WorldPay Module version 2.0 - Support thread

HI

We have this installed across 6 or 7 sites. We are seeing a large number of transactions failing and the RBS message is:

Sorry, there was an error in processing this transaction: No payment information is available. This means that one of the following has occurred:

• you have completed or cancelled your payment

• you have cookies disabled. To complete your payment, enable cookies by changing the privacy settings in your browser. Then return to the merchant's site and resubmit your payment

• your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment

I thought the issue was perhaps customers had items in their cart too long and the cookies had expired but that doesn't seem to be the case.

We are now seeing 3-4 transactions like this every day

Any idea what may be causing it?

your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment

really sums it up. The module hasn't changed, the only variables are either you could have changed your session settings in ZC's admin and so people are timing out outside or more likely, RBS has still not managed to install all of worldpay's infrastructure. We have examples on this forum of people waiting for more than 24 hours for passwords to be sent from RBSworldpay's servers, it used to take 10 minutes for changes made to worldpay's admin to filter through their caching system.

Absolutely nothing that I can do once the shopper has gone onto worldpay (I already send through address and name and credit card choices to speed people up through there), you could increase session time in zencart admin > configuration > sessions but I think it will do very little good.

You could complain to Worldpay that people's sessions are timing out when they are logged on worldpay's site, if you don't mention that specifically then they will pass the buck to the module (which they frequently do and then miraculously worldpay starts working again without any changes to the module).

Philip.

Philip

Thanks for your speedy reply. I knew the module was ok just wondered if you had any experience with this issue.

I will complain to Worldpay and see what result that garners!

Thanks once again.

I called worldpay today and aparently there is a problem with the select. url https://select.wp3.rbsworldpay.com/wcc/purchase

i was advised to change it to https://secure.wp3.rbsworldpay.com/wcc/purchase and that solved the isue for me..

silly thing though, if you click on both links they point to the same kind of page. In can easliy release another update but so far I've been wkring from information given to me by them. Anybody else received a memo ? I'd like a copy emailed to me before I go and shift domain names for the third time this year.

Philip

Hi

this link contains all new update by RBS worldpay, it was received today.

http://www.rbsworldpay.com/support/bg/index.php?page=news&c=UK

thanks!

Thank you for confirming the change in URL's for the RBS WorldPay gateway. This is apparently quite important as from the page

http://www.rbsworldpay.com/support/bg/index.php?page=news&sub=xss&c=UK

there are some serious issues involving your pages on WorldPay, any customisations you have made, cross-site scripting vulnerabilities and a great big error at WorldPay for you customers using Internet Explorer 8 (second quote below).

What are the changes?

The changes we are making are to ensure that our payment pages are as secure as possible as well as aligned with the latest industry security standards. In this case the changes we are making will help ensure these pages are secure against any malicious scripting which includes 'cross site scripting', a security vulnerability which may allow unauthorised parties to add content to these pages or gather information from them. This is part of our ongoing work to protect both merchants and shoppers against fraudulent activity.

and

This change has been enforced as a result of the recent release of Internet Explorer 8 which, because of an incompatibility issue with the improvements we are making, resulted in an error message to shoppers warning about cross site scripting.

The module has been updated with 2 changes as usual it is on my own website until the Zen Cart team approve it in the add-in section.

3xlock.com/versions/WorldPay_ZC1.3.x_v2.10.zip

Thank you
Philip.

Hi We have made the donation - still not beeing able to get to the download module. Please advise :cry:

Just to let other know, I emailed out the module in the above case, something odd happened at paypal's end and it didn't forward the module on sucessful checkout.

Hopefully that won't happen again as I've changed the redirect URL at paypal, but then I'll mail the module ASAP if it happens again.

Philip.

philip_clarke:

The module has been updated with 2 changes as usual it is on my own website until the Zen Cart team approve it in the add-in section.
When are you planning to submit the update to the addons area?

It was done last night.

It's not registered in the system.

Should be under the messenger side box module I submitted on the 25th July, I didn't get a notification about that one either (the only reason I know the date is from the last file modification of a zip file I have). So I assumed that someone's gone on holiday as the last update went through within 24 hours so I figured someone cleared the back log then popped off.

Philip.

There is nothing waiting in the queue for Worldpay, let alone "updates". There are several "new" addons that are backlogged.

Upload your update again.

Back again, having to work on this dog-crap payment gateway. God I hate worldpay (note the avatar! :laugh:)

I've downloaded your new module from the link on your sig (updated Aug 10th), which is looking sweet by the way.

My only question is - is there supposed to be an SQL patch with this?

I ask this because I tried putting a live payment through from a clients site with worldpay and got the following error:

"1146 Table '***.worldpay_payments' doesn't exist" when putting the payment through.

Another thing - there are a few labels and things missing from the world pay confirguration in the admin area.

I completely wiped the clients site of all files from your previous patch, so I can't see what's happening here.

Thanks.
T

thomasharding:

Back again, having to work on this dog-crap payment gateway. God I hate worldpay (note the avatar! :laugh:)

I've downloaded your new module from the link on your sig (updated Aug 10th), which is looking sweet by the way.

My only question is - is there supposed to be an SQL patch with this?

I ask this because I tried putting a live payment through from a clients site with worldpay and got the following error:

"1146 Table '***.worldpay_payments' doesn't exist" when putting the payment through.

Another thing - there are a few labels and things missing from the world pay confirguration in the admin area.

I completely wiped the clients site of all files from your previous patch, so I can't see what's happening here.

Thanks.
T

Forget that post, I'm a tool.

Just saw the docs folder.

I need a longer holiday :dontgetit

Sorry to spam (I can't re-edit the posts above)

Am I completely nuts? I can't find anywhere which requires me to install an SQL patch or add a new database table.

I don't know whats going on! :dontgetit:dontgetit

oh if you're at the stage where you need to install the table, you probably are at the stage where you'll enter details into worldpay's website, it will then not updates it's cache for 24 hours, so you'll be swearing taking things to pieces and generally get wound up, then suddenly it will start working until you click the button that transfers your test settings to "live", cue a repeat of the former actions.

Philip.

have you installed and unistalled the module ? the sql to create the table is inside the module so that you don't have to do anything.

Philip.

I just went through the files from the previous version and deleted occurances of them on the site. I'm using a duplicated version of the site/database so I'm free to do what the hell I like with it!

Yeah, so I basically deleted all the old files and uploaded the new files. Went to the admin area in ZC and noticed there were some labels missing there (firebug shows the text boxes as being ACCEPTED_CC, ACCEPTED_CC_LIST and WORLDPAY_DISCREET)

As usual, I've probably jumped into this head first without reading instructions properly. I'm like that at home as well as at work!

Thanks again.