problem and was dealt with a long time ago but you will need an upgrade because the forms go to rbsworldpay instead of worldpay and there's no predicting when they'll turn off the old name (and that may be what the 15th July email is about).

Philip.

Hi Philip,

The technical changes are detailed at http://www.rbsworldpay.com/support/bg/index.php?page=news&c=WW#techi and yes, they are about the new hostnames. There are also changes to the payment pages to be made on Aug 18th but these don't affect your mod.

I'm using your Worldpay mod version 2.06. Am I OK with this one?

Thanks as always
Vicky

No you (and everyone else) needs to go to version 2.08 because the new domain names work and there is no telling when the old ones will be turned off.
Philip.

World pay module - 2.08
Zen cart - 1.3.8

It's the first time i've tried to install this module.

My call back has failed. I get a "NOT OK, received HTTP status: 302" error.

i used https://<wpdisplay item="MC_callback"> for the response url. (is this correct?).

Does anyone know what could be causing this.

Thanks

Jason

Call back failed 302 means that you are being redirected to the login page (and is the most common question). What you want to do is

a) turn on debugging to see if your payment response password is being sent though (and do not post a debug to the list as it contains your private banking details)
b) check your session settings against the ones mentioned in this thread in configuration
c) https is only valid if you have a https website.

The fastest way to check if everythign is working or not is to go to worldpay and cancel a payment, that should return you to the sie with a reference number.

Philip (The module maintainer)

hi
i am getting a callback error
followed all the threads but no joy can anybody help
email error message as follows:-

This callback failure means we were unable to pass information to your server about the following transaction:

Transaction ID: 101483626
Cart ID: 89005d8a90aece506c6e2fb55487996f
Installation ID: 235868

Error reported: Callback to http://shakeitsupplements.co.uk/index.php?main_page=wp_callback&zenid=89005d8a90aece506c6e2fb55487996f: NOT OK, recevied HTTP status: 404
Server Reference: mg1imscs5pa:callbackFailureEmail-887:MerchReq-496
many thanks

A 404 error means the page is not there

http://shakeitsupplements.co.uk/index.php?main_page=wp_callback&zenid=89005d8a90aece506c6e2fb55487996f is not there wher you paste it into a browser too...

So you've not installed the module correctly the same advice as above applies, turn on debugging. BTW the sturcture of your MC_callback is correct, that page should exist so worldpay is working correctly as far as the callback is concerned.

Thank you
Philip.

hi
yes when i uploaded the module using dreamweaver it didnt copy all the files! it works now
thanks for your responce

chris

philip_clarke:

Call back failed 302 means that you are being redirected to the login page (and is the most common question). What you want to do is

a) turn on debugging to see if your payment response password is being sent though (and do not post a debug to the list as it contains your private banking details)
b) check your session settings against the ones mentioned in this thread in configuration
c) https is only valid if you have a https website.

The fastest way to check if everythign is working or not is to go to worldpay and cancel a payment, that should return you to the sie with a reference number.

Philip (The module maintainer)

Thanks for your help. Problem is now resolved. The problem was to do with the Suhosin Check which I had not notice the large WARNING sign at the top. It's now verified and seems to working correctly.

I followed details from the below thread -
http://www.zen-cart.com/forum/showthread.php?t=110204
(which is also from you double thanks)

great. (I always appreciate it when people say they've solved something otherwise it looks like there are bugs outstanding).
Thanks
Philip.

Hello Philip,

I now have the worldpay module installed and in test mode. After going through these pages a dozen times and a bit of trial and error, everything seems to be working perfectly.

The only question is regarding the order confirmation e-mail the customer and I get from Worldpay. It does not show any order details, just order total value with a description as "purchase from www.***.com".

Do you know if this can be changed?

Thanks for your great work.

Brian

Worldpay only knows the amount that was paid over and that it was for a shopping cart, the customer and yourself should receive a simultaneous email stating that the order has gone through your website with the exact breakdown of the order and shipping etc... The basic paypal service does the same where it just sends out an email with these details

Purchase Details
-----------------------------------
Description:www.* Purchase, Item no: Store Receipt
Unit price: 38.01 GBP
Qty: 1
Amount: 38.01 GBP

Subtotal : 38.01 GBP

and leaves it to zen cart to send out the other details (even though that particular order was made of 3 separate items).

