Table Rate - weight certain items no ship method

I have some items that I have a weight of .5 that is not showing any shipping methods. However, items in other categories have .1 weight and Table Rate shows up for the shipping method. I have looked through the items and the items look to be configured the same. Is there something else to check?

Could you post your settings for your Table Rate shipping module that we could perhaps peek at? :smile:

Linda
I have it configured as following

Do you want to offer table rate shipping

True

Shipping Table

0.5:5.90,3:10.90,5:14.95,10000:10%

Table Method
Weight

Handling Fee
0

Tax Class
none

Tax Basis
Shipping

Shipping Zone
none

Sort Order
0

Thanks
Kellan

The big question is why an item with .5 weight would not have a shipping method available. I've tried setting it to 0:5.90 as the starting weight and still no luck for this particular set of items. Is there something in the item setting that would cause it to not have shipping options? The item has Normal Shipping Rules set on the item and I've compared all of the other item settings and they match tested items that work.

What are your Shipping settings in the Configuration ... Shipping/Packaging ...

Do you have a Tare setting being added in?

Country of Origin Australia
Postal Code 4569
Enter the Maximum Package Weight you will ship 10
Package Tare Small to Medium - added percentage:weight 0:0
Larger packages - added packaging percentage:weight 0:0
Display Number of Boxes and Weight Status 2
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 2
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

Thanks for taking the time to work through this with me.

This setting:

Enter the Maximum Package Weight you will ship 10

Means every time the weight divides into 10, it makes a new "box" ...

The default is 50 ... if you do not have a reason for changing this, then you may wish to change it back ...

I can use the setting of 10 and it does seem to work ...

You might try doing a REMOVE, INSTALL and reconfigure on the Table Rate table shipping module to see if this corrects any issues ...

changing that setting didn't change the behavior

I will try uninstalling the Table Rate Module later and report back

Linda
Sorry to have wasted your time. The site owner has changed there mind and wants to run the particular set of products as Free Shipping which bypasses the problem. Thank you again for all of your help.

well I say that but the free shipping didn't change the behavior. It seems as if the table rate isn't even being quoted. I added a trace in the quote method of the table.php file and it didn't hit it. I am going to uninstall and reinstall the table rate module now.

i also tried creating a new category and the item again and it didn't make a different. the category is Gift Voucher and the produce is $## Gift Voucher where the ## is the numeric value.

Why would a Virtual Product like a Gift Voucher need a shipping method? :unsure:

What happens when you test a physical product, does the Table Rate shipping now show?

They have them set up as a regular item. All other products have the Table Rate option visible. If I add an item along with the Gift Voucher it allows Table Rate. Only if the Voucher Item is by itself. The category and products match other categories and products as far as the way they are setup. I've also uninstalled Table Rate and reinstalled.

In tracing through the quote method of classes/shipping.php the line:
if (zen_not_null($module)) {
is resolving as null when only the Voucher Item is in the basket. When trying to checkout it says:
Sorry, we are not shipping to your region at this time.

function quote($method = '', $module = '', $calc_boxes_weight_tare = true) {

$quotes_array = array();



if ($calc_boxes_weight_tare) $this->calculate_boxes_weight_and_tare();



if (is_array($this->modules)) {

  $include_quotes = array();



  reset($this->modules);

  while (list(, $value) = each($this->modules)) {

    $class = substr($value, 0, strrpos($value, '.'));


    if (zen_not_null($module)) {

      if ( ($module == $class) && ($GLOBALS[$class]->enabled) ) {

        $include_quotes[] = $class;

      }

    } elseif ($GLOBALS[$class]->enabled) {

      $include_quotes[] = $class;

    }

  }



  $size = sizeof($include_quotes);

  for ($i=0; $i<$size; $i++) {

    $quotes = $GLOBALS[$include_quotes[$i]]->quote($method);

    if (is_array($quotes)) $quotes_array[] = $quotes;

  }

}



return $quotes_array;

}

They have them set up as physical products. I changed it to virtual - no shipping address req'd and it will allow me to check out. I'm fine with that and I'm sure they will be as well since when I add another item the Table Rate shows up. I guess my question is why isn't it working as a physical item?

The Gift Vouchers or Gift Certificates are set up as a Virtual Products with the Model starting with GIFT and there is NO shipping on a Virtual Product so ALL shipping modules disappear ...

Settings are:

Product is Virtual: Yes, Skip Shipping Address

Always Free Shipping: No, Normal Shipping Rules

A Gift Voucher/Certificate will skip the checkout_shipping page when setup correctly ...

When a Product is added to the cart containing a Gift Voucher/Certificate you will then see the checkout_shipping and should see your Table Rate ...

Ajeh:

The Gift Vouchers or Gift Certificates are set up as a Virtual Products with the Model starting with GIFT and

are you saying the GIFT keyword has zen expecting it to be a virtual item?

Gift Certificates is a "special" feature of Zen Cart ... the key to that is that they are marked as Virtual Products and their Model must start with:
GIFT<anything or nothing here>

This triggers various events that must take place on Gift Certificates for functionality of tracking, redeeming, mailing, etc. ...

Gift Vouchers/Certificates are "Cash" and must be treated separately from other Products so that they can work properly with the checkout or sending to a friend etc.

Sorry last question on this subject, I promise.
So had the Category been Vouchers and the items name
Voucher $## they would have been able to do the physical item?

I'm not sure why they chose the way they did, but they are selling the item and they are creating a one time coupon for that amount for the customer as opposed to creating a gift certificate and e-mailing through Zen.

Thanks again for your wonderful help and I truly appreciate your time.

The name of the Category has no meaning to the Gift Vouchers/Certificates in Zen Cart ...

The name of the Product has no meaning to the Gift Vouchers/Certificates in Zen Cart ...

The Product Model number must begin with the letters, in ALL CAPS, with:
GIFT

If a site wants to offer Gift Certificates where a customer can purchase a Gift Voucher/Certificate for $XX.XX and then:

1 use it themselves

2 send to a friend or two

3 be sent one from the "Admin" to later be used on an order or sent to a friend

4 Discounts and Purchases with Gift Certificates are handled in a special manner to prevent conflicts which could result in the transfer of Gift Certificates/Discounts in combinations that would result in "paying the customer" to use them or result in giving "free" products to the customer via creating multiple accounts and using Gift Certificates and Discount Coupons to "manipulate" the balances in the customer's favor ...

The "rules" for Gift Certificates must be followed ... if you expect them to "work" in the online store in any manner that is automated and correct from a business stand point ...

If the store owner wants to make a physical product and treat it as a "Gift Voucher/Certificate" in some other manner than what is built in to Zen Cart then it would be just that ... a physical product and not be used in any automated redemption method during checkout nor be able to be transferred to another person ... such as when Grandma wants to get little Tiny Tim a shiny new crutch but doesn't know which one he would want so she "buys" a Gift Certificate for $XX.XX and then "sends" it to little Tiny Tim by using the built in features of Zen Cart ...

NOTE: If they are setup as a "Physical" Product ... just how does one put the Gift Voucher/Certificate in the CD ROM Drive to send it to the store to redeem it on an order? :lamo:

NOTE: Gift Certificates are CASH ... this means they NEVER expire ...

Discount Coupons CAN expire as no CASH transaction took place to obtain them ...