Thank you
Philip.

Thanks, Philip.

I have been using an earlyversion of JShop with Worldpay until now. It is nowhere near as sophisticated and doesn't send out e-mails. The confirmations I get from Worldpay have a detailed order content list, and this is in fact how I know what the customer has ordered.

Is it ZenCart in this case that doesn't send order details to Worldpay and other cart do? Or is the info sent but no used?

The reason I asked is that I currently redirect that e-mail for use in our delivery process.

Thanks

Brian

Worldpay like paypal has a basket option, where users add things to their basket and then a cookie is logged on the worldpay servers, as the order builds up worldpay then has a record. At the moment there is no such facility in zen cart. I shall have a look at the custom information one can send to world pay using this interface to see if there is a way of sending through an order summary, at the moment the module sends through various bits of information ike address, but this is going to what used to be called the "redirect model" interface (they may have changed the name since RBS as all the help pages have changed and my long list of helpful links is now useless).

If the worldpay end of things can take an optional text field to send out in emails then it would be possible, but I can't remember having seen anything except for displaying more information on people's customised worldpay pages rather than the email that worldpay sends out. Oh and I'd have to steal your merchant id in test mode since worldpay have repeatedly ignored my requests for a dummy account to test things out in, and I'm not prepared to open a merchant account and pay the charges for something I don't use.

I'll have an answer inside of 24 hours.

Philip.

Thanks for that, Philip.

I expect that there is a way to get ZenCart to send a detailed copy of the order to specified recipients that would serve the same purpose. I'll have a look.

Brian

err, zen cart does send a detailed copy already. for that paypal order used as an example i received this:

Products
------------------------------------------------------
10 x 55mm Front Lens cap. = £12.10
20 x Minolta AF Dynax Rear Lens cap = £29.40
------------------------------------------------------
Sub-Total: £41.50
Quantity Discount: -£6.23
Royal Mail 1st Class "Packet" (Great Britain and Northern Ireland only :
0.594 kg(s)): £2.74
Total: £38.01

so something may be wrong with your shop's email sending out ability. (it was two items not three as mentioned earlier).

It is already sending that email, Philip, and I can add as many other recipients as required. So it's fine.

Thanks again

Brian

I'm using ZenCart v 1.37

I've been using the WorldPay and PayPal IPN modules for some time together without problem.

I recently upgraded to WorldPay module 2 and have run into problems.

It would seem that the latest version of the WorldPay module adds a little drop down box for the user to select their chosen credit card?

Problems are as follows:

1. This box only includes two types of credit card and no debit card options. In Test mode when the user tries to pay via WorldPay they are directed to a WorldPay page where they can choose which card they want to use. However, in Live mode they are directed to the appropriate page according to the card they selected from the drop down box. So in other words, in live mode only two types of card can be used.
2. The box is displayed beside the PayPal option rather than the WorldPay option (at checkout)
3. If I uninstall WorldPay via the admin panel the drop down box still shows beside the PayPal option during the checkout process. I've temporarily uninstalled the WorldPay module and would like to get rid of this drop down box. Presumably the WorldPay upgrade has overwritten a shared file, but which one?

Over and above this, when a customer proceeds with a payment using one of the two available cards the order details aren't coming through to Zen-cart. It works in test mode, but not live mode. I notice that others have had a similar problem to this and that it was due to caching problems at the WorldPay end. But surely it should have resolved after 4 days? This is the error message that is displayed:

Secure Payment Page

Sorry, there was an error in processing this transaction:

No payment information is available. This means that one of the following has occurred:

    * you have completed or cancelled your payment
    * you have cookies disabled. To complete your payment, enable cookies by changing the privacy settings in your browser. Then return to the merchant's site and resubmit your payment
    * your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment

Server information 16/Jul/2009 13:23:21 Server ID mg1imspsp9 (WPReq-319319)

Any ideas anyone?

I've temporarily uninstalled the module as it was causing too many problems. I plan to install it on an identical but less busy store in order to troubleshoot.